Reyrr Avaliações 

276
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Från början och hela vägen fram till ett köp får du bästa möjliga bemötande och pris hos Reyrr! Under alla köp jag gjort har jag känt att dom vill ha just mig som kund och dom har varit lyhörda för... Ver mais

Avaliado com 3 de um total de 5 estrelas

Order was delayed by 3 weeks. Hopefully Reyrr will contact their customers first in the future if these kind of delays will happen again 👍 Otherwise football was delivered nicely and well packaged!

Avaliado com 4 de um total de 5 estrelas

T-skjortene er fine, men jeg synes jeg kunne fått beskjed om at det var forsinkelse. Jeg bestilte 6 april, og de ble sendt 23 april. Derfor når dere ikke opp på 5 stjerner :). Jeg tenkte ikke over at... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kjøpte draktsett (hjemme/borte/bukser) til klubben. Veldig god hjelp fra design-avdelingen som var tålmodige og ga oss tips til hva som ville funke best. Hele handelen opplevdes profesjonell og ef... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos esportivos

Escrito pela empresa

At Reyrr Athletics were fascinated by how a teams identity could be formed by the look of their uniform. With over 35 years of combined playing experience we have learned that a uniform is more than a piece of clothing. It is an important piece of a team's image that mirrors an organization's values. Our team at Reyrr Athletics want to help teams establish this identity and image. With the expertise of our experienced in-house design team, we can make your organization's vision a reality!


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

276 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(276)

60 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Kjøpere i Norge skal være oppmerksom på…

Kjøpere i Norge skal være oppmerksom på at varer blir sendt fra utlandet hvilket fører til toll avgifter i tillegg til prisen betalt i webbutikken. Syntes ikke Reyrr opplyser godt nok omkring dette på hjemmesiden. Har tatt kontakt med kundeservice, men venter fortsatt på svar.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Reyrr

Resposta da Reyrr

Hej Lena,

Tack för att du kontaktade oss och uppmärksammade detta. Vi förstår att det kan ha uppstått viss förvirring, och vi ber om ursäkt för fördröjningen i vårt svar. Vi har varit i kontakt med dig tidigare men beklagar att du ännu inte fått ett svar på din fråga.

Misstag kan hända, och frågor kring tull tar ibland tid att lösa. Men var säker på att vi hanterar detta. För våra norska kunder behöver ni inte oroa er för några extra avgifter. Reyrr är registrerat under VOEC-systemet, vilket innebär att inga tullavgifter eller moms tillkommer utöver det pris som visas på hemsidan.

Du kan läsa mer om VOEC-systemet och hur det fungerar här: https://www.skatteetaten.no/en/person/duties/purchases-from-abroad/nettbutikker-og-e-markedsplasser-som-er-registrert-i-voec-registeret/) och sedan sök på Reyrr.

Om du har ytterligare frågor eller funderingar är du alltid välkommen att kontakta oss. Vi finns här för att hjälpa dig.

Vänliga hälsningar,
Benjamin

Avaliado com 3 de um total de 5 estrelas

Felsydd

Snabb frakt och bra återkoppling på leverans. Produkten var dock felsydd så ena fingret är snett i handsken jag beställde. Den går att använda men stör lite vid vissa tillfällen.
Har alltid varit nöjd vid tidigare beställningar av Reyyr produkter men fick ett söndagsexemplar denna gång.

20 de setembro de 2024
Avaliado com 1 de um total de 5 estrelas

Bad service and slow communication

I ordered the gloves through them. Nothing was heard about the order for a week. It was only when I contacted them that it turned out that the model in question does not have the size I ordered. If I hadn't contacted myself and demanded clarity on the matter, I don't know if they would have even reacted to the matter. In addition, communication was really slow and difficult. This is the second time I have been disappointed with this company and it will be the last time I do business with them.

1 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Grabbarna jobbar stenhårt för att göra…

Grabbarna jobbar stenhårt för att göra det allra bästa de kan för sina kunder, och kämpar järnet för att det ska bli bra.
Rekommenderar dem varmt!

8 de agosto de 2024
logotipo da Reyrr

Resposta da Reyrr

Tack så mycket för dina fina ord! Vi ger alltid vårt allt för att våra kunder ska bli nöjda. Din rekommendation betyder mycket för oss! 🙌

Avaliado com 1 de um total de 5 estrelas

Terrible shopping experience

Website must be a one man hobby operation?

Ordered two items in June. Was invoiced immediately. Contacted them a week later, as they never sent shipping details, only invoice.

Turns out website is not synchronised with stock. Took them another week to reply that they did not have the products they had already involved me for.

They then asked if I wanted to wait 7-9 days for a pending shipment. I said yes. Should have said no and asked for a refund. But hadn’t realised yet just how incompetent they are with customer service.

Two weeks after that, I was still missing shipping info. I asked for it yet again, and several days later they replied that they would replace one of my items with a newer and more expensive model to make up for the delays.

Shipment finally arrives a good week later. One item is what I ordered, except wrong colour. The second turns out to be a different, cheaper model, with cheaper technology. Half the price of the item I ordered, as priced on their own website.

When confronted, they reply 10 days later that the cheaper model is in fact soon going to be priced the same as the more expensive model. Never mind that I never ordered the cheaper model. Never mind that they never asked if it was okay to send a different product than what I ordered (I would have said no).

I asked to return the cheaper model, and several days later was sent an UPS return label from Reyrr. (Aren’t those supposed to follow shop items automatically?) Also had to find a an UPS-office to send it from, as UPS does not do door service on return.

Then today, yet another few weeks later, I am invoiced 650 NOK by UPS for the return shipment (of the product I never ordered in the first place). Reyrr can not do anything about this, even though they are the cause of the problem. I must sort it out myself with UPS directly.

Hate the store, hate the complete idiot running it. Still stuck sorting out the details of the invoice now, in late August, for items ordered in June (and only received half of the order).

28 de junho de 2024
Avaliação não solicitada
logotipo da Reyrr

Resposta da Reyrr

Thank you for sharing your feedback with us, and I'm truly sorry for the negative experience you've had. As a small business, we strive to provide the best possible service, but we clearly fell short in your case, and for that, I sincerely apologize.

I want to address a few points from your review. When we contacted you about the item switch, it was our understanding that you had agreed to the replacement. However, it seems there was a miscommunication, and for that, I am deeply sorry. We should have been more thorough in ensuring that you were completely satisfied with the substitution before proceeding.

We are a small team, and while we are passionate about our business, we acknowledge that mistakes were made in your order process. Our goal is to continually improve, and your feedback is crucial in helping us do so. We're taking immediate steps to enhance our stock synchronization and communication processes to avoid issues like this in the future.

We are committed to learning from this experience and making the necessary changes to better serve our customers. If there's anything further we can do to make this right, please don’t hesitate to reach out.

Thank you for your understanding and for giving us the opportunity to improve. We are working hard to ensure this doesn't happen again, and we appreciate your patience as we strive to get better.

Avaliado com 5 de um total de 5 estrelas

God og profesjonell service

Kjøpte draktsett (hjemme/borte/bukser) til klubben. Veldig god hjelp fra design-avdelingen som var tålmodige og ga oss tips til hva som ville funke best.
Hele handelen opplevdes profesjonell og effektivt.
Anbefaler å handle hos Reyrr.

Kvaliteten på draktene er veldig bra. God passform og slitesterke.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Reyrr

Resposta da Reyrr

Stort tack för din fantastiska recension! ⭐ Vi är väldigt glada att du är nöjd med dräkterna och servicen du fick från vårt designteam.
Det är viktigt för oss att hela processen, från design till färdig produkt, är både professionell och effektiv.
Vi uppskattar verkligen din rekommendation och är stolta över att kvaliteten och passformen motsvarar dina förväntningar.

Tack för att du valde Reyrr – vi ser fram emot att få samarbeta med er igen i framtiden! 🙌

Avaliado com 5 de um total de 5 estrelas

Really Helpful, Genuine and Friendly Sevice. Highly Recommended.

I purchased some Riddell items from Reyrr.se and had questions about shipping - a few quick and friendly emails back and forth with Benjamin solved the problem in a way that was clear and simple. Reyrr.se held on to the items until my preferred shipping date so the delivery was at a time that worked for me, and kept me up to date with the process. Perfect.
I would not hesitate to use Reyrr.se again, their service is good and so are their prices.

8 de agosto de 2024
Avaliação não solicitada
logotipo da Reyrr

Resposta da Reyrr

Thank you so much for your kind words! ⭐
We're thrilled to hear that your experience with us was smooth and that Benjamin was able to assist you with your shipping questions in a clear and simple way.
We always strive to accommodate our customers' needs, and it's great to know that holding on to the items until your preferred shipping date worked well for you. Your satisfaction is our top priority, and we're glad to have met your expectations with both our service and pricing. We look forward to serving you again in the future – thanks for choosing Reyrr.com!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais