Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had de... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had de... Ver mais
A empresa respondeu
Great experience with REM. I ordered 2 x Lola Trolley for my new salon and ideally wanted them quicker than the estimated delivery time. Lisa at REM sorted me out and made sure I got the trolleys for... Ver mais
A empresa respondeu
I contacted REM to replace a part on one of my basin units, which I’ve had for nearly 20 years—the first time it’s needed anything replaced. Although the unit has been discontinued, the team quickly i... Ver mais
A empresa respondeu
Had a great experience with REM and purchased 7 of the custom made Dream Pedi spa chairs. Scott Moore REMs Sales and Design Representative made sure the furniture including the links matched ou... Ver mais
A empresa respondeu
UK Manufacturer of Furniture & Equipment for Hair, Beauty & Spa Industry. Designed and made in Lancashire. Interior Design Service available.
Glenfield Mill, BB9 8AW, Nelson, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After many years of constant use my REM electric beauty couch needed a gas lift cable for the backrest.
2 weeks before Christmas could not have come at a worse time but I needn’t have worried as Lynda got it to me on next day delivery- at a time when nobody seems to be able to deliver anything anywhere near on time.
She even followed up that call to let me know it was on its way.
Outstanding customer service and equipment, REM, you show others how it’s done!

Resposta da REM UK
I have purchased for the first time a product from them and had some issue with it in terms of the standard built of the product. The product was a chair specifically for beauty salon. I was tired buying law quality and uncomfortable chairs from amazon and I decided to buy a high end product from this company resulting in a very big mistake. I had sent emails and until now still back and forth with the emails. They have no solution for an expensive product. Which I don't understand is that you pay premium price from this company and they have no willing whatsoever in helping you. Even when I order the product the sales people didn't even bother to deep dive with you into the product. They were looking demotivated and just passive in the sale process. But even though I continued with my purchase because I need it the chair to avoid having back pain. It is a very bad experience and totally disappointed by the fact that a famous company like REM to leave you with no solution at all. Not recommended and never again. Waste of time and money

Resposta da REM UK
Absolutely fantastic at resolving a problem. Very quickly and effectively. Gill was brilliant.
Many thanks
Ruth

Resposta da REM UK
Mick and Jason were absolutely wonderful. We are thrilled with our salon design and service. Would 100% recommend them and we will be using them again.

Resposta da REM UK
Cannot recommend this company enough. Have dealt with Mick Roach on numerous occasions. REM have helped create two beautiful salons for me. The Rolls Royce of salon equipment !

Resposta da REM UK
Excellent customer service from Michael Roach at REM! He was so helpful and very informative. He gave some great ideas towards my new salon and I was very pleased with the professionalism. Would highly recommend to anyone. Thanks again!!

Resposta da REM UK
Very helpful team. Quick replies and very nice to talk to.

Resposta da REM UK
I lost my keys to my trolly and the company were so helpful and were able to identify the lock from a picture! Spend a little more but get so much back on quality and customer service.

Resposta da REM UK
REM came to the rescue, after I had a bad experience ordering my backwash chair from a Hairdressing Supplier! Thanks to Lynda, REM made the correct chair and delivered it , in a week! Arranged to pick up the wrongly ordered chair , meaning I didn’t have to deal with Hairdressing Supplier anymore.
Thanks for taking the stress out of a horrible situation.
Would highly recommend your company for it’s professionalism,

Resposta da REM UK
REM pulled out all stops to get our order out with such a tight deadline.
I have been so impressed with their professionalism and commitment, outstanding.

Resposta da REM UK
Michael at REM is very knowledgable and very helpful. The ranges are beautiful and we have been spoilt for choice

Resposta da REM UK
Great service from Mrs Lynda Atkinson. I wouldn’t have been more helpful. Such a quick online service I never had. Well done.

Resposta da REM UK
Really lovely equipment and furniture, good quality and great design choice. The salon looks great.
Excellent aftercare service, could not have been more helpful and sent me the additional part I wanted with out hesitation.

Resposta da REM UK
Excellent customer services
Highly recommended
Will definitely recommend to my salon owner friends

Resposta da REM UK
I am thrilled with my new salon furniture fantastic quality Excellent customer service Mike Roach was really helpful I would really recommend them My salon looks amazing Thankyou so much

Resposta da REM UK
Excellent customer service, very helpful. Products are fantastic quality.
Highly recommend.

Resposta da REM UK
I’ve just recently purchased a pedicure chair, nail desk and beauty couch for my beauty room reopening after lockdown.
I would highly recommend the furniture, it is beautiful and made to a very high standard. I dealt with Micheal Roach his customer service was 110% he was so helpful and everything including delivery was top class.
If your looking for beauty or hairdressing furniture this is the place to go!!

Resposta da REM UK
I needed a spare part for shower head and I received great and efficient customer service . Delivery was very quick too.

Resposta da REM UK
Can't rate these guys enough. All very knowledgeable and informative and the products are of amazing quality. If you are searching the internet looking for salon equipment then look no further. Mick and his team were super helpful, understood what I was looking for and delivered exactly when they said they were going to. So happy with my new Salon.

Resposta da REM UK
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