We held off switching for longer than…
We held off switching for longer than we should have because migrations are never fun. Our old setup had too many limitations though. Customisation was clunky, getting developer help for every small tweak got old fast and we never really felt like we owned our own flows.
Most of that is sorted with ReplyCX. Building and editing flows is something our team can do without looping in a dev each time, which adds up more than you’d think. Having chat, email and SMS in one place also cur down a lot of back and forth we were managing across different tools.
The 24/7 lead capture has been useful for our clients specifically. Senior living communities don’t always have someone available to respond straight away so having an AI handle that first touchpoint properly has made a difference. Not perfect but the best fit we’ve found for what we do.