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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Have been using this app for a few months now. They have such a different range of workouts which are also different lengths. There are so many to choose from. I haven't tried any of the recipes yet b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Using RWL through my pregnancy has been a game changer. If I'm tired I can pick a short workout. If I'm energetic I can pick a more intermediate one. There's a plan for me to follow or... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love everything RWL stands for enabling me to become the fittest and strongest version of myself in the comfort of my own home along with other RWL members who provide such great support and friends... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

RWL is so much more than a fitness platform. What I like most is that the app feels motivating rather than restrictive. There’s plenty of guidance, good workout programs and useful progress tracking... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de fitness e nutrição
  2. também em
  3. Programa de condicionamento físico

Escrito pela empresa

RWL is the world’s most comprehensive online fitness and nutrition platform for women. Founded in 2013 by Lucy Mecklenburgh and Cecilia Harris, RWL focuses on more than just getting fit and healthy. We encourage a supportive community spirit with women inspiring women, discussing their experiences and growing together. We will make you fall in love with getting fit and healthy, all from the comfort of your bedroom. With expert-led workouts, specially created for women, we have everything you need for real results that actually last. All you need is your phone, tablet or computer and a bit of space around you, and you’re ready to go! With workouts from 5 to 50 minutes, you’ll never skip a workout again! No matter what your fitness level, RWL has something for everyone, from complete beginners to advanced fitness enthusiasts, with a range of different plans and diets to suit your lifestyle and needs. 1000+ workout, weekly live classes, structured programmes, 600+ delicious recipes, various diet styles and guided mindset courses... what more would you need? The RWL community of #RwLfitties continues to grow every day and has helped hundreds of thousands of women to a healthier lifestyle.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

613 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(613)

65 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I LOVE this app

I LOVE this app, there’s so many workouts to choose from, live zoom workouts included! There are simple workouts to much harder ones, all levels of fitness are covered.
Also included are 100’s of amazing recipes and diet plans. Can’t recommend the app enough with the amazing community and excellent customer service. Any time I’ve had any issues over the years customer service sort them asap!

2 de maio de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you Ciara - we love being able to support you on your journey and hope we continue to support you on your journey in the future!

Avaliado com 5 de um total de 5 estrelas

A lifeline in my pocket 💜

This community is a lifeline in your pocket… it’s more than just a fitness app!
There are 100s of recipes, workouts, podcasts and meditation videos for you to learn from. The community is so supportive and responsive… it is a celebration of success 💜 someone is always there to cheer you on or offer support.

This app has seen me through some pretty big changes, Covid, a wedding, pregnancy and now into motherhood. 4 challenging but wonderful years!

The trainers are all so knowledge and friendly. The programmes are suited for all levels… moves can be adapted!
The app is affordable and I wouldn’t be without it! There is always something new 💜

1 de maio de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

We have loved helping support you through all these massive milestones in your life Kerry! Thank you so much for your positive feedback and for being a part of our Community!

Avaliado com 5 de um total de 5 estrelas

This app has changed my life

This app has changed my life. It has helped me to implement healthy lifestyle changes that are sustainable. I’m in the best shape I’ve ever been in, have increased confidence in the kitchen, have a wealth of mindset tools to help with my anxiety and a fantastic community behind me where I have made life long friends. The app is everything you could need to live life to the fullest and healthiest without giving up the things you love. It’s a lifestyle not a fad or quick fix. The workouts are varied both in terms of ability, style and duration; there really is something for everyone.

1 de maio de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you for this amazing feedback Joanne - to hear this has changed your life is the best news for us. Thank you for being a part of our Community and we can't wait to continue helping you thrive in all areas of your life.

Avaliado com 5 de um total de 5 estrelas

More then a fitness app

I have used RWL since lock down, to start with I used it just to get moving but it's not just a fitness app, I have learnt so much over the past 4 years, there's many different types of programmes to suit each individual including meditation, the app has a community page and it also has a fab nutrition section. It really is one big family and it's so much fun, I'd never be without it now. It's helped with my mental health, loss weight and become stronger.

30 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

We love having you as part of the RWL family Gemma! It's amazing to hear you make use of all our amazing features - we hope to continue helping you on your wellness journey!

Avaliado com 5 de um total de 5 estrelas

RWL Review

I’ve been a member for 4 years now, I have arthritis and I’m made to feel like I can do any workout as there’s loads of modifications. There are workouts to suit every mood and the community part of the app is full of people supporting each other, absolutely love it, a well deserved 5 stars

30 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

You can do anything with our support Melissa - thank you for letting us help you achieve your goals! We can't wait to offer you even more workouts in the future - thank you for being a part of our Community!

Avaliado com 5 de um total de 5 estrelas

RWL have provided me with home workouts…

RWL have provided me with home workouts for the past 3 years and I am so grateful that I found them in lockdown.
Having young children and being able to go to the gym is hard!
The trainers are so supportive. The support team and the team behind the app are always there to help in anyway they can. Thank you so so much!

29 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you so much for your feedback Elaine and we are so glad you found us!

Avaliado com 5 de um total de 5 estrelas

Fallen in love with exercise

I cannot recommend enough! When I left school I stopped exercise for a long time, until I found RWL. I have been a member for over 8 years and counting and have fallen in love with exercise/keeping healthy. Workouts, recipes and mindset section are all being constantly updated, so is never boring or the same. There is genuinely something for everyone!

28 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thats amazing Natalie! We love hearing that you have now fallen in love with fitness because of us - thank you for believing in us and being a part of our Community!

Avaliado com 5 de um total de 5 estrelas

RWL Menopause Support

The menopause support group is an excellent resource on the RWL app. I’ve lost weight, have more energy, the aches and pains are reducing and the brain fog is going! A massive thank you to Helen the midlife coach for all your support

28 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

WOW! We love that RWL has helped you with so much with our menopause support. We will be sure to pass your feedback onto coach Helen for helping you on your journey - we hope to continue to help you on your wellness journey!

Avaliado com 5 de um total de 5 estrelas

More than just a fitness app ⭐️

I've been a member for the past 8 years and have never looked back. I use the app pretty much every day as it includes so many different features e.g. sleep stories, meditations, meal guides, recipes, mindset courses etc. It is so much more than just a fitness app, it looks at entire wellbeing. The community is incredible and the trainers and team at RWL are so supportive.

28 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you for your feedback Rebecca - it's great to hear you have loved every part of the platform including our nutrition and mindset features - we're so happy to have helped you on your wellness journey!

Avaliado com 5 de um total de 5 estrelas

Second to none. This app is life changing

The variety of content on this app is what has kept me a member for over 8 years.
An ever expanding workout bank, delicious and nutritious meals and help and support with mindset and mental health. I would recommend this app to anyone looking to become a fitter and healthier version of themselves. There’s no gimmicks or unkept promises, just the help and support you need to become better. A+

23 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

We love hearing that we have changed your life! What amazing feedback, thank you so much!
We love having you a part of the RWL Community!

Avaliado com 5 de um total de 5 estrelas

Amazing fitness app

I have been a member with RWL since July 2019 and it was honestly the best click I ever made! I did a 14 day trial and have never looked back. My fitness has improved so much but the app is so much more than that! I have been on a retreat and made friends for life throught the fantastic community. The recipes are amazing too, a huge hit in my house!

22 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

WOW Thank you for sticking with us for so many years Caroline - we have loved having you a part of the Community!

Avaliado com 5 de um total de 5 estrelas

This app has changed my life - 2 stone down

This app has changed my life. The trainers are always on hand inside the community to answer any questions or help you navigate the app. There is a lot of content inside the app so whilst I see some people find this confusing, it’s certainly not something to complain about - it being full of content & huge value for money. The customer service team have always replied in good time (sometimes goes to my junk so worth checking there), when I’ve needed them. Outstanding app, service & I’m 2 stone down so far!

22 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

What an amazing achievement Casey! Thank you so much for this feedback - we are so glad to hear you love that fact we have so much content that has helped you achieve your goal! Keep smashing it!

Avaliado com 5 de um total de 5 estrelas

Fantastic and supportive team

Fantastic and supportive team!

I have recently attended the RWL Retreat and cannot praise the team behind RWL enough for being so supportive and knowledgeable! The retreat is a perfect capture of what's available on the app (workouts designed for all fitness types led by fabulous PTs, incredible recipes which work within a healthy lifestyle, and a real focus on mental health that is rarely seen in these types of apps!)

19 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you so much for your feedback Andrea! We're so happy to hear the retreat was such a positive experience for you and loved hosting you - we hope to see you again!

Avaliado com 5 de um total de 5 estrelas

App & Retreat were FANTASTIC!

Fantastic app with great workouts and recipes. Just back from the retreat and was AMAZING!! Cannot recommend it enough.

19 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

We're so pleased you enjoyed your time at the RWL Retreat Kallima! Hopefully we will see you again in the near future!

Avaliado com 1 de um total de 5 estrelas

If I could give 0 stars I would

If I could give 0 stars I would. Shocking app. Had trouble signing up, the offer I wanted wasn’t available on the app, this then resolved some how, then when I went to put my card details in it wouldnt take them, somehow I still have access and it says in trial but no cards are linked, it’s not via Apple as this shows no subscriptions. Now sick and tired of trying to get somewhere with customer support I have decided to not bother and find a better app if this is the bother I’m having just trying to sign up. But guess what, no cancellation button. Says I have to use the desktop site so when I click this in Google it always takes me to the app version but on safari. So no option to cancel. I have tried numerous different web browsers. I’ve tried my laptop and this just brings up a blank white screen which is extremely useful. So what is an iPhone user supposed to do if they want to cancel. I’ve emailed support again to get them to cancel it. I mean they have no card details so I can’t even get charged but I don’t trust this company one bit and I just want it cancelled and forget I ever tried to sign up

10 de abril de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Hi Donna - I am so sorry to hear you had problems signing up. I would love to get this investigated further for you and resolve this as soon as possible.
Could you please email myself at lauren@rwl.fitness so we can ensure no payments are taken.

Avaliado com 1 de um total de 5 estrelas

Poor customer service.

Poor customer service.
Having been diagnosed with a health condition I was unfortunately unable to continue with the subscription. I realised on auto renewal date I needed to cancel but noticed the payment had already gone. I contacted RWL advising of my situation and asked for a refund and was advised I could not cancel due to the terms and conditions. I understand the T&C but as I contacted the team on my auto renewal date I thought they be able to assist. RWL is just an example of a money grabbing business with no thought for good customer service.

31 de março de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Hi Charlotte - I am so sorry to hear this - can you please contact myself at lauren@rwl.fitness and I can investigate this further

Avaliado com 5 de um total de 5 estrelas

Menopause recipes and fitness support & advice…

Joined for the recipes and fitness and found a great community tailored Peri & Menopausal phase of life.
Really great direct message of personal support, advice.
Wish I had known about this 10 years ago. Members encouragement keeps me going.

25 de março de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you for your review & so happy to hear our menopause programme has helped you!

Avaliado com 5 de um total de 5 estrelas

I’ve been a member of RWL for over 6…

I’ve been a member of RWL for over 6 years now and only have positive words to say!
On top of the amount of content and the variety of workouts and recipes available the amount of support and guidance offered from the coaches from live workouts to being about to speak to them in the community is something that has kept me a part of the RWL community for this long!

25 de março de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Thank you for your review! We are so happy to have helped you on your journey for over 6 years - here's to many more years of health and happiness!

Avaliado com 1 de um total de 5 estrelas

Terrible service i have paid 3 times…

Terrible service i have paid 3 times and haven’t had a refund I am trying to cancel my subscription but it’s not giving me the option the app is awful to use !

15 de março de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Hi Julie - I can see we had replied to your emails on 13/03/2024 & 14/04/2024 and 15/03/2024 regarding your quires and have now resolved this for you - apologies if you have missed these messages.

We can see you had signed up 3 times under 2 different email address's which we have now cancelled and refunded these payments for you.

Avaliado com 1 de um total de 5 estrelas

Money grabbers

****Update: I’ve had several replies from RWL regarding this matter. However, when I respond to them, I never get a response back and then they contact me again asking the same questions. Just going round in circles. Either their ticketing/contact system is not fit for purpose or their customer service is more shocking than I originally thought. Either way, still nothing meaningful done to return my money ***

I have been a member on & off with RWL for a few years. Today I went onto their website to see if they had any special offers on and accidentally ended up paying £129.99 for a yearly subscription (it seems my card details were still linked to my inactive account). I emailed them within 5 minutes to explain what had happened and ask for a refund and have just received an email from them refusing this and telling me what’s stated in their terms and conditions, and letting me know that as I’d signed up to their yearly subscription (which I didn’t want) I was entitled to a fitness bundle worth £40! Surely consumer rights there should be a 14 day cooling off period. RWL used to be such a good platform but now I have to agree with other users that they only care about taking your money.

13 de março de 2024
Avaliação não solicitada
logotipo da RWL

Resposta da RWL

Hello!
Can you please contact myself via email - lauren@rwl.fitness and I can review your query

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