RetroSix Avaliações 

Had a PC Engine LT that hadn't been powered on for the better part of 20+ years so knew it needed a recap. My usual guy had a backlog of stuff to do so would've taken months before I got it back.

Decided to go with Luke as I'd loved watching all his repair vids on social media so took the plunge with his services. Requested a repair and full recap on the website and sent it off for repair. About a week or so later, checked his socials and found out he'd uploaded a repair video for all to see. A few days after watching the video, I got the LT back - all packed well and now 100% working. Great service and the Discord Customer Service idea was brilliant in case you needed an update on your order.

So I purchased a retrosix product from a 3rd party and retrosix STILL assisted me in resolving the issue. The issue was the 3rd party provider sold an incompatible screen.

The replacement product was purchased from Retrosix and works perfectly as suggested.

Very impressed 😊⭐️⭐️⭐️⭐️⭐️
1st time visit to their store and use of their repair / mod service . I had a previously recapped gamegear repaired. I had changed the powerboard for a cheap Chinese one (off eBay) myself which did not work. I learnt my lesson and had it repaired properly by Retrosix . Ended up having new powerboard, screen and sound board . I spent more than I wanted to but I can honestly say it was well worth it. The difference is amazing! All very good quality hardware, having had cheap Chinese stuff fail there is no comparison . Picture quality amazing , sound amazing and improved battery life to boot.
One thing I realised is rather than phoning or emailing apparently you need to use discord to get customer service . I physically went into store so this wasn’t a problem for me but good to know.

The guy wasn't capable of fixing my Atari Lynx to a reasonable standard. Originally, I paid £163 for the repair, but then he wanted another £60 for a "board swap", which I also paid. When it was sent back to me, whilst taking it out of the box, the screw fell out of the back of my Lynx, & when I turned it on, I found the screen misaligned & worn out (I had paid for another screen, but this was worse than the one that was already in it). The guy on Discord claimed the repair had been done by someone else there, & agreed it was "beyond unacceptable". He said to send it back (which was at my expense), but then after a few weeks proceeded to make excuses for not doing the job I paid for, telling me the threads of my shell had broken (which was in their care), trying to palm me off with another misaligned screen, which had lines on it ("The screen is what it is", he said), & wanted me to accept another shell that wasn't in the condition mine was. Overall, they had it for over two months.
He outright told lies; complained on the Discord forum that he had paid for postage three times, which is absolutely not true, as I paid the first time for postage there & back again (evidenced in my confirmation email that I paid for return postage), & the second time for it to be sent there (paid by card at the post office - so again, this is evidenced). There was no third time. He obviously couldn't do the job and offered to "refund the £50", out of the £223 I had paid out. That, apparently, was for the screen that I wouldn't now be needing (my original screen did work too, although with imperfections, hence I wanted another - but not another that also had imperfections and looked misaligned). He also claimed the console I sent in was a "dead console", however this was not true. It just wasn't reading cartridges, flashing "Insert Game" on the screen.
At one point, he said, and I quote, "If we knew the level of importance to exactly the same level detail to your original dead console we would of charged probably £200+".
Except I never wanted nor paid for another shell, & I certainly didn't want a worse shell (smudged & with paint missing on the edge) after he's broke my pristine shell. So that, as well as not wanting a dodgy / misaligned screen is at a "level of importance" that should cost more money than usual, apparently!
However, it was I when replied by pointing out, "I did pay over £200. £163.48 for a recap, screen, power repair kid+ another £60 for the board swap. That was £223.48. Plus extra postage. So in all, the money I paid out was over £200+. And that was paid out so my Lynx could be returned working, with a decent original screen", that he backed out. He'd ran of excuses!
As for the offer of a refund, what about the money for the board that I had paid for too? What about the pristine shell of my Atari Lynx that had broken in his care? Let alone the rest of the money.
I requested the Lynx be returned, & said I would take it up with a Paypal dispute so I could get a refund. I was told he would keep my console (so I can't send it to a decent repair service as they've essentially stolen it) & I have absolutely nothing to show for the £223 (plus extra postage) I spent on the repair. My Atari Lynx that had the shell broken in their care, which he said he is keeping, is of course, my property. He then blocked me from being able to communicate further on the Discord thread he was hosting.
So knowing he had my money and my Atari Lynx, I asked my friend who thankfully was also on the forum to grab screenshots of the entire exchange.

What I have said here is evidenced on 45 screenshots of the entire exchange, & I have raised a dispute with PayPal. I will also be contacting Trading standards. I am also considering taking this to small claims court (using the evidence I’ve provided to Trustpilot and PayPal and also what he’s said and uploaded on the PayPal Dispute too).

Update 1: PayPal investigators looked at all the evidence & I won the PayPal dispute for £163. Retrosix uploaded false evidence; a photo of a Lynx shell that wasn't mine & in worse condition (scratched, marked), yet he claimed it was mine, in what appeared to be an attempt to mislead the PayPal investigators. He put his arguments forward, which were easily pulled apart.
I'm happy to provide Trustpilot with that evidence too, if required.

Update 2: Unsurprisingly, I won also the second PayPal dispute for the extra £60.

Edit: He wants this review removed and flagged it for “Harmful and illegal content” (he's tried twice already). Trustpilot contacted me for evidence to support what I’ve written in order for it to remain up. That, of course, was not a problem hence you’re reading it now.

My advice? AVOID!
But if you do use this place make sure you pay via PayPal.
If you're not happy with shoddy work, be sure to screenshot the exchange.
And take photos of your console before you send.

First-time user but extremely impressed and satisfied. They fixed my GBA quickly and efficiently, total transparency throughout the whole process via Discord. Friendly and they really know what they're doing!

Placed an order that was dispatched asap. Had an issue with 1 of the parts, sent a message on instagram and had a reply on the day and a replacement within the week. Top service!

Purchase all my retro console parts form the guys at retro six, I've now restored several old consoles and improved my old handhelds. delivery's are quick and parts are always top quality.

⭐️⭐️⭐️⭐️⭐️ Brilliant!! 🤩 I ordered some protective cases to put my old Gameboy games in. They look so cool. 😎 I was made to throw away some of my boxes back in the early 90s, it’s so fun to make them complete again.
They zoomed through the post and the packaging looked great as well. Thank you 😊🏎️💨📮

Ordered a game boy advance sp headphone adapter it arrived faster than I was expecting and it works great happy to buy from them again.

Amazing customer service went to them online to have a custom Gameboy dmg shell made and I couldn’t be happier! Amazing quality and they were very helpful and understanding every step of the way can’t recommend enough!

Really quick turnaround, clear communication and great service. Thank you very much!

Superb customer service, very passionate & professional chaps.

really good with my 7 year son who is getting into retro gaming letting him noodle around with some of the consoles.

Edit:- NES working perfectly.

Going the extra mile, time and time again. Customer happiness is their priority. Will always use them despite other peoples opinions.

After receiving some horrible family news a few months before Christmas, I decided to get an old Game Gear modded as a gift. Before this time, I was aware of Retrosix through their socials, but I had never dealt with them directly. Having now visited their store in Milton, and received the now modded Game Gear, I can honestly say that these guys are simply some of the kindest, most genuine people I have ever dealt with as a customer. These guys don't know me or my family. To them, I'm just a customer bringing them another old piece of 90's hardware to fix up. However, to say they looked after me is an understatement. They exceeded on every level - the workmanship, quality of product, timeliness and service. Testament to this was on Christmas day when we got to see someone very dear to us smile again as they opened their new Game Gear. Honestly guys, I can't thank you all enough. You'll be sick of me this year as I'll be bringing quite a few of my own consoles in! All the best 👍

Sent my Game Gear in for repair and the Retrosix team went above and beyond, so happy with their service and I can't recommend them more :)

My order was dispatched quickly. RetroSix also swiftly assisted me in correcting a mistake I'd made with my order. Highly recommended, bookmarked them for future retro console needs. Thanks!

Got my Snes repaired. Great service and kept me informed of how it was going.

My Megadrive game stopped saving and needed a battery changing couldn't do it myself and found Retrosix online. Excellent service so quick and kept informed through the whole process, will definitely use again highly recommend.

Amazing customer service called in with a computer issue, solved for us quickly and cheaply