REM UK Avaliações 

77
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Service from customer service was excellent. My chair came perfectly made to my choice. Great craftsmanship. Also the dpd delivery driver was very very good as by the time he got to me he had de... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great experience with REM. I ordered 2 x Lola Trolley for my new salon and ideally wanted them quicker than the estimated delivery time. Lisa at REM sorted me out and made sure I got the trolleys for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I contacted REM to replace a part on one of my basin units, which I’ve had for nearly 20 years—the first time it’s needed anything replaced. Although the unit has been discontinued, the team quickly i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had a great experience with REM and purchased 7 of the custom made Dream Pedi spa chairs. Scott Moore REMs Sales and Design Representative made sure the furniture including the links matched ou... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

UK Manufacturer of Furniture & Equipment for Hair, Beauty & Spa Industry. Designed and made in Lancashire. Interior Design Service available.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(77)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Customer Service Champions!

After many years of constant use my REM electric beauty couch needed a gas lift cable for the backrest.
2 weeks before Christmas could not have come at a worse time but I needn’t have worried as Lynda got it to me on next day delivery- at a time when nobody seems to be able to deliver anything anywhere near on time.
She even followed up that call to let me know it was on its way.
Outstanding customer service and equipment, REM, you show others how it’s done!

13 de dezembro de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

A speedy response from our After Sales Team. Glad we could help

Avaliado com 1 de um total de 5 estrelas

They don't care about the customer

I have purchased for the first time a product from them and had some issue with it in terms of the standard built of the product. The product was a chair specifically for beauty salon. I was tired buying law quality and uncomfortable chairs from amazon and I decided to buy a high end product from this company resulting in a very big mistake. I had sent emails and until now still back and forth with the emails. They have no solution for an expensive product. Which I don't understand is that you pay premium price from this company and they have no willing whatsoever in helping you. Even when I order the product the sales people didn't even bother to deep dive with you into the product. They were looking demotivated and just passive in the sale process. But even though I continued with my purchase because I need it the chair to avoid having back pain. It is a very bad experience and totally disappointed by the fact that a famous company like REM to leave you with no solution at all. Not recommended and never again. Waste of time and money

1 de novembro de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

We still can find no order relatnig to this sale. Please supply us with more info or an order number, or the Distributor you used to purchase the item. I also note that we do not supply Orthopedic chairs to relieve back pain....??

Avaliado com 5 de um total de 5 estrelas

Would 100% recommend

Mick and Jason were absolutely wonderful. We are thrilled with our salon design and service. Would 100% recommend them and we will be using them again.

31 de maio de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you for your 5 star review

Avaliado com 5 de um total de 5 estrelas

Cannot recommend this company enough

Cannot recommend this company enough. Have dealt with Mick Roach on numerous occasions. REM have helped create two beautiful salons for me. The Rolls Royce of salon equipment !

25 de abril de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you Lynn. Glad you enjoyed the experience

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from Michael…

Excellent customer service from Michael Roach at REM! He was so helpful and very informative. He gave some great ideas towards my new salon and I was very pleased with the professionalism. Would highly recommend to anyone. Thanks again!!

29 de março de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you for leaving your review Georgia

Avaliado com 5 de um total de 5 estrelas

Very helpful team

Very helpful team. Quick replies and very nice to talk to.

18 de fevereiro de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

I lost my keys to my trolly and the…

I lost my keys to my trolly and the company were so helpful and were able to identify the lock from a picture! Spend a little more but get so much back on quality and customer service.

8 de fevereiro de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

We believe in quality and service. Thank you for your review

Avaliado com 5 de um total de 5 estrelas

REM came to the rescue

REM came to the rescue, after I had a bad experience ordering my backwash chair from a Hairdressing Supplier! Thanks to Lynda, REM made the correct chair and delivered it , in a week! Arranged to pick up the wrongly ordered chair , meaning I didn’t have to deal with Hairdressing Supplier anymore.
Thanks for taking the stress out of a horrible situation.
Would highly recommend your company for it’s professionalism,

7 de fevereiro de 2022
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Glad tyo hear our Team went the extra mile for you

Avaliado com 5 de um total de 5 estrelas

REM pulled out all stops to get our…

REM pulled out all stops to get our order out with such a tight deadline.
I have been so impressed with their professionalism and commitment, outstanding.

3 de dezembro de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hi Adrian, thanks for your feedback. We are glad to hear about your positive experience! We cant wait to see pictures :)

Avaliado com 5 de um total de 5 estrelas

Michael at REM is very knowledgable and…

Michael at REM is very knowledgable and very helpful. The ranges are beautiful and we have been spoilt for choice

9 de novembro de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello Susanne, thank you very much for your review. We are always happy to help :) Enjoy your new furniture.

Avaliado com 5 de um total de 5 estrelas

Great service from Mrs Lynda Atkinson

Great service from Mrs Lynda Atkinson. I wouldn’t have been more helpful. Such a quick online service I never had. Well done.

6 de outubro de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello, thank you for taking the time to leave a review. We are glad to hear you had such a great experience.

Avaliado com 5 de um total de 5 estrelas

Really lovely equipment and furniture

Really lovely equipment and furniture, good quality and great design choice. The salon looks great.
Excellent aftercare service, could not have been more helpful and sent me the additional part I wanted with out hesitation.

28 de setembro de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello, thank you so much for taking the time to write a review, we are glad to hear about your positive experience with REM.

Avaliado com 5 de um total de 5 estrelas

Excellent customer services

Excellent customer services
Highly recommended
Will definitely recommend to my salon owner friends

20 de agosto de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello Lucia, thank you very much for leaving USA review. We are glad to hear about your positive experience with REM.

Avaliado com 4 de um total de 5 estrelas

I am thrilled with my new salon…

I am thrilled with my new salon furniture fantastic quality Excellent customer service Mike Roach was really helpful I would really recommend them My salon looks amazing Thankyou so much

17 de maio de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello, thank you for leaving us a review. We are glad to hear you are happy with the service and product provided.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, very helpful. Products are fantastic quality.
Highly recommend.

5 de maio de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello Kylie, thank you so much for your review.

Avaliado com 5 de um total de 5 estrelas

I’ve just recently purchased a pedicure…

I’ve just recently purchased a pedicure chair, nail desk and beauty couch for my beauty room reopening after lockdown.
I would highly recommend the furniture, it is beautiful and made to a very high standard. I dealt with Micheal Roach his customer service was 110% he was so helpful and everything including delivery was top class.
If your looking for beauty or hairdressing furniture this is the place to go!!

12 de abril de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Hello Lynsey, thank you very much for your feedback. We are very happy to hear you had such a good experience with us.

Avaliado com 5 de um total de 5 estrelas

Great customer service …

I needed a spare part for shower head and I received great and efficient customer service . Delivery was very quick too.

25 de março de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you very much for the feedback Tash, we are always happy to help.

Avaliado com 5 de um total de 5 estrelas

Can't rate these guys enough !!

Can't rate these guys enough. All very knowledgeable and informative and the products are of amazing quality. If you are searching the internet looking for salon equipment then look no further. Mick and his team were super helpful, understood what I was looking for and delivered exactly when they said they were going to. So happy with my new Salon.

18 de fevereiro de 2021
Avaliação não solicitada
logotipo da REM UK

Resposta da REM UK

Thank you so much for your Feedback Sue :)

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