Listening attentively to our requirements and coming back in good time with a proposal
Localização
Trocar localizaçãoPark Road, Cardinal Point, WD3 1RE Rickmansworth, Hertfordshire, GB
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Veja o que dizem as avaliações
Great location and great staff
WARNING - Do not use this workspace or shared office. They are scammers! I had used them for an office space in Rickmansworth Cardinal Point from May 2025 - November 2025. I terminated my contract wit... Ver mais
A empresa respondeu
Personal Experience
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informações de contato
Park Road, Cardinal Point, WD3 1RE, Rickmansworth, Hertfordshire, Reino Unido
- 8000608702
3,1
Bom
6 avaliações
Pede aos clientes que avaliem
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WARNING - stay away from this place!
WARNING - Do not use this workspace or shared office. They are scammers! I had used them for an office space in Rickmansworth Cardinal Point from May 2025 - November 2025. I terminated my contract with them as I had several issues with their facilities. I settled all bills and fees due upon cancelling. I left and cleared my office space in November 2025. It is now August 2026, and I received an email with a bill of £336.70 for no apparent reason. I called the office and queried it, they had no answer and said they don't have access to that part of the system to check the issue. They diverted me to the AI online chat to query it. I did that. I waited a few days for a response, and nothing. I then received another email threatening me that the payment is now overdue and that they will report the debt to the credit bureau and the file a legal claim for the amount owed. This company is a joke. You can't call or speak to anyone in their accounts department nor can you query any invoices or statements. Please avoid.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Regus - Rickmansworth Park Road
Hi Param,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
A member of our team has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Personal Experience
26 de junho de 2026
Resposta da Regus - Rickmansworth Park Road
Hi Jogan, thank you for your review! We appreciate you taking the time to share your experience with us. We hope to welcome you again soon!
Avoid at all costs
Avoid at all costs. They issue parking fines for fun and give you zero room to negotiate anything. You’re charged for absolutely everything—moving plug points, extra furniture—while basic services barely work. Phones constantly down, toilets blocked, recurring plumbing issues, lifts with no lights, and power cuts lasting days with no compensation. Tiny desks, windowless offices, yet rents go up every year. Everyone in the building complains. They know you’re stuck once your business is registered there—and they act like it. Never heard a single good word about Regus.
1 de maio de 2026
Avaliação não solicitada
Resposta da Regus - Rickmansworth Park Road
Hi Rena,
We're sorry to hear that you are disappointed.
Further reviewing your account, we can see that you have not opted for parking. Please note that parking enforcement is managed by a third-party provider, not Regus directly. Fines are not issued by us, and they are not issued without reason. Customers are provided with the relevant instructions to help prevent fines, including registering their vehicle number plate and making any required parking payments directly with the parking provider.
We have not received similar comments from other customers, no record of power cuts at the centre in relation to your comments.
Regarding the floor box, we already explained that it cannot be removed due to safety reasons. We understand this may not be your preferred outcome; however, this decision has been made with safety and operational requirements in mind. Alternative options were also offered, including moving to a different office, but we understand these options were declined.
At Regus, we work hard to ensure our services offer exceptional value to our customers and to provide different options to meet every requirement and budget. Please note that you can check your agreement, additional charges, and other services through your online account. Simply go to myregus.com and log into your account. From there, you can also check payments and download your invoices.
The maintenance of our facilities is very important, and we can assure you that we take such feedback seriously. Please do not hesitate to contact us if you have more questions, thank you.
Best,
Lorraine Brule
Global Customer Service at Regus
Office Rental
Listening attentively to our requirements and coming back in good time with a proposal
26 de junho de 2025
Great location and great staff
15 de janeiro de 2025
Make life difficult
The accounting is an absolute nightmare. Takes the Regus accounting team ages to respond. No telephone number to call - asked several times for a manger to escalate to, was ignored. Get over-charged / incorrect charges and/or double charged for and then it takes weeks to try and get a refund. Still waiting.
Furthermore, over the last few years they have kept increasing rent but removed/started charging for services previously provided (e.g. reduced size of desks, removed storage facilities in co-working areas, started charging for tea and coffee automatically even if you don't drink tea or coffee - so you have to opt out to stop the charges.)
1 de maio de 2024
Avaliação não solicitada
Resposta da Regus - Rickmansworth Park Road
Hi Rena,
I’m sorry for your dissatisfaction.
I understand that your main concern is about the retainer refund of your co-work account.
As my team member has explained to you, your co-work retainer was transferred to your office account upon upgrade and at the same time you also have paid the retainer for the office account.
This has caused an excess retainer in your office account. We will refund the excess amount to you. Please respond to my team member with the requested details.
Your centre team confirmed that they have already addressed the issues related to your billing and centre facilities.
If you need further help, please contact my team member who is in touch with you.
Best regards,
Lorraine Brule
Global Customer Service at Regus
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