This has to be the worst business experience I have ever had!!! I have had a Regus virtual office in the Netherlands for several years. Due to the office closure, they had to move me to another n... Ver mais
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In eerste instantie, was ik geïnteresseerd om een co-working en een adres registratie bij Regus af te nemen. Ik werd eerst gebeld door een robotservice, met stilte aan de andere kant. Tweede gesprek... Ver mais
A empresa respondeu
Vanaf het begin ging alles mis, ik had telefonisch iets afgesproken maar dat bleek later verkeerd ingevoerd. Ik ben het hele jaar niet op kantoor geweest, omdat ik een digitaal kantoor had, maar er... Ver mais
A empresa respondeu
Following my review i got a message from the customer service , which cannot be contacted. And no action was taken !!. They just write here to act like they respond to the problem. But do not take any... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informações de contato
J.P. Coenstraat 7, The Bridge, 2595WP, The Hague, Holanda
- 707999100
2,6
Ruim
5 avaliações
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This has to be the worst business experience I have ever had
This has to be the worst business experience I have ever had!!!
I have had a Regus virtual office in the Netherlands for several years. Due to the office closure, they had to move me to another nearby office. The problems began because everything had to be set up again, including the direct debit mandate. In order to set this up again, I had to log into my account, but for some reason the log in no longer works. When you try to reset the login details it requires an email authentication, but the authentication emails don't arrive. There is no other way to reset the login.
When you look for help, the only way is to use their automated help bot which, wait for it, REQUIRES THAT YOU LOG IN TO USE IT!!!!!
I asked the office staff to help me, but they keep sending me advice that first requires that I log in. Because I can't log in, they cannot help me.
So I asked them to terminate my account and they told me that I could terminate the account by logging in & selecting Products & Services. I mean how dumb can you get!!!!!
This is completely idiotic. If I could score them zero I would.
20 de abril de 2026
Avaliação não solicitada
Resposta da Regus - The Hague, Beatrixkwartier
Hi Anthony,
I'm sorry to hear of your recent frustrations.
We have received great feedback on the online portal we provide to our customers and apologise if you have had issues for any reason.
The login issue has been resolved as you have since accessed your online account (myregus.com) and have setup an automated payment method.
Moving forward, you now have the ability to contact us easily. Thank you for your business.
Best,
Lorraine Brule
Global Customer Service at Regus
Zeker niet proffesioneel, blijf weg bij Regus
Vanaf het begin ging alles mis, ik had telefonisch iets afgesproken maar dat bleek later verkeerd ingevoerd. Ik ben het hele jaar niet op kantoor geweest, omdat ik een digitaal kantoor had, maar er worden wel kosten in rekening gebracht voor schoonmaak. Daarnaast moet je ook zelf dingen uitzetten zoals koffie ook als je het zelf niet hebt erbij genomen. Maar het ergste is dat vandaag de medewerker tegen mij ging schreeuwen en weigerde mij te helpen met onterechte betalingen. Hij had er simpel weg geen tijd voor en ik moest maar een email sturen zoals vorige week, die hij ook niet kon terug vinden. Het is belachelijk.
Na meer dan een maand nadat ik emails en tickets heb ingezonden met het verzoek om gebeld te worden, ben ik tot op heden niet gebeld en krijg ik elke keer een email met het verzoek om het hele verhaal nog een keer te schrijven. Bespaar jezelf de elende en blijf weg bij Regus
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Regus - The Hague, Beatrixkwartier
Hallo Faruk, het spijt me dat je het nodig vond om dit te laten escaleren.
We bieden onze herstelservice aan alle klanten aan om tijd en geld te besparen, samen met de frustratie van het omgaan met meerdere externe leveranciers zoals IT- en telefoontechnici. We doen hetzelfde met elke klant en deze service maakt deel uit van de overeenkomst. Namens uw Community team wil ik u mijn excuses aanbieden als dit niet aan u is uitgelegd.
Als onderdeel van ons klantenbeleid voorzien we alle klanten van kwaliteitsthee, koffie, melk, suiker, glaswerk en bestek waar ze samen met hun gasten van kunnen genieten. Als u deze service om wat voor reden dan ook niet nodig heeft, kunt u zich op elk moment afmelden door in te loggen op uw online account (myregus.com).
Wij bevestigen dat de koffie- en theeservices van uw account zijn verwijderd en dat de kosten aan u zijn gecrediteerd.
We hebben veel feedback ontvangen over de kwaliteit van onze service en ik verontschuldig me als u ongemak heeft ondervonden. We hebben uw opmerkingen doorgegeven aan het team van uw centrum, dat heeft bevestigd dat uw problemen inmiddels zijn opgelost.
Mocht u meer informatie of ondersteuning nodig hebben in deze kwestie, neem dan gerust contact op met het team van uw centrum, dat uw belangrijkste contactpersoon blijft.
Met vriendelijke groet,
Lorraine Brule
Wereldwijde klantenservice bij Regus
Following my review i got a message…
Following my review i got a message from the customer service , which cannot be contacted. And no action was taken !!. They just write here to act like they respond to the problem. But do not take any action. Terrible company do not sign with them and get trapped!!!
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Regus - The Hague, Beatrixkwartier
Hi Subashini,
I am sorry to hear of your dissatisfaction.
On 18 October you signed an agreement for a coworking desk in one of our centres in The Hague with an agreement length of 24 months.
Signing this agreement had a business commitment for both parties. We have several options on terms, products and locations to try and suit everyone’s circumstances, but we also have a business to run and cannot cancel an agreement earlier than the agreed end date.
I regret to hear your comments stating that the centre staff are “rude and abusive” we have never had complaints about them and have always been committed to providing an excellent level of customer service, as are all our staff. We understand that you no longer want to commit to the agreement you signed and, as mentioned, although a cancellation is not possible, the local team will be happy to provide alternative centres should one be of more convenience to you.
A member of my team has been in touch to provide more information.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Onbeschoft
In eerste instantie, was ik geïnteresseerd om een co-working en een adres registratie bij Regus af te nemen. Ik werd eerst gebeld door een robotservice, met stilte aan de andere kant. Tweede gesprek kreeg ik te horen dat ik maar in mijn mailbox moest kijken voor brouchure, daar zou alles in staan en toen verbrak "medewerker" de lijn.
Gelukkig zijn er andere co-working spaces in mijn buurt om terecht te kunnen.
13 de maio de 2024
Avaliação não solicitada
Resposta da Regus - The Hague, Beatrixkwartier
Hallo,
Het spijt me te horen van je teleurstelling.
Ik zou u graag verder helpen, maar ik kan uw account niet identificeren. Kunt u mij een e-mail sturen naar michelle.spire@regus.com met uw bedrijfsnaam of e-mailadres en alle relevante details over uw bezorgdheid?
Ik kijk ernaar uit om meer informatie van u te ontvangen.
Met vriendelijke groet,
Michelle Spire
Assistent wereldwijde klantenservice bij Regus
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