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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Possibly the worst company I've dealt with in years. Supplied a faulty unit (it happens). They said they would refund me with 5 days of them collecting it. What I actually received was a partial refun... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We were in need of new tumble dryer, stumbled upon renew to you, great price! Dryer arrived well packaged, works perfectly, will definitely use again for other items if needed.

Avaliado com 5 de um total de 5 estrelas

Bought a washing machine which had a fault. Rang RENEW2U and it was replaced straightaway. The replacement is great. I would definitely use this company again.

Avaliado com 5 de um total de 5 estrelas

Hello I would like to leave a feedback for this company I ordered a condensed tumble dryer from them but it broke and I texted them right away and since my first text they guided me with some troubl... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos

Escrito pela empresa

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

123 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 85% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Bought a washing machine of this site…

Bought a washing machine of this site only to have it leaking water and loud when it does a spin

15 de maio de 2025
Avaliação não solicitada
logotipo da Renew2u

Resposta da Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Avaliado com 5 de um total de 5 estrelas

I got the Shark hand tool i wanted…

I got the Shark hand tool i wanted replaced.

25 de abril de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Avaliado com 1 de um total de 5 estrelas

Do not use this company

Do not use this company , had a different than ordered dishwasher delivered , when I spoke to them they were going to fix the mistake within 24 hrs. Days later no communication at all

Very poor customer service

23 de abril de 2025
logotipo da Renew2u

Resposta da Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Avaliado com 1 de um total de 5 estrelas

A part for the dishwasher was missing

A part for the dishwasher was missing. I had to purchase the part myself. Very unimpressed

23 de abril de 2025
logotipo da Renew2u

Resposta da Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. In this situation as a refurbishment company we do not have a spare part department. This is something we are looking into. Thank you for posting the review and allowing us the opportunity to come to the best speedy resolution for yourself.

Avaliado com 1 de um total de 5 estrelas

Terrible company - AVOID!

Not transparent re products, refuse to accept liability for missing parts and faulty items and want to charge for returning faulty items. Shocking company and would most definitely advise potential customers to look elsewhere.

22 de março de 2025
logotipo da Renew2u

Resposta da Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Avaliado com 5 de um total de 5 estrelas

5 stars

Great delivery and staff were very helpful when I missed delivery slot.
Highly recommend.

26 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Avaliado com 5 de um total de 5 estrelas

Fantastic

Excellent service
Great customer care
Will definitely use again

14 de março de 2025
Avaliação não solicitada
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Avaliado com 5 de um total de 5 estrelas

Happy

Great pricing and warranty as my dryer broke and was replaced in no time. Thank you

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Avaliado com 1 de um total de 5 estrelas

Item lost between warehouse and carrier!

Item lost between warehouse and courier! Fair enough but no replacement offered. Still waiting for refund 10 days after their payment was received. Contacted PayPal and 5-7 working days for them to receive refund then 3-5 for the refund to hit my bank a/c. Really NOT happy with this experience. All the more annoying as my payment was received on the purchase day

3 de março de 2025
logotipo da Renew2u

Resposta da Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Avaliado com 5 de um total de 5 estrelas

Can't fault the service at all very helpful. Thank you.

I was very pleased with the service provided and the two guys who delivered the goods. Thank you.

28 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Avaliado com 1 de um total de 5 estrelas

I really hate writing bad reviews…e

I really hate writing bad reviews because it's someone's business.
We ordered a range cooker from Renew2U and our mistake was we didn't unpack it straight away to check it. We didn't need it straight away and wanted to protect it in the packaging. Our kitchen was being built and we left it the protective packaging. It was the very last thing to be moved into the kitchen. We carefully unpacked it and to our horror the bottom oven was completely smashed in . The warming drawer in the other side was also badly damaged. We contacted Renew2U and they weren't very helpful at all . Yes we should of unpacked it sooner! The damage was clearly a fork lift truck. We had to contact the manufacturer ourselves and thankfully they can come and repair it. The problem is with Renew2U is that they don't have stock of the same appliances . So if you kitchen was built around your oven like ours- that poses a big problem. We sent them photos and they said they could give us 10% back - which never happened. For the sake of saving a couple of hundred quid - buy your expensive appliances from a supplier that you know . Lesson learnt on our part.

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da Renew2u

Resposta da Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to explain our policies.

Avaliado com 5 de um total de 5 estrelas

Product as described in the rating

Product as described in the rating, excellent v.alue for money and easy transaction. Very happy with my purchase, would highly recommend

24 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Avaliado com 5 de um total de 5 estrelas

Spot on

Spot on.
Recommended by a Gap Employee. (John)
Service excellent . Two delivery lads kind also curtious

24 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Avaliado com 5 de um total de 5 estrelas

Consistently High Quality

I’ve worked with Renew2U for several years through my job and have also purchased many products from them for specific projects. Every time, they have delivered top-quality refurbished tech with outstanding service. Their attention to detail, reliability, and commitment to sustainability set them apart.

The products are always in excellent condition, and their customer support is responsive and knowledgeable. Whether for business or personal use, I wouldn’t hesitate to recommend them. A fantastic company to work with!

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to write a review it is very much appreciated.

Avaliado com 5 de um total de 5 estrelas

Easy experience

Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

5 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Avaliado com 5 de um total de 5 estrelas

Whole process was very good

Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

4 de fevereiro de 2025
logotipo da Renew2u

Resposta da Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

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