I had issues with customer service initially and they followed up and took my concerns seriously. On my return visit it was evident that it was not just lip service but action had been taken to improv... Ver mais
A empresa respondeu
Shop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076 Epping, VIC, AU
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I had issues with customer service initially and they followed up and took my concerns seriously. On my return visit it was evident that it was not just lip service but action had been taken to improv... Ver mais
A empresa respondeu
I have been to many results laser clinics around Melbourne and Jaz from Pacific Epping is by far the best laser technician. She is highly professional, thorough, has excellent customer service and is... Ver mais
A empresa respondeu
I am a returning customer doing maintenance now spread out. Friendly staff with great advice. Also i was late due to traffic accident, they moved my appointment to a later time same night, istead of... Ver mais
A empresa respondeu
Your new staff don't look like they want to be there, presentation is poor, no make up, dirty uniforms, never introduce themselves or have any kind of customer service. Such a shame to have lost your... Ver mais
A empresa respondeu
Escrito pela empresa
Shop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076, Epping, VIC, Austrália
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am not happy and disappointed to my last time appointment.
I recently had a distressing experience at Results Laser Clinic Epping that I feel compelled to share.
The girl was not did properly my laser at Epping Clinic.I had an appointment for half legs , Brazilian, underarms and Chin.She supposed to be take 30 minutes to get the job done, but she finished it between 8-9 minutes
.I called to the head office and was told them. They said that you have to wait for a week , if your hair will not fall down, call us after a week.I called them again after a week and explained them hair are not falling down yet. I had another treatment scheduled 21st November.
I went there yesterday and the girls said , not you don’t have any miss spots, looks ok , even they did not check it properly.When I said to them , I had 2 sessions before , after that my hair was startled falling down after a week, then they asking me after how long you had a last session, I said I don’t remember, I think I had my first session after 30 days and second was after 60 days, then they said that you not taking sessions consistently that why this time hair is not falling down, when I just left the clinic and checked when was my last appointment then I realised that my past 2 sessions were also after 60 days .Again yesterday I called to the head office and was told them, they were saying something different, seems like they were making excuses, they did not accept their mistake.
As a loyal customer who has been to this clinic multiple times, this experience was disheartening. I expected better treatment.Unfortunately I still have got another 9 sessions with them and feeling , I am wasting my money.
There are more good options than this:(

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping
The therapist was very professional but warm and friendly at the same time. Had a beautiful experience receiving the therapy

Resposta da Results Laser Clinic - Epping
I had a really good experience with Havva. She is very thorough and made me feel very comfortable. From now on I will be booking with her!

Resposta da Results Laser Clinic - Epping
The ladies here are so lovely and understanding. They make me feel so comfortable. It's always sparkling clean.

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping
Good staff outstanding customer service good job girls thanks

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping
I have a positive amazing experience.they explained the process very well and the staff is very polite and accomodating.Thank you very much.

Resposta da Results Laser Clinic - Epping
im not happy of results because after 11 sessions still the hair didn't remove and grow up again

Resposta da Results Laser Clinic - Epping
Usually when I go to Epping I feel like the staff listen to what I say when I ask for something specific to be done in my laser appointment. I didn’t feel comfortable nor did I like the lady that I had for my last appointment, every time I would ask a question or tell her to redo something she would make it seem like such a task and say that she has already done it. I prefer to not have her for my next or future appointments.

Resposta da Results Laser Clinic - Epping
Very happy with the results so far and the staff are so wonderful

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping

Resposta da Results Laser Clinic - Epping
I showed up to my appointment after leaving work early to be on time.
When I got there she told me I was not in the system! I had a VOICEMAIL and a SMS confirming my appointment!!!!
Unbelievable I waisted my time and lost 30min wage 😡😡. There was no one there and there was 2 of them standing around. They wouldn’t do it for me as I was not on the system!!!!

Resposta da Results Laser Clinic - Epping
Good results ,easy to book an appointment ,good customer service

Resposta da Results Laser Clinic - Epping
The first session I got rid of hairs.You are so quick and professional.

Resposta da Results Laser Clinic - Epping
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