Richardtheplumberltd Avaliações 

Rip off. This is a website only, not local or family owned as it says. The company run by one 18 year old. They passed our emergency callout to MSF Plumbing who quoted £49 plus labour. Seemed fair enough. Once on site they quoted £884 to fix one outside pipe/tap. We were stuck so negotiated down to £500. Utterly random pricing. Nice engineer. Shame he works for these shameless folk.

Do your research before using this company.

I contacted them because they presented themselves as a local family firm with over 60 years’ experience. I subsequently discovered the company was only incorporated this year and is based in East Ham.

The two young men who arrived told me they were not from the company and had been sent because “Richard” was busy. They then quoted me around three times the going rate, explaining that 60% of the fee was going to “Richard” as commission. As it was an emergency, I reluctantly agreed.

Despite the price, they failed to fix the problem and left me with a complete mess, which I then had to pay a more experienced plumber to put right.

I also noticed that the reviews I saw were all very recent and appeared remarkably similar in style.

My advice is simple: take your time, research properly and look beyond the headline claims. I paid expert prices and received anything but expert service.

AVOID THIS COMPANY!!!!!
Job not completed.
Customer Service appalling.

Do not trust this company under no circumstances. They took advantage of the situation of our family having no water at all and we thought we could trust. They charged over £700 pound and refuse to send a receipt and put the phone down when we try to resolve.

Do not use this company! They tried to charge £584.40 for 30 minutes work to isolate a faulty shower on a Sunday. The company seems to have various different names and demand payment before doing work.

DO NOT USE THESE ABSOLUTE COWBOYS.
Quoted £980 to replace 2 budget taps, 3 flexi pipes and a sink trap.
I know how much these items cost from a plumbers merchant. Knocked the 'plumber' down to £450 for cash.
The 'plumber' didn't know what the hell he was doing. He was useless. He created more problems due to his overall incompetence.
I challenged the young chap on his shoddy workmanship and he was embarrassed and almost apologetic.
He didn't have the right parts for the job and sent me a link to the product I knew I needed on Amazon and suggested I buy it and fit it myself. It was £9.99
This is a rogue trader outfit and should be investigated.
BEWARE.

⭐ 1/5 – Avoid this company. Extremely disappointing experience.

I first contacted Richard de Plumber seven days before the plumber eventually turned up. During that time, I called the company at least ten times. Strangely enough, despite always calling the same mobile number, a different person seemed to answer almost every time.

When I eventually managed to get an approximate price for replacing a tap (with the tap supplied by me), I was quoted around £100. This is broadly in line with the prices advertised online for plumbing services in Leicestershire.

Eventually, an appointment was arranged for 6 pm. By 7 pm, there was still no sign of the plumber and no one had bothered to contact me. I called again, and yet another person answered, promising to contact the plumber and ask him to get in touch with me.

After waiting another 30 minutes, I called back and asked to rearrange the appointment for the following day, as it was already getting too late. However, just 15 minutes later, someone else called me back to say that the plumber was only ten minutes away and could still come over.

When he finally arrived, I simply asked how much he would charge for the tap replacement itself, with the tap already supplied by me. His answer? £350 for labour alone.

Needless to say, we showed him the door. £350 for a straightforward tap replacement is absolutely ridiculous, especially considering the initial estimate of around £100.

But that's not all. The company also charges a £47 call-out fee, payable regardless of whether any work is actually carried out. This fee is not clearly disclosed anywhere on their website. Despite speaking to at least ten different people over the phone, nobody mentioned it. I received no written confirmation by text or email, and nobody even asked for my email address.

A company should be transparent about its prices and charges from the very beginning, not leave customers to discover unexpected fees and wildly inflated quotes when the plumber is already standing at their door.

My advice: stay well away from this company. Very poor communication, a complete lack of transparency and an absolutely laughable quote. I would not recommend them to anyone.

AVOID LIKE THE PLAGUE!! The people behind this company are crooks. They send out incompetent people to do the work and charge very unreasonable amounts.
Unfortunately our nan fell a victim.

Terrible service left my nan (89years old) with no heating for 3days called them over 10x no proper answer in the end I had to call another company in all they kept saying is there get in touch with engineer still heard nothing back to this day absolutely appalling service don’t even want to give them a star!! I don’t know how they sleep at night

This is a contractor agency disguised as a trade business with 60+ years in the game. They charged me £960 for a drain unblocking that took around an hour. Avoid at all costs they will charge you an absolute fortune.

Did not make clear it is an agency, so callout fee is added to plumber’s Charge! I ended up paying more than twice as much for this repair as previous time when I contacted a plumber directly! And I told the guy this time the Probable fault!

I contacted Richard the plumber Ltd through a Google search, they rang me within about 35-40 minutes, I asked if they were a local company and the lady said " yes we are" i gave a brief description of what was wrong, we had a leak from our shower, going down to our lower bathroom. About an hour later a young man came out to look at it and did a few basic tests, I couldn't really understand him properly as he was of a foreign nature, he then got back to his office and they sent my husband an email, with a price, to remove all the old silicone from inside and outside the shower, the shower tray area and anywhere else there was silicone, I thought that's sort of a fair price £435 if they were removing all of the old silicone from inside and outside the whole shower unit and replacing it with new silicone, we agreed to that, but then the young man had a call and said he had to leave as someone had an emergency leak he had to see to. The next evening a different young man, I would say he was maybe related in some way, same foreign accent and he had a student with him, same accent, ect, I'm so grateful my husband was here, they were friendly enough but I definitely knew something was off, their behaviour and he didn't seem to know what he had to do, even though, he said the guy from the day before had explained what he had to do, he also said that the guy from the day before who got called away on an emergency at someone's house, had not been able to come back and finish the job as he had family issues he had to deal with, 2 different stories, which was a massive red flag, he was having problems understanding me as his English was really not very good ect. Literally about 20 minutes later, he came down from doing the job he was there to do and said it was finished, I was shocked, me and my husband went up separately to see what they had done and they just applied a small amount of silicone each side of the outer shower near the skirting board, know
where else, without removing any of the old silicone, he didn't have a clue and trying to explain to him what the quote we was given, for a job no where near done, he promised he knew what he had to do when he first came here, i sent my husband up and he doesn't like conflict, I'm a lot better than i was and refused to pay £435 for the call out fee and applying a small amount of silicone to the bottom outer edges of the shower, just around the skirting board, nothing inside or around the shower and they went back up to the bathroom, removed a small amount of silicone from the bottom of the shower tray, just around the edges and replaced it within about another half hour, they'd finished and I was not happy with such a shoddy unprofessional job, I paid anyway by bank transfer, and today the more I thought about it and read some of the other reviews, I phoned the company back to complain, his English was not good either, but I don't have an issue with that, the issue is, we were definitely ripped off by people pretending to be someone they are not, i explained why i was ringing them and was polite and curteous, he said he wasn't management and he would get someone to ring me back today, I guessed they wouldn't, but waited. I then phoned Trading standards as I'm almost 100% sure they are a rogue company, they're business address is in London somewhere and we live in Wales, over 200 miles away, so I have all the information from Trading standards of what to do and if we can get their exact address, we are allowed to know if they are who they say they are, through a freedom information request. Totally wrong, I've never done a review for anything or anyone,but I would not want anyone else to get ripped off as we did. One star, if I could give none i definately would have. Well this morning we tested the shower out, it is still leaking down into the lower bathroom, I was fuming, nothing changed, they'd obviously not checked it was still leaking, as quoted in breakdown of the job in the email, they are now under investigation, no return of phone call and we certainly do not want them back in our home, i rang Trading standards again today and given me all the information we need to see who this company is ect, £435 down the drain, and just think, at this very moment, they are ripping other innocent people off, you don't know who they are or what they're up too, obviously up to know good, and coming into your own home, it's frightening and unsettling to think there are people who are as bold as brass and couldn't give any type of empathy or honesty to get money out of you, while in your own home. We've had to get someone else now, because it's still leaking and more cost, but i know them well, be extra careful everyone, because you never know who is walking through your front door, thankfully I live with my husband, have a dog, door camera and almost every house on this street has door/ring camera's and many have cctv as well

I wish i saw this before booking them.
They are a rip off
Guy came for 3 min to fix my blocked sinj
Used a hoover like 2 min it was done
Charged me 320£

Also they are not allowing me to publish a bad review on the google page there is a reason why they show 5 stars

Called plumber out for leak, which turned out to be the stop tap. I was charged £570 to then be told the stop tap couldn’t be fixed and I would need a pipe replacement for £4000+. Got a plumber in next day who fixed the leak in minutes. Would not recommend

Having just read through the reviews before mine, I wish I'd seen them before I bothered with this useless, scam company. I called as had a burst pipe in our utility room. They said they were local and would be with me in half an hour. An hour later, and I was chasing them. A young man finally turned up a hour and a half later. I showed him the problem, and then said I wasn't sure how to isolate the leak other than turning the mains water valve off for the whole house. I showed him where it was and I turned it off. He then said he would need to do an investigation and repair and it would cost £800 (without even knowing what might be involved). I said this was outrageous and I wasn't prepared to pay that. He said it was the company's quote, but if I wanted, he could do it for £350 if I paid him directly.... WEIRD or what. I then phoned the office and said I wasn't prepared to pay the sort of money they want to charge, AND that I wouldn't pay the call out as I turned the mains water off myself and they did nothing to help. The main guy on the phone didn't dispute any of this and said I just needed to tell the plumber to leave. The whole thing was very strange and dodgy. DO NOT USE

I’m moving house in the next few days but discovered there was water in my under sink cupboard. I checked all the pipework and discovered there was a plastic washer missing from the pop up waste control. As I’m very stressed and busy, I requested a quote from this company. The chap I spoke to on the phone was evasive about their pricing structure but told me there would be a £59 call out fee and they’d let me know more when they’d seen the job. Fair enough. The young man who arrived started off by saying ‘how does this work then?’, followed by ‘I’ll have to replace the whole unit’. I refused. He didn’t have any tools or spares with him but quoted me &120 to go and buy a new washer and fit it. I paid the call out fee, went to the local DIY shop myself and fixed it for £2. If I wasn’t so stressed I’d have done this in the first place but this company was a complete waste of time. AVOID!

★☆☆☆☆ – Misleading booking experience and shower left unsafe

I contacted Richard Plumbing after finding their sponsored advertisement on Google. The gentleman I spoke to gave me the impression that he was local to my village and told me they were Mira shower specialists.

I was advised that someone would attend within 30–60 minutes. After waiting an hour and a half, I called again and was told that the engineer was delayed on another job. It was only then that I realised someone other than the person I’d spoken to was attending.

The engineer who eventually arrived was from Bath, and I only discovered that he was working for a company called Semico Plumbing & Heating Ltd when I received the invoice.

I had called because my Mira shower was dripping continuously. The engineer dismantled and reassembled the shower controls, then recommended replacing the entire shower for £490 plus VAT. I paid the £60 call-out charge and declined the replacement.

Before his visit, the shower was functioning normally apart from the dripping. Afterwards, I discovered that the temperature control no longer worked, the water was scalding hot, and the controls felt noticeably looser and turned further than before.

When I contacted them to complain, I was told the cartridge was faulty, although the engineer acknowledged that he hadn’t removed it to inspect it. He promised to speak to the office and call me back, but I have heard nothing further.

I am now left with a shower that is unsafe to use and have had to arrange for another plumber to replace it.

I am extremely disappointed with the lack of transparency about who would be attending, the standard of service and the complete lack of follow-up when I reported a serious problem.

Based on my experience, I would not recommend booking through Richard Plumbing.

This company is a scam! DO NOT USE.
They say they have a trusted group of plumbers and yer, it is registered under one name, a fake address and the plumber they sent was useless.
BEWARE OF THIS SCAM

Scammers. Firstly, the person who came was not from ‘Richard the Plumber’. He was from a company called ‘Plumbvera Ltd’. He took videos of the issue, then put those into Chat GPT to diagnose the issue & created a quote from Chat GPT. The quote was for £945. Got a local reputable company who have diagnosed a completely different issue & fixed it for £377. Avoid at all costs.

Phone number 07700189923 DO NOT USE or CONTACT
My experience of Friday 6 November 2026 proves this “set up”, naming themselves as “Richard the Plumber” proved to be nothing more than an expensive “con”.
Staff appeared to be of foreign nature and simply money grabbers.