Rent Plus Avaliações 121

Rented a car via Discovercars.Com (which has 5* ratings). Only, to be sold off to Rent Plus. I waited well over 2 hours in a queue at Prague airport, just to collect the car. There were several other car rentals, and NONE of them had any queue. They did not even have queueing facilities. However, Rent Plus is well prepared with stanchions and ropes going zig zag a few times. There were easily 50 people in front of me in the queue, which took me over 2 hours to clear. NEVER EVER EVER will I use or even recommend them again! DISGRACEFUL!
(Also, they try and sell you more insurance, around 600 euros, alternatively your excess is a few thousand Euros on the car)

Arrived at Prague airport. Long queue for car hire pick up. Took nearly 2 hours.
Had already purchased full insurance package online. Guy at desk informed me that the insurance was only 3rd party despite it saying full cover. He said it wasn’t valid & I would have to buy their insurance as I was not covered. This ended up costing another £600!
Avoid this company at all costs! Complete scam with the insurance!

My flight arrived early and I couldn't get the ordered car before the appointed time. I had to sit at the airport for 4 hours. This is the first time I encounter such a terrible service.

We had a good experience with rental plus in Prague. We bought the full ensurance and paid to be able to cross borders. Even though the ensurance is expensive the total price is still cheaper than competing companies
Rented a car for 9 days. The return
was no trouble and we got the
deposit released the same day.

I had very bad experience in Brno Turany Airport car rental, I prepayd rental and insurance via EXPEDIA car rental, but when I arrived to "NU"-rental comp. - for which work over there in BRNO - Rent plus the want it 120.000 CZK deposit and I couldn´t pay this - so they forced me to pay extreme expensive additional car insurance "PLATINUM CAVERAGE" which cost me triple, then rental fee per day. DO not rent from this Rent plus company. Very bad experience & crazy pushing me buy demanging over $ 5.000 deposit & very expensiv Platinum coverage- for which I payd, but did not receive any documents about The Platinum car insurance. Be aware & avoid rent car from this company. It may be a scam wit that high fee for car insurance, whie they not provide any documentation to you, that you even have it !!!!

Ich habe bei Rentplus ein Auto gemietet (Buchungsreferenznummer: CZ106865070) und während meiner Reise keine zusätzlichen Dienstleistungen in Anspruch genommen. Dennoch wurde mir nach der Rückgabe des Fahrzeugs ohne jegliche Erklärung oder Vorwarnung ein Betrag von 254,55€ abgebucht.

Als ich Rentplus kontaktierte, um den Grund für diese Abbuchung zu erfahren, wurde mir mitgeteilt, dass es sich um eine Strafe für grenzüberschreitendes Fahren handelt. Ich habe jedoch alle vertraglichen Reisebeschränkungen beachtet und bin in keinem der verbotenen Länder gefahren. Zudem zeigte die vom Vermieter zur Verfügung gestellte Tracking-Karte Diskrepanzen auf, da Orte angezeigt wurden, die ich nie besucht habe.

Trotz mehrmaliger Kontaktaufnahme und Vorlage von Beweisen für meine Einhaltung der Reisebeschränkungen, verweigerte Rentplus die Rückerstattung der unberechtigt abgebuchten Summe. Der Kundenservice war äußerst unkooperativ und schien kein Interesse an der Klärung des Sachverhalts zu haben. Darüber hinaus wurden meine weiteren Anfragen einfach ignoriert.

Ich kann Rentplus aufgrund dieser unrechtmäßigen Abbuchung und des schlechten Kundenservices nicht weiterempfehlen. Ich rate dringend davon ab, bei diesem Unternehmen ein Auto zu mieten.

We rented a car in Prague from RentPlus from 25-29 May. Upon returning the car, I was unexpectedly charged 6300 CZK for cross-border fee + fine, despite informing the RentPlus representative that our main destination was Austria at the counter and being assured Austria was okay and permitted and making you sign the document without this fee.

Even we were told from the same person that tolls in the Czech Republic were included, and we only needed to purchase a vignette for Austria, which we did. RentPlus has refused to acknowledge this and saying that we did not say anything to them about Austria and falsely claimed that the charge was valid and refused the refund.

I made a mistake by not checking their profile here before renting because I trusted RentalCars, but they have been of no help and seems to side with RentPlus as well without any further check.

This kind of fraudulent behavior is unacceptable. Numerous similar complaints on TrustPilot show a pattern of dishonesty and you can even see the same story from another person here. It appears this is another way for them to make money while misleading their customers or they don't know how to educate their staff and the customer pays the price.

Avoid RentPlus at all costs – they are deceptive and untrustworthy.

Never rent from this place! The guy behind the counter takes advantage of you with a huge deposit of 1000 euros!
We returned the car but not exactly in the location he wanted. Tough to find a spot to return a car especially if you are new to the place. We left our phone cord in the car and he didn't even check to see if it was in the car. Just rented it to someone else next day. So he says!!
Rent from PRG airport. Much easier

I reserved a car from RentPlus via DiscoverCars. The rental conditions included, among other things, road assistance and excess of approx. 1600 Euros in case of an event. When I got to the rental desk, even though it was clealy stated in the voucher, the guy there insisted that road assistance is not included and that the excess is 10% of the car's value. He insisted on selling us additional insurance costing 450 Euros, while the cost of the entire rental for 9 days was 167 Euros. We took the risk and did not buy the offered insurrance. But this agency is certainly running a scam. DO NOT RENT FROM RENTPLUS, I WILL CERTENLY NEVER WILL!!!

THEY STEAL MONEY UNDER FALSE PRETENCES. We purchased car insurance for our holiday through another company. When we came to pick up the car we were told unless we pay £177 to them, we cant pay the deposit and therefore cant have the car as the Discover car insurance isnt valid. Late at night with 2 young children with us, we had no option. Turns out it was a total lie. Now I have asked them for my money back, they are ignoring my e mails. The deposit was paid back but they kept £1.03, probably just to be annoying. If they keep £1 from everyone, I imagine that is quite a sum of money without getting caught. ABSOLUTE DISGRACE OF A COMPANY.

Rented from them once and no problem But I had to report 3 scratches damages on the car myself with photos that were not figuring on the damage report document they gave me.
This time when the desk agent asked me If I would cross a border I said I will (as I've did on previous rental). But he didn't charge me on the spot and when I 've asked him if I was good paying wise he told everything is paid in advance (online Booking) and if something missing it would be charged afterward.
I shouldn't have thrusted him : received an invoice including the border crossing 1300 csk + a fine of 5000 czk !!
So now let's have fun, I've expected a scam from them sooner or later so my bank and legal insurance will come into the dance now.
And quoting all the users feedback here and from google etc., it won't be hard to win the case.
Experience from Prague airport agency.

Too bad I did not read the reviews before renting with this company.
I booked for a low price, than they tell you you will be hugely charged for any scrach to push you into buying their full cover. They said one price and charged much much higher. Then I was a bit late, again they overchared me.
STAY AWAY!!!

I want to submit a complaint for the sales person at the desk that gave me the document. He was extremely rude, got loud, and tried to scam me with selling me extra insurance coverage. When I politely asked him multiple times to refrain from this as I already have full coverage he yelled at me that I will not have any coverage when I have an accident and that I won't have any support.

This has been a horrifying experience. Luckily my insurance AXA already told me that you would try and scam me out of money for coverage I don't need. It was horrible.

Additionally the fuel was not full. The service didn't not care when I complained.

Pongo una estrella por el coche, prácticamente nuevo y muy limpio. La atención en el aeropuerto.... como no hables inglés estás fastidiado. La persona que nos atendió un borde rallando la mala educación. Llevo tres días reclamando no sólo la fianza, sino que cobraron de más, pude comprobarlo al recibir las facturas (alquilé dos coches). No admiten pagos via teléfono, sólo tarjeta física, con lo que (al no tener tarjeta de banco en Rep. Checa) te cobrarán luego el banco la comisión correspondiente por el cambio de divisas. Yo había preparado la Revolut en coronas y me exigieron tarjeta física tanto para el pago como para la fianza. De momento no tengo ninguna respuesta sobre lo pagado de más ni la fianza pese a enviarles diversos correos. En el mismo aeropuerto hay agencias que sí hablan español y que, creo, funcionan bastante mejor aunque salgan un pelín más caras. El seguro a todo riesgo que contratas con ellos (no se os ocurra llevar otro seguro contratado a través de Rentalcars por ejemplo porque no os vale) es casi más caro que el propio coche.... La próxima lo tengo claro, aunque, después de alquilar coches en muchas ocasiones tanto en España como fuera, la mayoría funcionan bastante mal

Perfect car rental. Had them many times and never had a problem.

The worst company ever. We were waiting for our deposit more than 2 month and did not receive it. They charged us 925 euro for existing damages. We have all pictures and video. We send pictures and got reply that this is not evidence.
You not able even contact them directly, everything is through Booking.com.
Avoid them to save your money.

I only realised how bad is Rent Plus SRO after renting. I only rented because it was suggested by Ryanair who is compile in allowing these companies on they platform. They are rude and pushy if you do not get the extra insurance. As soon as you get it they change attitude. They will do everything to get your money. They gave me a receipt (in Czech) and told me they returned the deposit straight away. The deposit was returned after 30 days. Stay away from these people. Many people have reported forging of signatures, receipts and more.

Har brugt dem flere gange, og modsat de fleste andre bil udlejningsfirmaer, så er det ikke noget ballade med dem. Nem afhentning og nem aflevering. Anbefales.

I had a "funny" story with them. When I returned the car they blamed me for losing the vehicle registration certificate and they going to charge me 5000 CZK from my deposit (the procedure costs 100 CZK to get a new one from the authorities) I claimed I got the car without the certificate in a plastic bag they gave me. They claimed that it is impossible due to internal processes. Approximately 15 minutes of argument

Unfortunately for them, I came there the next day there was another shift. After 1 minute of checking in the system, the employee from the other shift admitted that the certificate had been lost earlier and apologized to me.

I don't know what the guys from the previous shift were trying but be careful with them your deposit is at risk.

Very bad and unpolite service. The price did not match with the reservation.