RepairTech Ltd Avaliações 248

I brought a Samsung oled monitor from curry’s last year as a treat to my self. The monitor malfunctioned and no longer displayed the tv but I only could only hear sounds. I called curry’s and they said they didn’t even have my tv on their system. After phoning Samsung they put me through to this repair company who’s works for them. From start to finish the customer service has been amazing. I have had all my emails, questions and concerns answered in less than 24 hours, given the fact it’s been over the Easter period aswell.

I have never had to go through warranty to get something fixed and this experience will leave a lasting - positive impression for me as I am a tech nerd.

My Oled monitor is special to me and the level of professionalism from every staff member who dealt with me needs to be studied, replicated and rewarded.

Thank you Tamzin, the customer service advisor who dealt with me and Thankyou tech team.

David
Birmingham, UK

The staff here are amazing. I had to send my monitor in to GXO for repair after I found a defect and reported it to Samsung.

Samsung were atrocious: delayed communication, uninformed customer service representatives, and a very difficult process to escalate to executive relations which ended up being a waste of time.

I mention this to make it clear how great the team at GXO were in contrast. The first repair they did was fast and completed perfectly. When the monitor was unfortunately damaged in transit back to me, GXO were extremely helpful in helping me send it back.

Tamzin in particular - one of their representatives - was absolutely incredible. She took the lead on my case and tried her absolute best to deal with Samsung's awful service on my behalf, on top of going out of her way to ensure my repeat repair was completed as quickly and packaged as securely as possible. It arrived today without a fault.

Tamzin strikes me as someone who's incredibly talented at her job, and at navigating a system with many little quirks and challenges extremely deftly. Couldn't possibly recommend her more strongly. Thank you again.

I’ve seen a tremendous amount of bad reviews but mine and my father’s experience has been nothing but excellent.
Our poor experience was direct with Samsung as I have a monitor worth £1500 that the button broke after a couple of uses.
Tamzin has been nothing but helpful, she helped us with Samsung and pushed for a manufactures repair as it’s no fault of our own.
We have been updated every step of the way!

Tamzin has gone way above and beyond for us and we can’t thank her enough!

Exceptional Services, Had an ongoing issue with DPD regarding the loss of my product which I had sent to RepairTech for an RMA.

Karen Expertly dealt with any problems from DPD and kept getting on to them to ensure that this was dealt with as soon as possible.

100% Satisfied with my Experience.

Karen is the best :)

They charged me $150 for a new iPhone12 mini battery. I urgently needed the battery so
paid. I later found out it was $65 more than what’s charged at IT Fox at the Base. They were fast and friendly but the price was a ripoff!

They couldn't organise collection of my PC & no explanation why. Useless

They are disgustingly rude and unprofessional in every way.
They charge ridiculous amounts for doing nothing but giving you a hard time. The time scale is far from correct and the people that take the calls never know anything.

Without a doubt the easiest and most reassuring experience I’ve ever had when dealing with a repair or any fault. Lots of communication, super helpful if ever I had a question. Did great to get my product working again! Shout out to Josh for great customer service.

By far the easiest company I have ever dealt with. They are extremely attentive when it comes to their job. They were always keeping in touch with me regarding the process of repairing my monitor. Unfortunately my monitor was beyond repair. The retailler I bought the monitor from was being difficult and wouldn't replace. I told Karen at Repair Tech and within a working hour I was told she had contacted the manufacturer and I have a replacement on the way, no hassle, no stress.

I just wanted to give a big thank you to Karen in customer service, she made this experience as pleasant as it could be, she deserves a pay rise!

Sent off my laptop for repair through the official Asus repair process. It went to GXO. After 3 months and £500 the laptop was returned, the physical repair was incomplete and it failed to boot. The laptop is unusable, in worse condition than when it was sent off. Customer service was poor throughout.

I sent my MSI laptop in for warranty repair through GXO, who have been contracted to handle warranty repairs on MSI’s behalf. The issue was some weird firmware bug that throttled the CPU to 1.7GHz. Thankfully, that seems to be sorted now (fingers crossed). I spoke to someone named Karen over the phone, she was friendly, helpful, and made the process feel a bit more 'human'. Turnaround time was exactly one week from the day I shipped it to the day it came back, which is pretty good especially when they say it can take 2-3 weeks. My expectations were very low going in, but they were definitely exceeded this time. I also have to add that they fully cleaned my fingerprint magnet of a laptop and it's not looked this clean since it left the factory!

34 inch monitor with curved screen coming de-bonded from case. Agreed to a warranty fix. On return the monitor case had not actually been clipped back together in multiple areas. The new screen fitted is faulty and has lines/ flickering. There is no way this repair was tested or inspected based on condition I received it back in. Now left waiting for a call back so that they can have another go. Based on the shoddy repair so far I’m not that keen to send it back but have no choice now.

Avoid GXO/Samsung Repairtech Warwick repair centre if at all possible.

I was very pleased with the end result of my repair request. In short my laptop developed a power fault which was resolved initially, but unfortunately it suffered cosmetic damage due to mishandling by the courier. Usually I would have been charged for this outside of the warranty, but GXO kindly investigated this on behalf of MSI and found the courier at fault.

After discovering they were liable, another return was generated and my laptop was fully repaired at no extra charge. My case was handed mainly by Karen (and also Kamil) who did everything within their power to resolve the issue. This included rearranging the initial collection when the courier did not seem to make the best effort to check someone was home (which they were).

Overall I cannot recommend the service provided by GXO highly enough. They kept me in the loop every step of the way and were always extremely courteous and helpful when dealing with over both e-mail and the phone. Thanks again for your help in resolving this, it really is much appreciated.

Three years ago we had an intermittent smell of gas from our Rangemaster range cooker. An engineer came out From Repairtech, organised by Rangemaster, a delightful man. He pulled out the cooker and tested connections behind and took off the hob and tested those connections. He could find nothing and left. I didn't blame him as the smell was intermittent. I had a service for the oven a couple of months ago as it was getting slower to heat up, and it was the same man. He replaced the door seal but I don't think he did anything else. He commented that the flames on the hob were looking a bit yellow and told me that if they went totally yellow I would need to buy a new cooker. And charged £250. I really wanted to get to the bottom of the smell of gas which had not gone away. I had read on the internet that it was probably the hose from the cooker to the gas supply. I did not want to have Repairtech back as I didn't think the engineer was that competant. I found an independent engineer who came this week. He pulled out the cooker and immediately noticed that the connection hose from the cooker to the gas supply was upside down. Something the Repairtech man had failed to notice. He replaced it. Everything else appeared to be OK but when he checked the hob, he found that it had not been screwed back properly and the burners were standing proud of the top. He thought this could be the cause of the yellowish flames. (I would not ever have noticed if the Repairtech man had not pointed it out) He tested throughly. He spent three hours making sure that the flames were definitely blue. He also tightened up the door to the cooker. So the Repairtec engineer had failed to spot the hose was upside down, should have known that the hose could have minute perforations and changed it. And he failed to tighten the door when doing the "service". And he had left the hob not having screwed it down properly 3 years ago. So I have paid Repairtec around £400 for a door seal and nothing else. It is now working fine, the tightening of the door has made the oven heat quicker and there is no smell of gas.

Made me go through RMA process, despite the product not being valid for warranty. The information I sent them should have made this clear before the item was given to them. I was charged £18 for a box to send the item to them in, the item was then returned to me having been "repaired" according to their emails, and I got sent back the monitor in an identical state. When I asked them why this was the case, only then did they tell me that the failure was not bad enough for a warranty replacement. Basically wasted my time and money to get another order through their system.

flawless service, was kept updated each step of the way, collection and delivery were organised for me, all I had to do was box the item.

A huge thank you to Samantha in Customer Services who sorted my replacement grill door very quickly. I'd been sent the wrong door twice by another company as I was upcycling my old Rangemaster and she sorted my correct grill door straight away, phoning me back within hours of my query. Thank you so much x

I had a replacement Philips monitor delivered under warranty and when it arrived it had no screws to attach the monitor to the stand!! Rachel in customer support advised that I should have kept the screws from the faulty monitor before returning it! Nobody ever informed me of this. I now have a monitor that I cannot use and have to wait for them to receive the faulty monitor so that they can take the screws out and send them to me. Absolutely absurd, and they are telling me that its my fault as screws are classed as "accessories" as if I should know. Please don't buy a Philips monitor the aftercare is appalling.

We had a problem with our Aga not powering on. We contacted Aga who put us on to Repairtech their preferred repairer. We were quickly put through to Repairtech who said they fix 95% of faults on first visit. The engineer looks at the fault and puts the parts he thinks he will need on the van plus other parts which may be needed. All sounded great, someone will contact you in 1-2 days to arrange the engineer.

3 days later no contact from Repairtech, finally got an appointment arranged for the following Wednesday having contacted them myself. Was told he would arrive between 3 and 5 after I rang them for an eta. The guy turned up said he had never worked on an Aga before, asked what the fault was and said he had no parts with him. He said his normally visits are for washing machines. He didn’t fix the fault he just made a note of the model. So we waited in all day for someone from Repairtech to arrive who had never worked on an Aga before.

I rang Repairtech the next day to be told someone will contact me re the repair. 2 hours later no phone call so I asked to speak to the manager, he was in a meeting and never called back. I wouldn’t use the company ever again, promise the earth and deliver nothing. Total cowboys. Charge a fortune and send out washing machine repairers to fix an Aga. I knew more about the Aga than he did.

I recently sent my MSI monitor in to be fixed by the repair team at repair tech and they were there to help throughout the entire process. Karen & Gill both went above and beyond when MSIs contracted delivery driver failed to collect my monitor, even though it was not their responsibility. The monitor was assessed 1 day after arriving and unfortunately couldn't be fixed and I couldn't seem to put in a request to have it replaced. I let Karen know this and she then went out of her way to do this for me and a replacement is now due to arrive in a weeks time :)

I was kept up to date throughout the whole process with regular emails and both Karen & Gill were incredibly nice to talk to.

Thank you both for all of your help I appreciate it so much. :)