Brilliant! So easy to use. About half the price of locally received quotes. Great communication. 6 weeks to repair and return. Can not fault them at all.
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Veja o que dizem as avaliações
From my first interaction with Repairs By Post my job was dealt with professionalism and efficiency. The quotation and costing stage was lightning quick and dealt with by friendly and expert peopl... Ver mais
A empresa respondeu
Watch had some condensation. Quoted £50.16 (declined) including replacing battery which was working when posted. When returned watch was not working and was told moisture had got in and damaged batter... Ver mais
A empresa respondeu
My wife’s Armani watch had a faulty clasp. We sent the watch to Repairs by Post and received an excellent service. We were provided with a professional estimate and the entire process was tracked with... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Repairs by Post (Watch Repairs) is recognised as one of the UK's leading online watch repair centres, servicing thousands of watch repairs for hundreds of popular watch brands, holding the spotlight on google places and trust-pilot as one of the "go-to" sites for watch repairs and 5-star customer service. The Manchester-based watch repair and service centre offers accredited and independent repairs by all major watch brands including Rolex, Omega, Tag, Raymond Weil, Hublot, Tissot, Armani And Michael Kors. Repairs by Post provide an easy to use fast-track watch repairs with nationwide door-to-door pick-up and delivery. Visit their website for details.NDER N
Informações de contato
Two Four Nine North, Lynnfield House, Church Street,, WA14 4DZ, Altrincham, Reino Unido
- +44(0)161 293 6000
- info@repairsbypost.com
- repairsbypost.com
4,3
Excelente
867 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Superb service from start to finish
Superb service from start to finish, my watch was securely, posted and tracked to them with their own free label. First class repair, first class price and kept informed of the whole process. I cannot recommend this service enough... Beyond 5 star! Thank you 'Repairs By Post' 👏👏👏
I haven't had any other watch repaired, they must have confused me with some other customer. My repair was faultless. 1st class. Recommended service.
5 de abril de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Excellent service
Excellent service. Very helpful and friendly. Would highly recommend Competitively priced and skillful
15 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Garrard watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Repair to my Porsche Design…
Needed a repair to my Porsche Design watch which couldn't be performed locally. Was initially a bit nervous about sending my watch off in the post.
The whole business of sending, repairing and returning was controlled by Repairs by Post and was therefore straightforward for me.
During the process communication was excellent.
My watch has been repaired, I would definitely use R by P again in future.
16 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Porsche Design watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Great service
Great service! They were very understanding of my needs regarding my timepiece. The price of the work was fair and the quality great! Would definitely recommend and use again!
13 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
Festina watch repair completed to my…
Festina watch repair completed to my satisfaction. It was returned very well packed. It did take nearly 2 months from start to finish for repairs to be completed which I thought was too long. I would recommend though.
6 de janeiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Festina watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
THEY USED TO BE GOOD!
I took my Omega De Ville watch to RBP for a new battery which was fitted within the hour - so far so good! An emailed receipt for the work failed to materialise despite assurances to the contrary. But after almost 35 years of faultless timekeeping the watch stopped within a short time. I emailed RBP several times who eventually promised to examine the watch and would provide a free shipping label but their rhetoric wasn't matched by facts. It took me many attempts before they finally emailed a 'link' to facilitate the return and to print a shipping label. When the email finally arrived it didn't include either a working 'link' nor the ability to print out a label. I complained about the poor service and like those before me I received a response intimating that extensive repairs may be needed. Having just been charged £50 to replace a tiny battery I was concerned what the cost of ‘extensive’ repairs would be! The question I ask myself is why would a high quality watch (Omega) which has worked faultlessly for over 35 years now need extensive and no doubt expensive repairs immediately after having its battery replaced! A 25% negative ratio from the last 21 reviews seems to be a high ratio and those reviews always seems to prompt the same response indicating that the customer is wrong! - really! - all of them? Anyway it’s not a problem any more - I popped open the back of the watch, blew on it and once again it’s a perfect timekeeper!! Incidentally the ‘other’ watch to which you refer is the SAME one - now who’s wrong?
Date of experience March 20,2023
21 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Dear Mike
We are sorry you have declined for us to assess the issues with your watch and decided that a 1-star review is appropriate.
We have to explain both sides of a repair experience which is replied to, as this one is also.
We are aware that your watch worked fine for 10-days before the issues arose. Our customer service team have constantly contacted you and explained that the issue might not be the battery we fitted in your 35-year-old watch. But as explained on numerous occasions, we need the watch back to assess the issue. Which your are not allowing us.
We emailed your original invoice and guarantee claim the same day and sent a copy of your invoice when requested throughout your communication.
In addition, we even offered and sent a Freepost label for a watch that FREEPOST does not cover as you brought it in.
I am sorry you find it better to use Trustpilot for negative reviews than positive and pleased that your other watch we completed is still running fine since 2021.
Serviced my Omega Seamaster
Serviced my Omega Seamaster. Watch has come back working to spec and nicely polished. Good communications throughout and reasonably priced. Overall very pleased.
17 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for taking the time to share your Omega watch repair feedback with us, and we appreciate your patience throughout this repair process. We're sorry to hear about your GC black ceramic watch repair challenges.
Firstly, we sincerely apologise for the oversight regarding the battery replacement, especially after you had requested its cancellation. We understand your watch's sentimental value and regret any inconvenience this may have caused.
Regarding the issue of water resistance, it's crucial to ensure that our customers can rely on their watches, and your experience falling short of that expectation is undoubtedly different from what we strive for. We appreciate your understanding of the recommendation not to wear the watch in the shower due to temperature variations. However, it is indeed designed to be waterproof to 100 meters. We will consider your feedback and work on enhancing our communication and addressing such concerns in the future.
As per the shower issues stated, No manufacturer recommends such a temperature change for any watch.
We're glad you found a local watch repairer who could resolve the issue efficiently and at a reasonable cost, and we hope it remains. We value your feedback and will use it to improve our services, ensuring that future customers have a smoother experience.
Once again, we apologise for the inconvenience you faced and appreciate your constructive feedback. If you decide to give us another chance, we'll do our best to exceed your expectations. Your satisfaction is important to us, and we hope to serve you better.
REPAIRED MY 80 YEAR OLD WATCH
REPAIRED MY 80 YEAR OLD WATCH , DID THE JOB, NO PROBLEMS, GOOD COMMUNICATION .WOULD RECOMMEND.
14 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your watch repair to us, which you have recently experienced.
We look forward to your next repair.
Good reliable service and delivery
1 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 4-Star review of our online watch repair service and for sending your Omega pocket watch repair to us, which you have recently experienced.
We look forward to your next repair.
Flawless easy experience
Flawless easy experience. I sent my Citizen Skyhawk in for a service and was kept up to date every step of the process. If I had any questions, I always had a quick response by a member of the team. A full breakdown of work needed and timings were given. The watch came back serviced with a new glass and is looking and working as good as new.
10 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Citizen watch repair to us, which you have recently experienced.
We look forward to your next repair.
Kept well informed during the…
Kept well informed during the transaction and the quality of the repair was excellent thanks
9 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Raymond Weil watch repair to us, which you have recently experienced.
We look forward to your next repair.
Excellent Repairs …
Excellent service communication and the works highly recommend
21 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your watch repair to us, which you have recently experienced.
We look forward to your next repair.
First class service
From day one to the completion of my watch repair/service, I was kept updated and made aware of any issues.
Filling in the repair service form was straight forward and the relevant envelope arrived very swiftly. I was more than impressed with the repair and service and my watch looked first class considering my watch is 57 years old ( Purchased in Singapore in 1966 )
I would certainly recommend RBP to anyone who is considering a repair or service to their watch.
7 de março de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Tudor watch repair to us, which you have recently experienced.
We look forward to your next repair.
No good if your watch is water resistant.
I’ve had my watch for 33 years and wear it continuously including showering and swimming. It’s been serviced and had battery replacements many times always by operators who guaranteed water resistance checks. I sent my watch to Repairs by Post as it had stopped and the battery needed to be changed. It was entirely water resistant when I sent it. They returned it several weeks later. Their invoice listed the work done, including battery replacement and water resistance checks. The watch was working when it was returned but after my first shower I noticed condensation under the glass, something that had never happened before. I advised Repairs by Post and they agreed to examine it. They then advised me that the watch required a vintage service at 3 times the cost of their original repair! Needless to say I requested they return the watch and refund the original payment. They did the former and refused the latter.
14 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Wayham, Thank you for your 1-star review, which allows others to see what and where our experience went wrong.
We are sorry your expectations for a completely free repair under guarantee were not to your liking.
Your watch arrived back under guarantee with the original battery still fully powered.
As we explained, Your 33-year old movement had issues outside the battery maintenance service we initially provided and was not covered under your guarantee and required an upgrade to a full service. We offered the upgraded estimate, but unfortunately, it was refused as you never accepted your watch required further work.
We hope to see your watch soon so we can complete a repair as required.
Avoid this company.Rip off !!!.
Avoid this company.Rip off !!!.
Recently sent a watch to be quoted on a repair. I received a price over £250.
I was told it needed the glass replacing, a full service to keep the warranty in place. Also the mechanism was not working.
When I said I just wanted to repair doing, not interested in the warranty, and there was nothing wrong with the mechanism.
It was sent back.
Jokers.
After reading the reply from the company I'm baffled.
Please show the pictures.
All that was needed was the piece of brass replacing. I did not want the glass repairing, nor, a service.
The watch was working fine before the brass bit fell off.
When I explained this you sent the watch back.
Your company is a joke.
8 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Edward, Thank you for your 1-star review, which allows others to see what and where our experience went wrong.
We can only estimate the work required using the manufacturer's parts and offer a new guarantee. We do not offer any other manufacturer warranty, only Repairs by Post guarntee.
"Evening, I want the watch repaired. I didn't think it would cost as much.All I want doing is the brass bit fitting. It was working perfectly before this broke offI'm not bothered about it keeping the warranty with CWC.Regards, Mr Harbone Sent from my Galaxy"
Ideally, we would like to show the photographs of the realistic terrible condition of your watch's arrival and how your watch "did not need" the work offers that differs from your perspective considerably or teh damaged and chipped glass.
We hope to see your watch soon so we can complete a repair as required.
They managed to damage the back of my watch. But
I needed a new battery and service for my Baume et Mercier watch. We discussed by email the likely costs and I posted my watch to them. They came back with a quote that was far more than i wanted to pay. I paid the £20 cancellation fee (which is quite reasonable) and the watch was returned by insured special delivery. All good so far. However, on insepecting the returned watch I see that they have managed to damaged the back cover, bending up a corner of it and not sealing it properly when they re assembled the watch. I am really not impressed. I compared photos of the watch before sending and after it was reurned and the damage is clearly visible. It actially looks like someone has tried to pry the back of the watch off instead of unscrewing it. The fact that one side of the watch is no longer flush with the base suggests that they may have crossed the threads screwing the cover back on. Terrible service!
Further to the response by repairs by post. The watch was undamaged when it was posted to them . I took photos of the watch with the job sheet as background which clearly show the watch as being undamaged when posted to the company. When the watch was returned it was damaged. This means the damaged occured between posting the watch to Repairs By Post and receiving it back. In my opinion the most likely explanation is that someone at RBP messed up trying to open the watch and then tried to cover their tracks.
Update...
A few days later someone phoned me up and we had a very sensible disucssion about the problem and she asked me to return the watch to be inspected. This I have done and I am appreciative that they made the effort to call me and sort it out. Based on this I have upped the starts from 1 to 3 and I will be adding another star assuming the conclusion is satisfactory to me.
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
HI Jasper
We discussed these via our customer service portal. We are sorry you deem it nececcery to leave a 1-star review for something we have not done. We have strongest checks in place to ensure that a condition of a timepiece is assessed as son as it arrives in and we had noted this on arrival.
As per our communication yesterday.
Thanks for coming back to us, We understand your concern, but his is not something that we do or have done as professional watch repairers. We noted the condition of your case back on arrival and your incoming assessment notes state it was damaged in the way you have stated and our photographs show the damage already present.
Where have you taken your watch previously, for someone to damage the case?
We can only work with the a watch in the condition it is provided.
A difficult repair was completed in a…
A difficult repair was completed in a good time frame at an excellent price which my normal watch repairers could not do.
Was initially dubious of using an online company but cannot recommend them enough
28 de janeiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your watch repair to us, which you have recently experienced.
We look forward to your next repair.
I was impressed by RBP service
I was impressed by RBP service. The initial attempt to repair my watch was not sucessful. I accept that sometimes bussinesses have problems, but the real test is how these problems are delt with. RBP willingly worked on the watch again - without further cost to me - and now the watch is working fine. Five star customer service - thanks you.
6 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your Emporio Armani watch repair to us, which you have recently experienced. And thank yuo for explaining how we handle guarantee claims.
We look forward to your next repair.
Excellent watch repair service Jonathan…
Excellent watch repair service Jonathan would always return emails quickly when asking progress of my repair on my farthers vintage garrard watch was returned serviced repaired and in good working order supplied a nice leather strap which Jonathan suggested which really compliments the watch very pleased with the the repair by post company
Thanks Jonathan
17 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Cannon Burley, Thank you for your 5-Star review of our online watch repair service and for sending your Garrard watch repair to us, which you have recently experienced. We do try and understand whats needed with watches and to hear the outrcoime is awesome.
We look forward to your next repair.
Great communication and service
Great communication and service. A very old watch which was refurbished to a high standard and works like new. Would highly recommend.
13 de fevereiro de 2023
Avaliação não solicitada
Resposta da Repairs By Post (Watch Repairs)
Thank you for your 5-Star review of our online watch repair service and for sending your vintage watch repair to us, which you have recently experienced.
We look forward to your next repair.
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