Rentalcars Avaliações 

Brug aldrig Rentalcars. Deres vilkår er særdeles ugunstige, hvis man gerne vil eller har behov for at ændre i lejen. Samtidig er de for dyre. Vælg altid udlejningsbureau direkte, det betaler sig.

Ik heb niet de ervaring die anderen hebben met dit bedrijf. Kennelijk. Auto gehuurd via rentalcars.com bij Avis in Split, Kroatië. Daar aangekomen moest ik wel een hoge borgsom reserveren op mijn creditcard maar na een kwartiertje zat ik achter het stuur. Tijdens de vakantie flink gat in de bumper gemaakt bij het inparkeren, steen was iets groter dan verwacht. Bij terugkomst werd de schade ingehouden van mijn borg en moest ik een schadeclaim indienen bij rentalcars.com. Alle formulieren, foto’s en kopiëren van Avis digitaal ingediend en na twee dagen bericht van rentalcars.com dat alle schade vergoedt zou worden. En dat klopt, weer twee dagen later stond het volledige bedrag op mijn rekening. Dus wat mijn betreft alle lof voor rentalcars.com

We went on our reservation to see if there was a fee for canceling the reservation because the car was pretty expensive for what it was. We typed in our reason and my husband accidentally clicked the wrong button and it canceled our reservation and charged us over $200. We immediately called (within 2 minutes) and said we didn't really want to cancel the reservation and that we clicked the wrong button. We asked for them to reinstate the reservation that was just canceled. They said they could not reinstate the reservation and that we would have to pay the penalty fee because we clicked the button. The only thing we could do is rent another car (and still pay the fee for the first car). When we asked to speak to a manager we were told there was not one there. We were told we could dispute the charges, but we couldn't dispute them until after the date we were supposed to return the car. All we needed them to do was reinstate the original rental we had a few minutes prior for their original (high) price. They said because it was our fault and not something in their system they could not. We could not speak with anyone else and we could not dispute the charges for a couple weeks. All we could do was pay more money to secure another rental. We went with another company.

Rent from car dealers directly instead!

I rented a car through booking.com, a platform known for its good customer service. However, when I encountered issues with car rental extra fees, I was transferred to their sister company, Carrentals, for resolution. Unfortunately, Carrentals proved to be unhelpful and unsupportive, despite having a strong case. They lack transparency and upfront visibility regarding the extra charges imposed by their marketplace partners. The customer service experience was simply terrible. They are an ineffective middleman that fails to stand behind their customers.

Booked a car from Rentalcars in Sweden and paid the fee. At pickup I was asked for insurance but declained.
I sign the two papers as I always do to approve I have picked up the car but later I was charge 189 euro for insurance.
Rentalcars, cant help me.
They where the once who recomended Firefly and they should take responibilty to work with proper partners, OR help customers to avoid this kind of freud.
Never again RentalCars or Firefly

Total waste of time.
Customer Service can be helpful but the UX is woeful and product is utter garbage

​I had reserved an Audi Q5, but upon arrival at the rental desk, I was informed that I could not receive the Audi Q5 due to my inability to provide a Platinum or Infinity credit card. Instead, I was given a Cupra, a vehicle of a lower category and size.While at the rental desk, I made an effort to resolve the situation by allowing the Sicily by Car representative to speak directly with a representative from rentalcars.com over the phone. Unfortunately, this did not lead to a satisfactory resolution, and I was ultimately forced to settle for the inferior vehicle.
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​As per the Consumer Rights Act 2015, any prominent condition that could affect a consumer's decision or rights should be made clear and easily noticeable in the contractual terms and conditions. I have carefully reviewed the documentation provided by your platform and have not found any mention of the requirement to provide a Platinum or Infinity credit card at the rental desk.The lack of proper disclosure of this condition has caused me considerable inconvenience, as I had to adapt to a smaller vehicle with a group of four individuals and large luggage.
Both RentalCars and SicilyByCar carry the responsibility of ensuring their users are fully informed about their key terms and conditions. There is no justification for jeopardizing someone's holiday by surprising them with unexpected requirements, such as the need for a platinum card at the service desk. It's essential that these prerequisites are clearly communicated to customers to prevent any unwelcome surprises.

The Budget office were we had to pick the car up was closed, so we spent an hour of calling Budget and Rentalcars as they shifted the blame to each other. Eventually Rentalcars refunded the money and Budget let us book another car, more expensive and in Heahtrow (we were picking the car up in London original). I think the blame here is mostly on Budget, but this would not have happened if we had booked directly with them, even if Rentalcars was a bit cheaper.

I paid for a car from Hertz. Hertz didn't have my car ready, and i had to wait over 90 mins for a replacement. Then Hertz charged me an additional £18 "tax" when the price I had originally paid was supposed to include tax.

I paid for a car I didn’t get. Customer service couldn’t care less. They take no responsibility and are thieving scam artists. Just book directly and don’t go through this dishonest agent.

The agent Bryan Hegarty said I could not use my own in insurance, that that was illegal, and that insurance was included. When I asked for details on the insurence, he has no idea. Then he tried to sell me an insuranve upgrade which was more that the car rental. I rang the customer service helpline and they also could not provide any insurance details. You are taking a huge risk accepting their insurance, when they cannot provide a policy document. Never again ............... :-(

I travel abroad several times a year to a wide variety of destinations around the world and almost in all cases I rent a car. From a small car to a mini-van or station wagon.
I find that Rentalcars is the best place to get good deals, cancelable till 48hrs prior to use and if needed to add excess-free insurance.

But it is important to understand that rentalcars is just an aggregator of sorts, like a meta-search engine, so do not expect to get any support for your rental. Make sure to pick a reliable rental company from the search results and keep in mind that sometimes cheap means cheap.

I will never use Rentalcars again and recommend any sensible consumer to stay away. I booked a car in Greece through Rentalcars. The car was drivable but had numerous serious defects, that affected the experience massively. During the rental, Rentalcars customer service was unwilling to help, claiming that I should wait until after the rental to file a claim. I did that, with proof (photos and videos) of all problems. Rentalcars response was to acknowledge the problems, but the only compensation I was offered, ridiculously and outrageously, was an unknown(!) discount on future rentals! They couldn't even specify the amount or percentage of discount! What a disgrace.

Enquiry Ref. 776956804
5 mesi che aspetto il rimborso per un noleggio auto presa a Roma Fiumicino e fanno finta di non capir per rubare soldi ai cliente.
Shawky El Sayed