Beware if you want a refund you have to return it to China and pay for the shipping . I returned a item in Mar 2026 and still have not received my refund....
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Veja o que dizem as avaliações
I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minute... Ver mais
Terrible device. Essentially a very mild heating pad with a slight vibration. Doesn’t work for me and have to send back to China for refund ( at my expense ). Awful service. Dont waste your... Ver mais
A empresa respondeu
Due to years of lying on my side and supporting my upper body weight with my left elbow, my shoulder muscles and joint became very sore. The soreness was getting worse with the passing months and I kn... Ver mais
Detalhes da empresa
Escrito pela empresa
Dedication to Wellness!
Informações de contato
30 N Gould St STE R, 82801, Indian Shores, Estados Unidos
- +1 727 459-1440
- support@relieflylab.com
- relieflylab.com
2,6
Ruim
196 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 36% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
great shoulder device
great shoulder device! This is the first solution that has consistently relieved the shoulder ache I've had for years.
17 de junho de 2024
I feel like it is giving me some relief so far...
It took a bit for the device to come but it came well packaged and in good condition. It is easy to use and very comfortable, I enjoy my sessions with it. I feel that I am beginning to get some relief from my shoulder pain. I can sleep better now without the pain waking me up. I still have a ways to go before I can say the device fixed me and I am pain free. I will continue to use it everyday until then.
26 de agosto de 2024
Avaliação não solicitada
As an avid swimmer
As an avid swimmer, shoulder pain was a huge setback for me. I was worried I might have to give up my passion. Thankfully, I discovered the Relieflylab shoulder device. After using it regularly, my shoulder pain has decreased, and I'm back in the pool, swimming pain-free.
26 de junho de 2024
Return Policy: Impossible to return after use.
I was considering purchasing this product but after reading their return Policy, I will not purchase the product. Obviously i can't rate whether it Works or not but i can say that the return policy Is both impossible and ridiculous. This was taken straight from their website on return Policy.
"We have a 90-day return policy, which means you have 90 days after receiving your item to request a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support Company email
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted."
HOW CAN YOU USE IT FOR 90 Days and then return it for a full refund when it clearly States it has to be returned UNUSED?!
22 de agosto de 2024
Avaliação não solicitada
Last winter
Last winter, I slipped on ice and injured my shoulder. The pain was unbearable, and physical therapy wasn't helping much. A friend recommended the Relieflylab shoulder device, and it's been amazing. My shoulder is healing, and I can move it without pain again.
11 de agosto de 2024
After trying various treatments for my…
After trying various treatments for my shoulder pain, I found the Relieflylab shoulder device. It’s the only thing that has consistently helped. I can now sleep comfortably through the night.
13 de agosto de 2024
Great customer service
I purchased the product and then decided not to keep it. Customer service was very responsive and handled my return situation very well.
20 de junho de 2024
Avaliação não solicitada
When my shoulder starts acting up
When my shoulder starts acting up, I use my shoulder wrap, and it quickly relives numbness and irritation. Fast shipping and generous discounts too!
15 de maio de 2024
Great product both technically and…
Great product both technically and aesthetically. Seeing others using Relieflylab gear convinced me of its high quality and great looks.
10 de maio de 2024
I haven’t got my product that you guys…
I haven’t got my product that you guys had the right address I sent the right address the second time still haven’t got anything My order number is 3578
26 de março de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear Craig,
We're truly sorry to hear about the inconvenience you've experienced with your order #3578. Our team values your satisfaction and we apologize for any confusion or frustration that this situation may have caused.
Upon reviewing the tracking details for your package, it appears that the delivery was unfortunately attempted but the package was refused and is now on its way back to us. We also attempted to reach out to you via email to inform you about this situation.
We understand how disappointing this must be, and we want to make it right. To address this, we're more than willing to arrange for a 100% free re-shipment of your order to ensure it reaches you safely this time. Please let us know if you would like to proceed with this option or if there's any other way we can assist you further.
Your satisfaction is our top priority, and we're committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Warm regards,
Sophie
Took too long to receive unit
Took too long to receive unit. Tired of waiting, we ordered another from Amazon Came within 2 days!
22 de março de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear Cynthia,
Thank you for sharing your feedback, and we're sorry to hear about the delay you experienced with your order. We understand the importance of timely delivery and the frustration that comes with waiting longer than expected.
We want to inform you that we offer an express shipping option for customers who need their orders expedited. This service is designed to ensure that your products arrive as quickly as possible, ahead of the standard delivery schedule.
Moreover, we're excited to share that we are actively working on implementing a 1-2 day delivery service across the entire USA to provide even faster and more efficient delivery options for our customers. Our goal is to meet and exceed the delivery speeds you've come to expect from services like Amazon.
It's also important to note that our authentic products are exclusively available through our official channels. While you may find similar items on Amazon, these are not our genuine products and may not meet the high standards of quality and performance that we guarantee with our brand.
We value your business and are committed to improving our services to better meet your needs. Should you have any more concerns or need further assistance, please feel free to reach out to us directly.
Warm regards,
Nicole
This company is so full of it no one…
This company is so full of it no one response but they sure took payment fast. The tracking number isn’t valid when they told me to call the post office. This companies should be taken down nothing but scammers and thief’s.
20 de março de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear James,
We are truly sorry to hear about the issues you've encountered and the frustration it has caused you. Please be assured, customer satisfaction is at the core of our values, and we are here to support you through any problems you may face.
We want to clarify that our support team is committed to providing timely assistance, responding to all inquiries within 12 hours. If you have not received the level of service you expect, we deeply apologize for any oversight on our part. Regarding the tracking number concern, it is uncommon for there to be a brief delay in tracking information updates. However, we are fully prepared to help resolve this and ensure that your order reaches you as expected.
We have also attempted to reach out to you through Trustpilot, aiming to address and rectify your concerns as efficiently as possible. Our team is dedicated to ensuring that your experience with us is positive and satisfactory.
For direct assistance and to discuss any further concerns, please do not hesitate to contact us via our support email. We are eager to resolve any outstanding issues and restore your faith in our service.
Warm regards,
Nicole
5 weeks 89 bucks gone from the order
5 weeks 89 bucks gone from the order, some liberal has my card number and spent 400 bucks in Vancouver on me. Highly disapprove of these tactics, and I hope their children get leukemia.
18 de março de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear John,
First and foremost, we are deeply sorry to hear about the unauthorized use of your card. It’s important to clarify that our payment system is designed with your security in mind. We use an industry-standard encryption protocol known as Secure Sockets Layer (SSL) to encrypt your personal and payment information during every transaction. Additionally, we adhere to the Payment Card Industry Data Security Standards (PCI DSS), ensuring that all credit card information is handled and stored securely, preventing unauthorized access.
Regarding the $400 transaction in Vancouver, we assure you that our secure payment processing system prevents us from having any involvement or access to your card beyond the transactions made directly with us. We recommend closely monitoring your transactions and contacting your card issuer immediately to report any unauthorized charges, as they can provide immediate assistance and initiate a dispute process if necessary.
Please be aware that we have attempted to reach out to you via Trustpilot to address and resolve any concerns you may have. We are committed to ensuring your satisfaction and resolving any issues related to our service. For direct assistance and to discuss any concerns regarding your experience with us, please contact us at support@relieflylab.com.
We understand the frustration and concern that comes with unauthorized card use and are here to support you in any way we can regarding our services.
Warm regards,
Andrew
Missing parcels!…
After waiting for over 3 weeks I consider that the company is not showing due diligence in regards to my enquiries as to where my order is,
It appears that they have either not sent it or lost it.
3 de março de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear John,
We are sorry for the unfortunate situation you are telling us about, but we are not active in the Australian market, are you sure you placed an order with us?
Order took 8 weeks to receive
Order never received. Sent 2 emails to customer service. No response. No customer service phone number either. Tracking number provided doesn’t give any tracking information.
Update: 3/14/2024 - finally received product after 8 weeks, 2 emails, and a product review. Customer service is still nonexistent and responses are all automated emails. I have not had the opportunity to use product since I just received it 2 days ago. Response to initial review was posted by company on the day I received product. I’m not sure this is a coincidence. Product arrived in excellent condition, well packaged, and did not look as though it had been through an 8 week long journey from China. No complaints regarding product. Just customer service.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Relieflylab
Dear Michelle,
Thank you for taking the time to share your experience. We are truly sorry to hear about your negative experience and apologize for any inconvenience this may have caused.
We have carefully reviewed your case and would like to assure you that your situation was an exception and does not reflect our standard of quality. According to our records, several email communications regarding the update of your shipment were sent to you, including an email with the tracking code on 25th January. According to the courier’s information, the package was successfully delivered.
We understand that communications may sometimes fail to reach the recipient due to various reasons, such as issues with spam filters or typographical errors in the email address. We would be more than happy to address any remaining issues and ensure you are fully satisfied with your purchase.
Please, we invite you to contact us directly at support@relieflylab.com, so we can further investigate your situation and provide a suitable solution. Your satisfaction is our priority, and we will do our utmost to resolve this matter to your satisfaction.
We appreciate your understanding and hope to restore your trust in our company.
Kind regards,
Warm regards,
Sarah from Reliefly
I'm enjoying my new purchase
I'm enjoying my new purchase. I believe the body massager is helping me increase my circulation and keep my muscles relaxed.
7 de fevereiro de 2024
The shoulder device is so essential to…
The shoulder device is so essential to my daily free-pain living. Thank you for making this technology available to us.
3 de fevereiro de 2024
I still never received half of my order…
I still never received half of my order that I paid for … I need a refund or my product either way I am very angry 😡
28 de dezembro de 2023
Avaliação não solicitada
Resposta da Relieflylab
Dear Joan,
We're truly sorry to hear about the missing part of your order and fully understand your anger and frustration. Please know we've previously attempted to reach out to you via Trustpilot for further information but unfortunately did not receive a response. We're deeply committed to resolving this issue, whether through providing a refund or sending the remaining product, according to your preference. Could you please contact us directly at support@relieflylab.com with your order details? We assure you, we will prioritize resolving this matter to your satisfaction as swiftly as possible.
Warm regards,
Nicole
I purchased this product to assist my…
I purchased this product to assist my daughter in her training. She is a nationally ranked athlete and this product has given her more confidence as she prepares for training and peace of mind in her cool downs! Great product for all ages.
26 de janeiro de 2024
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