300% increase in my annual renewal due to non fault claim. Called RIAS renewals team who refused to investigate why, told to look elsewhere for better price.Wasn't hard to get normal cost. 6 years wit... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great insurance company to deal with. We all hate paying for something we never intended to use, so the least intrusive the better when contact is needed. RIAS have an easy to navigate site and don’t... Ver mais
Eventually got to speak to a real person who could handle my query. However you have to wait a long time to be able to speak to someone. Their "virtual assistant" isn't very good. It can answer only t... Ver mais
Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were com... Ver mais
Detalhes da empresa
Escrito pela empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Informações de contato
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,2
Muito Bom
13 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Efficient
Efficient, friendly and informative on phone and competitive pricing for my renewal.
10 de setembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
They are not worth the effort
9 de setembro de 2026
Resposta da RIAS
Good afternoon,
We are disappointed to hear that you have been left unhappy with our service.
As your review doesn't provide any information, please reach out to us if needing further assistance - our phone number is 0800 183 9261.
Kind regards,
DM, on behalf of the RIAS Team.
Excellent cutsomer service
Never heard of Rias prior to my purchase of car insurance and had a general query about new policy, spoke to Becky who was extremely helpful and so far so good!
9 de setembro de 2026
Resposta da RIAS
Hello Sonia, thank you for taking the time to leave us and Becky this review, we really appreciate it.
Thank you for choosing to insure with RIAS this year.
Kind regards
MR, on behalf of the RIAS Team.
An excellent insurance company.
10 de setembro de 2026
Avaliação não solicitada
Simple, Quick and efficient
The more info you give, price gets better. There are little tips and information points which I liked. It's simple to use and you have the option to call for purchasing the insurance; I am assuming this is not charged extra but it's for convinience and for people who are hesitant using their debit card online. They use a safe payment method linking for approval on your banking app. Wasn't as difficult as I thought it might be.
7 de setembro de 2026
Easy and great price compared to my…
Easy and great price compared to my renewal price
8 de setembro de 2026
Efficient!
9 de setembro de 2026
No loyal responses sooner look after…
No loyal responses sooner look after new customers than repay your loyalty
8 de agosto de 2026
Resposta da RIAS
Hello Danny,
Thank you for finding the time to leave this review. If there is anything you would like to discuss, please do not hesitate to get in contact via Live Chat on our website or by calling 0345 650 0345. We are open 8:30-6 Monday - Friday and 8:30-4 on Saturdays.
Kind regards, JC, on behalf of the RIAS team.
Easy platform online to buy car…
Easy platform online to buy car insurance. Self explanatory and simple. Great job same day
8 de setembro de 2026
Exellent service recieved so far
Exellent service recieved so far, and recently made a change to my policy online also easy quick and straightforward.
6 de setembro de 2026
Simple to renew
6 de setembro de 2026
Rias - First-rate Customer Service
I contacted Rias to make some changes to my policy etc. - I spoke with a professional and friendly lady that expedited my request - she provided a first-rate service.
I am very impressed with Rias and will be renewing my policy with them and would recommend to others.
8 de setembro de 2026
Avaliação não solicitada
Easy to renew policy
9 de julho de 2026
Easy to navigate online and price was…
Easy to navigate online and price was very competitive
8 de setembro de 2026
Competative price helpful staff ease of…
Competative price helpful staff ease of transaction
7 de setembro de 2026
The app is so easy to use
The app is so easy to use. Competitive pricing. No admin fees when changing details, and a good price when I changed my car.
6 de setembro de 2026
Top Rated Service
I cannot rate this company highley enough and in particular the Agent Catherine. I called to report the passing of a client and asked to transfer the car insurance to the deceased partner who, emotionaly, was not able to make the call. Once we went through the security, the problem was dealt with swiftly, proffessionaly and compassionately. Catherine spoke clearly and explained every step as she went through the transfer. Great Job. When my insurance is due I would certainly consider RIAS for mine.
7 de setembro de 2026
Avaliação não solicitada
I have had an incorrect bill
I have had an incorrect bill. I cannot see why I have been charged what I have. I have attempted contact (I cannot call) and would really appreciate human contact via email to resolve the issue
5 de setembro de 2026
Resposta da RIAS
Good afternoon Julie,
We're sorry to hear you've experienced difficulties contacting us and that you're unable to call.
Unfortunately, we're unable to discuss policy-specific information via Trustpilot. If you require assistance, please contact us by email at motor@rias.co.uk or via Live Chat on our website and a member of the team will be happy to assist you.
Kind regards,
AD, on behalf of the RIAS Team.
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