Great customer service. I had forgotten to cancel my subscription and my account got charged but after reaching out to their customer support they refunded my money which shows their platform is rel... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Horrible experience. Was unjustly charged over $500 on my credit cards and customer service was a nightmare. The company does not refund. I used it one time to message 1 landlord and the place was a d... Ver mais
A empresa respondeu
Stay away. They scam you to get the subscription money. I joined for $2 and few days later cancelled the subscription cos I wasn't happy with the offers. Few weeks later I see that I didn't really un... Ver mais
A empresa respondeu
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Informações de contato
3,0
Bom
72 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Returns
I didn't read the terms and conditions of my subscription to rentola.ca and they started charging my account. I contacted rentola for help and Rohn was very attentive and kind to me and helped me solve the problem. Thank you Rohn for your help, you helped me a lot. P.S. Always read the terms of your subscription carefully and you will not be in an awkward position. If you need to find a place to live quickly, check out rentola.ca
19 de julho de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Dear Jenya,
Thank you for your feedback!
We're glad to hear that Ron was able to assist you effectively with your subscription concern.
We appreciate your reminder to always read the terms and conditions carefully.
Also, we're pleased to hear that you had a positive experience with Rentola.ca when searching for a new place to live.
Thank you for choosing Rentola.ca!
Kind regards,
Rentola Team
I don’t find any benefit with rentola
I don’t find any benefit with rentola. I canceled my account and got the confirmation from them but that are keep trying to charge $55 on my credit card.
Follow up from my previous review.
I contacted Rentola by email (you can find it in the faq) and Ron helped solve the problem. It’s good now. Thank you Ron
5 de setembro de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Dear Linda,
We apologize for any inconvenience you've experienced, and we appreciate your feedback. We requested your contact details to reach out and assist you with resolving the issue you've encountered, specifically the unauthorized charge attempt.
Please rest assured that our team is committed to addressing your concerns and ensuring this matter is resolved to your satisfaction. If you have any additional information or questions, please feel free to share them with us, and we will work diligently to assist you further.
Your satisfaction is important to us, and we're dedicated to rectifying this situation promptly.
Kind regards,
Rentola Team
NEVER.
don’t use this. 90% of the properties are fake and they hid how much you will ACTUALLY pay for this pretty well. seriously just use kijiji this is a waste of money. edit. judging by the other review posted after mine i will be calling my credit card company in the morning to inform them of this unauthorized $55 charge they are trying to make. DONT DO THIS THEY WILL TRY TO TAKE YOUR MONEY FOR NO GOOD REASON.
this business is absolutely desperate for me to change this review. news flash i won’t. they shouldn’t need their customers to check if their adds are scams, they should be doing this before they even allow them to be posted. stop contacting me this is just making me more mad about the absolutely poor service this website provides.
29 de agosto de 2023
Resposta da Rentola.ca - Making property search smarter
Dear Bailee,
Thank you for sharing your feedback with us. We apologize for any negative experience you may have had with our platform. We would like to investigate this matter further and help resolve any unauthorized charges that may have occurred. We have sent you an email but unfortunately we have not received a reply from you.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're committed to addressing your feedback and improving our service.
Best regards,
Rentola.ca Team
The step/phase-structured company/website
I came across this company while being in desperate search of an urgent rental place for me and my husband. The website seemed to be very helpful with our this need. As per this website, in order to be able to contact the landlords, one had to subscribe and make an instant payment of CAD$2.00. It seemed to be a small for such a well-equipped company with a large clientele. But it turned out, that this initial subscription won't give me access to landlords:(. Now, I was supposed to upgrade my status to VIP for another payment. That was when I got mad and contacted this website, having decided that it was a fishy and untrustworthy one. I was pleasantly surprised by getting the prompt reply and professional customer support from this company/website, along with the refund as was requested.
15 de agosto de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
Have a great day!
Best regards
Sara
Rentola.ca
Nina was very helpful and i appreciate…
Nina was very helpful and i appreciate the extra mile she went for me.
4 de julho de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Oraine,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.co
Search for a place to rent on one level. A mobile home is a great option
U at least answered and I’m looking for my daughter who lives and works in Red deer and needs a pet friendly for her her pet cats and an employed adult son
23 de maio de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hello Kay,
Thank you for your review.
You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.
Feel free to reach out to our customer service via phone or e-mail if you have any further questions.
Have a nice day!
Kind regards,
David
Rentola.ca
Beautiful Pics & Detailed Descriptions
Beautiful pics on your site with very detailed descriptions of each unit. I'm a Senior & haven't figured out how to check for new offerings as they all seem to look the same when they come through. I'm also trying to figure out how to receive them once per week & not so many daily. But I love your buildings & units you have. I'm hoping to apartment show this summer...thx
17 de maio de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Lori,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
David
Rentola.ca
My property was fraudulently posted.
I am an investor and real estate broker. My property was posted on Rentola fraudulently and I contacted the website about it by finding the posting and reporting it as fraudulent. They did not respond, so I paid the $2 required fee to contact the fraudster directly to remove my property. Then Rentola demanded I pay a $55 membership fee after they repeatedly did not respond to my emails and complaints. Rentola went as far as to send me daily 2am collection emails stating they would send their claim to Collections!! The gal of this company is inspiring! I would not be surprised if half of the properties listed are fake.
7 de março de 2023
Resposta da Rentola.ca - Making property search smarter
Hello Randy,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. >https://rentola.ca/terms-and-conditions<
We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us.
Please reply to us so we can come to a resolution.
Yours sincerely,
Ron
Like Tony the Tiger says you're…
Like Tony the Tiger says you're grrrrrrrr4aaate
28 de fevereiro de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Ek,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Very prompt,attentive and relevant…
Very prompt,attentive and relevant advice and action with follow up. Great service!
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Paul,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Good Customer Service
Rover helped me resolve payment issues. Was very professional and courteous towards me.
10 de fevereiro de 2023
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Sarah,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Resposta da Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.ca
The site is friendly and easy to use
The site is friendly and easy to use, the support is fast and they are customer oriented.
22 de novembro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
My experience with Rentola was not good, but Mary a support person did clear it up for me so that was good!
My experience with Rentola was not good. However Mary a support person cleared it up for me so that was positive.
16 de novembro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is quite valuable to us.
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
Great customer service experience
I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. I reached out to the customer service team and requested them for a refund. I was served by Naomi who efficiently and promptly processed my refund. I found the experience to be very seamless.
18 de outubro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
Resposta da Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
Rentola made my search easy
Rentola made my search easy and efficient. Their website gives you the option to create an auto search which is great. It brought at least 5 new rental leads directly into my inbox on a daily basis. Great service! I highly recommend Rentola to anyone that is in the market for a new home or rental.
20 de outubro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Trust pilot was great
Trust pilot was great. They helped me with my issue in a short period of time.
27 de setembro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.ca is an Awesome Resource if…
Rentola.ca is an Awesome Resource if you are looking to List or Rent a place to live. They have excellent and prompt customer service, which I found very helpful! I highly recommend using Rentola.ca. The only negative is that their website is not very smart phone friendly. Vìew it on a computer.
18 de setembro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Thanks for your help Rover
Thanks for your help Rover, I appreciate your assistance, if I'm looking for another place I'll def come back to Rentola.
24 de setembro de 2022
Avaliação não solicitada
Resposta da Rentola.ca - Making property search smarter
Hi Brittany,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
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