I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to cus... Ver mais
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Veja o que dizem as avaliações
I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even... Ver mais
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Delivery was prompt. Unfortunately one of my controllers had an issue but they replaced it no questions asked. 10/10 will buy again. This is my new retro gaming store.
A empresa respondeu
Games are exactly what was expected and in great working order. The only thing was about the shipping knowing it was during the strike for the price to track would have been the same to use purolator... Ver mais
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Detalhes da empresa
Escrito pela empresa
RetroHead GameStore is a vibrant store specializing in buying and selling used video games, consoles, and accessories. We offer a diverse selection of pre-owned games for various platforms, from classic systems to the latest consoles, all at competitive prices. Our knowledgeable staff provides expert recommendations and ensures every item is thoroughly tested and priced fairly. Whether you're looking to trade in your old games for store credit or find a rare title to complete your collection, RetroHead GameStore is your go-to destination for quality, affordability, and gaming passion. Enjoy the convenience of our elite online experience, with options such as shipping, delivery, and curbside pickup, all from the comfort of your home.
Informações de contato
5822 brookfield ave., L2G 3S4, Niagara Falls, Canadá
- 2895010397
- CustomerSupport@RetroHeadGameStore.com
- retroheadgamestore.com
4,7
Excelente
69 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da RetroHead GameStore
Thank you, Nicholas! Even though there was an address error that was on your end, we went above and beyond to correct it, reship your package, and expedite delivery at no extra cost to you. We’re not sure why you left 4 stars when we did everything possible to ensure a smooth experience, but we hope to earn a full 5 stars next time. We appreciate your business and look forward to serving you again! please make sure to double check your address information when placing an order.
Thank you
Awesome
Thank you so much for the games. They finally arrived, I was worried they got lost or stolen. Will purchase again in the future.
24 de janeiro de 2025
Resposta da RetroHead GameStore
Thank you, Ronda! We're happy to hear your games arrived. There was no reason to worry, as your package was delivered exactly within the expected timeframe. We appreciate your support and look forward to your next order!
The customer service is truly one of…
The customer service is truly one of the best.
1 de fevereiro de 2025
Resposta da RetroHead GameStore
Thank you, Kevin! We truly appreciate your kind words. Providing top-notch customer service is our priority, and we're glad you had a great experience. We look forward to serving you again!
Games are exactly what was expected and…
Games are exactly what was expected and in great working order. The only thing was about the shipping knowing it was during the strike for the price to track would have been the same to use purolator or fedex instead. Everything works great and service was great too.
20 de dezembro de 2024
Resposta da RetroHead GameStore
Hi there,
Thank you for your detailed review and for sharing your experience with us! We're glad to hear the games met your expectations and are working perfectly. We appreciate your feedback about shipping options during the strike and will consider it as we continue to improve our service. Your support means a lot to us, and we're happy you enjoyed the great service overall.
Looking forward to serving you again! 🎮
Retrohead Gamestore Team
The time put into coming out and…
The time put into coming out and bringing me my purchases same night !
13 de dezembro de 2024
Resposta da RetroHead GameStore
Hi there,
Thank you for your thoughtful review! We're so happy we could get your purchases to you the same night. Going the extra mile for our customers is what we’re all about. We hope you enjoy your items, and we look forward to serving you again soon!
Best regards,
Retrohead Gamestore Team
Quick and efficient service!
6 de dezembro de 2024
Resposta da RetroHead GameStore
Hi there,
Thank you for your 5-star review! We're so glad to hear you were happy with our quick and efficient service. Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again soon!
Best regards,
Retrohead Gamestore Team
Fast delivery
Fast delivery, Xbox system in good condition would recommend RetroHead
28 de novembro de 2024
Resposta da RetroHead GameStore
Hi there,
Thank you for taking the time to leave such a positive review! We're glad to hear your Xbox system arrived quickly and in great condition. Your recommendation means the world to us! If you ever need more games or accessories, we're here to help.
Happy gaming! 🎮
Retrohead Gamestore Team
First time purchase…
The ease of shipping made it a good experience. I’m hesitant to purchase physical video games online but I was surprised by the quality and selection provided.
14 de outubro de 2024
Resposta da RetroHead GameStore
thanks Robert. We dont use stock images, all our photos are the actual item you will recieve. i am super happy to hear you are pleased with our service. thank you for taking the time to leave a review!
Great purchase!
Games worked perfectly, price was right and they were super friendly and helpful what more do you need?
8 de setembro de 2024
Resposta da RetroHead GameStore
Thanks D Stroud. Happy to hear you are happy! thanks for leaving a review
Good Price for Good Service
Games shipped immediately hours after I ordered which is surprising, only took 4 days to receive, games are in great quality, and were packaged neatly, no issues with the disc, or case, would recommend,
- From Manitoba
26 de agosto de 2024
Resposta da RetroHead GameStore
Thanks Aidyn For taking the time to leave a review. We Are pleased to hear you are happy with our service!
Thank you
Super quick delivery
Super quick delivery! Game arrived in impeccable shape - even with the cardboard sleeve. Game plays well. Will def be buying again
30 de julho de 2024
Resposta da RetroHead GameStore
Thanks Liz For Taking the time to leave a review. happy to hear you are pleased with our service!
Thank you
Resposta da RetroHead GameStore
hey thank you for taking the time to leave a review. we are very happy to hear you are pleased with our service.
thank you
Great game, great time !
A great delivery at a great time ! I did find the price a little high but it was worth the risk. I love the game, it's fantastic ! I'm looking forward to purchase again at your online store
18 de julho de 2024
Resposta da RetroHead GameStore
Hey thank you for taking the time to leave a review we really appreciate your business!
It got here really fast and in grate…
It got here really fast and in grate condition too
24 de junho de 2024
Resposta da RetroHead GameStore
thank you freddie for taking the time to leave a review. we are very grateful for your business thank you
Fast service, great prices.
The order was received in only a few days to my door, that was impressive.
I would highly recommend you in a heartbeat.
19 de junho de 2024
Resposta da RetroHead GameStore
hey lewis, thanks for taking the time to leave a review. if you email us at customersupport@retroheadgamestore.com we would be more then happy to give u a credit towards your next order. we appreciate your business very much!
Purchased a fender guitar and dongle…
Purchased a fender guitar and dongle for Rockband on Wii … price was really good and communication with them had no issues… unfortunately I never received the guitar I was eventually refunded and I was also given a coupon … took about 10 days to resolve everything … just had some bad luck here with the shipping 😒
30 de abril de 2024
Resposta da RetroHead GameStore
hey Joey,
sorry for the mixup with postal service. i wish we had another guitar in stock for you. :(
Resposta da RetroHead GameStore
thanks for taking the time to leave a review. we are super happy to hear you are pleased with our service! we appreciate your business and cant wait to serve you again!
5 stars!
Responsive, shipped out fast and well packaged. Would definitely buy from them again. Had a great experience.
23 de abril de 2024
Resposta da RetroHead GameStore
thank you cory for taking the time to leave a review, we are very happy to hear you are pleased with our service. we really appreciate ur business and cant wait to serve you again!
Freezing and skipping from a used game!
I was looking for the game I purchased everywhere prices range from $220-$300 + almost 30 shipping. I was happy I found it on here for a really great price free shipping and a discount since it was my first time buying on this website. The game worked great no skipping or freezing. Thank you very much!
2 de abril de 2024
Resposta da RetroHead GameStore
Thank you Maria for taking the time to leave a review. We are happy to hear you are pleased with our service. We take great pride here at RetroHead so we are very pleased to hear this, thank you.
Resposta da RetroHead GameStore
thank you for taking the time to leave a review! we are happy to hear you are pleased with our service!
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