Revive Memories Avaliações 

168
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even tho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It was magical experience to see all of the characters from the Mad Hatters Tea Party come alive, laughing and joking. My wife made each of these life size characters and she exhibits them on our Ope... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely furious paid a dollar for an AI of my son who passed away it looked nothing like him as far as I know it was a one off payment I didn't sign up to anything they've just taken 30.90 from my... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The actual idea is great and I paid for 10 tokens and enjoyed 4 of them, but I didn’t want a monthly subscription.. simple.. but I received a refund, just a shame that in getting a refund my membersh... Ver mais

Detalhes da empresa

Escrito pela empresa

At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(168)

154 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Mad Hatters Tea Party brought to life

It was magical experience to see all of the characters from the Mad Hatters Tea Party come alive, laughing and joking. My wife made each of these life size characters and she exhibits them on our Open Garden Day in the summer, sitting around the table as in the photo within our Conservatory. I added some sounds of laughter and some screams of delight and everyone is amazed at seeing the video
How you made them all move and clapping their hands using your App without loosing any details of the characters-it's truly remarkable. So thank you

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was wonderful

It was wonderful. My parents coming alive in the picture! But I cannot afford a subscription as I am on a fixed income. I thank you for the memory though.

15 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

When I received my memory

When I received my memory, I felt my heart race. To take a picture and bring it to life was the best thing ever. The look in his eyes and the smile on his face, I could actually feel the hug he gave me. This was the best thing that’s happened to me since his passing. Thank you.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, thank you for sharing something so personal — this is exactly the kind of moment we hoped to create when we built Revive Memories, and it means so much to hear it brought you comfort like this.

Wishing you continued peace as you hold onto this memory.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

This company is cheating so many users

This company is cheating so many users!
Ordered a photo made into a small video clip - that was actually quite poor for $1.
The following week had a subscription fee of $39.99 US taken from my Paypal account.

At no time was I made aware that I was signing up to a subscription.
Have tried to contact them to ask for a refund but still waiting for a reply.
I cannot recommend using this company !

I will be contacting my bank security as well as PayPal.
Never will I give my info for $1 again.
They charged me 3x !!!!
I want it all back!!!

25 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi Daryl, please rest assured all charges will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this fully sorted for you promptly.

I want to make sure this is properly resolved.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

…Scam?

Underhand taking subscription without you being aware , reported and claimed a refund via pay pal , I won't be wasting any more of my time sending them emails

20 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured that if a refund hasn't come through via PayPal already, we're happy to look into this directly. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll check on this for you.

I'm sorry for the frustration around the subscription charge.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

Horrible

Horrible. I signed up for the one dollar tryout and it was garbage work so i immediatly canceled and they are now charging me 39 dollars for nothing. Im disputing

I have reached out several times and thwy wont refund my money. Ita a scam

13 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured your $39 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.

I'm sorry the result wasn't up to standard, and that this charge went through despite cancelling — that shouldn't have happened, and I want to make sure it's put right.

Avaliado com 1 de um total de 5 estrelas

Unauthorised subscription charge made to my account

Ordered a photo made into a small video clip - that was actually quite poor for $1.
The following week had a subscription fee of £30.75 taken from my Paypal account.

At no time was I made aware that I was signing up to a subscription.
Have tried to contact them to ask for a refund but still waiting for a reply.
I cannot recommend using this company !

20 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured your £30.75 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.

I'm sorry you haven't had a response yet, and for the disappointment with the video on top of it all — that's not good enough, and I want to make sure this is properly resolved.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

Wish I'd checked Trustpilot first !

Wish I'd checked Trustpilot first - but I thought I was just paying $1 for an animation sample. A week later the massive subscription charge was taken. The Mary bot refuses to make a refund even though at no point was it stated you're signing up for a subscription.
Scam site deliberately set up to entrap. One for Trading Standards and Paypal to deal with. I won't let this rest.
Update: Following publication of this review I submitted a further request and my money has been refunded.

9 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured your subscription charge will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you.

I want to make sure your case is properly reviewed and resolved this time.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

DON'T USE THEM

i sent a pic. of my mom and dad to do into a video mom was ok but dad was a stranger. i sent them a message that it was no good, at that point they realy should have sent me a $1.00 refuned but they charged $ 39.90 more.
now i am trying to disput the charge on my card
DO YOUR SELF A FAVER AND DON'T EVAN TRY THIS PLACE

6 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi Ray, please rest assured the $39.90 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this sorted for you promptly.


— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

Got conned in after paying for the…

Got conned in after paying for the first picture I thought I was done then was charged 39 dollars on pay pal. I asked for a refund on the day I was charged and was sent their terms and conditions no refund. TERRIBLE CUSTOMER SERVICE!!!!!

After contacting the company once I reviewed them they did make it right

12 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured your $39 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll make sure this is properly looked into for you.

I'm sorry your initial refund request was declined — that shouldn't have been the case, and I want to help put it right.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

I would actually give them zero .

I would actually give them zero .
I paid for the trial photo which was awful, I sent an email telling them so .
Heard nothing back !!!!! Until they had taken £30 out of my PayPal account 🤬.
They will not give me a refund but I have cancelled my apperant subscription, I'm waiting now to see what PayPal are going to do as I have put in a complaint.
DO NOT USE THIS SITE , DAY LIGHT ROBBERY!!!
Update 17.9.26 . I have received a full refund from Emma put back into my PayPal account, which I am thankful for, but it shouldn't of happened in the first place.
Mary was the contact who would not give me a refund so I think Mary should be re trained in customer service. !!!!

9 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured your £30 will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this arranged for you promptly.

I'm sorry you didn't get a response to your first email, and for the trouble with the refund since — that's not good enough, and I want to make sure it's put right now.

— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

Pitty I had to give 1 star

Pitty I had to give 1 star, because revive memories deserve a minus rating. I note from the answers to negative comments (and there are many) that this company always apologise and give a refund, but that shouldn't be the case in the first instance. Like everyone, I was attracted by the low cost of bringing photo images to life, but that is the bait...dangled to get you hooked on a sly subscription. I personally have had to change my bank details twice because of these crooks. Do yourselves a favour...stay away from these crooks, it's not like the service is good anyway.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured we'll get this fully looked into and any charges refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll take care of this promptly.


— Emma
Customer Support Team Lead

Avaliado com 1 de um total de 5 estrelas

1 star review - beware of £1 trial.

This never happens to me and yet it did. I didn’t read the reviews on here first. ⭐ 1-star review — Please be careful with the $1 trial

I signed up for the $1 trial with Revive Memories on 13 August 2026. I was surprised to discover that this also resulted in a subscription being created.

After noticing this, I immediately went into my Revive Memories account and cancelled it. My account now shows “Subscription Status: CANCELLED.”

What concerned me further was the payment information in PayPal. The payment was made to UAB Teide Ventures, rather than the name Revive Memories, and PayPal showed UAB Teide Ventures as a linked business. I had to investigate this myself and manually remove the PayPal connection.

I also received an email from Revive Memories asking me to “Confirm Your Subscription” shortly afterwards.

The $1 trial payment is shown in my account as a “Trial Payment – $1.00.” Although I have now cancelled everything and removed the PayPal connection, I found the whole process confusing and concerning.

My advice to anyone considering the $1 trial: check the subscription status immediately afterwards and check your PayPal account for any linked payment arrangements.

I personally would not recommend signing up without carefully checking exactly what you’re agreeing to.

13 de agosto de 2026
Avaliação não solicitada
logotipo da Revive Memories

Resposta da Revive Memories

Hi there, please rest assured that if any subscription payment beyond the $1 trial was taken, this will be refunded. Kindly email help@revivememories.co with "Trustpilot Refund Request" (or a link to your review), and we'll get this checked and sorted for you.

Thank you for the detailed account — it's genuinely helpful, and I'm glad you were able to cancel the subscription and unlink PayPal in time. I understand the confusion around the billing entity name and the confirmation email, and I'll pass this along to be made clearer.

— Emma
Customer Support Team Lead

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