Unfortunately I cannot recommend Regus/…
Unfortunately I cannot recommend Regus/ IWG to any small business owner - especially the Regus Forum 1 location at 8601 Six Forks Road, suite 400 Raleigh NC.
Absolutely horrible customer service at this office especially over the last 6 months or so. They are also charging for services I did not receive.
The worse part is nobody in management is any help - it’s very clear they don’t care. It's a hassle to change the address on all my accounts but dealing with Regus is too time consuming- I'm spending time dealing with nonsense when I should be taking care of my own client needs. I'm vetting other coworking spaces in Raleigh to make the switch. Regus/ Spaces may seem cheaper but trust me, you'll pay more in the long run.
Resposta da Regus - North Carolina, Raleigh - Forum I (Office Suites Plus)
Hi Giselle,
I am sorry to hear of your dissatisfaction.
Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com. You can also ask questions to our chatbot, ‘Aurora’ who can answer many topics you may be querying.
We are required by law to follow anti-money laundering regulations to set up a Virtual Office and this process can take several days. As we are following a governmental procedure, it would be illegal for us to provide Virtual Office services to you until the process is completed in its entirety.
As for the extension cord requested, your centre team has provided the longest extension cord available on-site as a courtesy, although extension cords are not part of the standard service offering.
Regarding your account changes and mail services, your centre team made several attempts to contact you to complete the required documentation and confirm your preferences, and updates were applied once communication was received.
Your centre team is already in contact with you regarding the matter.
Please follow up with them directly.
Best,
Lorraine Brule
Global Customer Service at Regus