Retro8bitshop Avaliações 

Resposta da Retro8bitshop

24 de dez. de 2025

Hello,

We’re very sorry to hear about your experience and that it has caused frustration.

Please note that we are a marketplace platform with multiple independent sellers. Often it is not possible to combine orders as they may come from different sellers, so we’re glad that in your case it was possible to send everything in one package.

We are not a professional Amazon or eBay-style webshop; we do this as retro enthusiasts alongside our regular activities. As such, refunds can sometimes take longer, especially during busy periods when people are on holiday.

Currently, we have no outstanding refunds, and we could not find any messages from you in our helpdesk. Could you please let us know which order this concerns? We are, of course, happy to assist and your feedback surprises us.

Thank you for bringing this to our attention.

Best regards

Resposta da Retro8bitshop

17 de nov. de 2025

Dear Osvaldo,

Thank you for reaching out to us. However, we never received an email from you; we only received a PayPal dispute this morning stating that you had not received your product. We would have greatly appreciated it if you had contacted us first so we could assist you. We immediately resolved the dispute for you and accepted your claim, and we hope this has helped you sufficiently and that your issue is now resolved.

In our defense, you ordered a parcel without track and trace, which means we were unable to follow your shipment. We shipped the package properly and have proof of this, but unfortunately it did not arrive to you in Italy from the Netherlands. We advise choosing track and trace for international orders to prevent such issues in the future.

Should you still receive the package, we hope you enjoy it, and we will gladly cover the costs. However, we kindly ask you to remove the 1-star review on Trustpilot, as we have not done anything wrong in this entire order process.

Caro Osvaldo,

Grazie per averci contattato. Tuttavia, non abbiamo mai ricevuto una tua email; questa mattina abbiamo ricevuto solo una disputa PayPal in cui indicavi di non aver ricevuto il prodotto. Avremmo davvero apprezzato se ci avessi contattati prima, così avremmo potuto aiutarti. Abbiamo immediatamente risolto la disputa a tuo favore e accettato la tua richiesta, e speriamo che questo ti sia stato utile e che il problema sia stato risolto.

A nostra difesa, hai ordinato un pacco senza tracciamento, il che significa che non siamo stati in grado di seguire la spedizione. Abbiamo spedito correttamente il pacco e ne abbiamo la prova, ma purtroppo non è arrivato a te in Italia dall’Olanda. Ti consigliamo di scegliere sempre il tracciamento per gli ordini internazionali, per evitare problemi di questo tipo.

Se dovessi comunque ricevere il pacco, speriamo che tu ne sia soddisfatto e ci faremo carico dei costi. Ti chiediamo però gentilmente di rimuovere la recensione di 1 stella su Trustpilot, poiché non abbiamo commesso alcun errore in tutto il processo dell’ordine.