REPAY Avaliações 

Don't ever trust this company if you're a particular who has been advised to use them as intermediary payment processor to transfer your funds to your credit card company. They will withhold your money for days and can even get you into trouble. Do not trust their service even if your main financial institution suggest them as valid means of payment. Just pay directly from your own bank or physically show up to your credit card branch or union and pay cash directly, there is nothing faster than that. I swear this company will withhold your money for days and will not pay your creditor in a timely manner as they so advertise. AVOID AT ALL COSTS!

My experience working with REPAY has been extremely frustrating. I manage a high volume of recipients, and we experienced significant inconsistencies with payment processing, including recipients who never received payments that had been issued for weeks (now going on months). The lack of transparency and difficulty resolving these issues created an enormous administrative burden and made the overall process extremely challenging to manage. Now, I began handling certain payments manually rather than continuing to rely on REPAY. Based on my experience, the service has been unreliable and exceptionally difficult to work with.

My experience with REPAY has been marked by a troubling lack of responsiveness, insufficient follow-up, and a communication process that creates unnecessary confusion for the customer. In matters involving payments and banking information, timeliness, clarity, and accessibility are essential. Unfortunately, those standards were not met.

There appears to be a recurring delay in outreach, and when communication does occur, it is often limited, fragmented, or lacking in continuity. This forces the customer to piece together important information without the benefit of a consistent point of contact. Even more concerning is the difficulty in reaching a live representative capable of providing direct answers or meaningful resolution. When a company handles sensitive financial matters, the inability to promptly connect with a knowledgeable representative is not merely inconvenient, it undermines confidence in the process.

Overall, the experience has been unnecessarily frustrating and administratively burdensome. REPAY would benefit from improving its customer communication protocols, response times, and representative accessibility so that clients are not left navigating avoidable uncertainty in matters that require precision and professionalism.

Horrible customer service , horrible service
Trying to resolve my issue with them last 2 days but no result , each saying different story but nobody do anything

The very worst customer service. Choose any other processor.