Rickard Chartered Surveyors Avaliações 

66
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently bought a property that Rickards of Morpeth were responsible for selling. They kept us informed throughout, of everything that was happening during the process, which helped... Ver mais

Avaliado com 1 de um total de 5 estrelas

My complaint about Rickards has just been upheld by the Property Ombudsman. The Ashington branch is a shambles. I could tell you everything that happened, but it would take ages, and I doubt you'... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had nothing but professionalism from the team at Ashington especially Dawn She has gone above and beyond to support me during a challenging purchase I would definitely recommend them without... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rickard Morpeth branch are easily the best estate agents in the area. I've used other agents in the past, but Rickard are in a league of their own for communication and support. They have been respons... Ver mais

A empresa respondeu

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Escrito pela empresa

Established in 1936, Rickard Chartered Surveyors are a successful, well known family firm, experienced in all aspects of property including buying, selling, surveys, lettings and commercial throughout the North East. Our staff are greatly experienced and have an excellent track record in achieving excellent results with unrivalled levels of customer service. We would love the opportunity to speak with you and find out how we can help.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

66 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(66)

9 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Rickards at Morpeth brilliant

Rickards at Morpeth both Gillian and Cheryl were amazing kept me updated chased both solicitors and was lovely. At the beginning there were a few mix ups and stresses but once they were sorted it was all good and easy. If I come to sell then I know I will definitely go with them as every question was answered if not in a couple of hours within a day. Thank you!

5 de novembro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your fantastic review! We’re thrilled to hear that Gillian and Cheryl were able to support you throughout the process and keep everything on track. We truly appreciate your patience with the initial hiccups, and we’re so happy we could make the rest of your experience smooth and stress-free. Should you decide to sell in the future, we’d love to assist you again. Thanks once more for your kind words!

Avaliado com 5 de um total de 5 estrelas

Service was amazing

Service was amazing. Gillian kept me updated all the way. Customer service was second to none. Highly recommend this company

20 de dezembro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for your wonderful review! We’re so glad to hear that Gillian provided you with excellent service and kept you updated throughout. Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need assistance again, we’d be delighted to help!

Avaliado com 4 de um total de 5 estrelas

Dawn was so helpful

Dawn was so helpful. Answered emails straight away. Nothing was too much trouble. Maybe "old school" at Rickards but if I was ever selling a house I wouldn't hesitate to use them.

31 de outubro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your kind review! We're thrilled to hear that Dawn was able to assist you so efficiently. We take great pride in providing excellent service, and it's wonderful to know that you appreciate the care we put into everything we do. Should you ever need our services in the future, we’d be more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Lovely team supported us well

Recently sold a house through the Ashington branch. From first contact to completion the team were very supportive, calm, professional & reassuring. Their valuation was realistic and we received several offers. Dawnie, Diane and Dawn all acted as great liaison between ourselves & the buyers. They made the process as easy as could be for a nervous first time seller.

15 de novembro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors


Thank you so much for your fantastic review! We're so pleased to hear that Dawnie, Diane, and Dawn were able to provide the support and reassurance you needed throughout the process. It’s wonderful to know that we could make your first experience as a seller a positive one. Should you need any assistance in the future, we’d be more than happy to help. Best of luck with your next chapter!

Avaliado com 1 de um total de 5 estrelas

Awful Service

Rickard Chartered Surveyors

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Rickard Chartered Surveyors
4.4
(52)

Estate agent in Morpeth, EnglandOpen
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Margaret Clark
Local Guide·24 reviews·25 photos
Very disappointed after reading the lovely reviews rang on Saturday to book an appointment at 1pm no reply so thought they must be busy so rang again and 2.05 pm to message saying that the office was open on Saturday from 9am to 3pm ???? …More

amy walton
1 review
4 weeks ago
Purchased a house through Rickards, would recommend them to anyone selling/buying. Gillian kept us informed every step of the way, which is always helpful through a stressful process. They would be our point of call if we need them in the future! Thank you for everything!

Pam Campbell
1 review
3 months ago
We would recommend Rickards to anyone selling their house. I believe their valuations to be extremely fair - they don't bump up the price, but are realistic and we received an offer within 2 weeks. …More

Rickard Chartered Surveyors (owner)
a month ago
Thank you for taking the time to leave this lovely review, it really does mean a lot to us! 😊 Team Rickard.

Russell Jennings
1 review
4 months ago
Huge thanks to everyone at Rickards Morpeth. They have just sold my house at Stobhill and I can not recommend them any higher. Every lead was followed up and once sold Gillian, liaised with both solicitors, mortgage provider and buyer to …More

Rickard Chartered Surveyors (owner)
a month ago
Thank you for taking the time to leave us a review, your comments are greatly appreciated 😊 Team Rickard
Margaret Clark
Local Guide·24 reviews·25 photos
13 minutes ago
New
Very disappointed after reading the lovely reviews rang on Saturday to book an appointment at 1pm no reply so thought they must be busy so rang again and 2.05 pm to message saying that the office was open on Saturday from 9am to 3pm ????
Eventually got a call on Monday booking my appointment for today at 2.45om arrived at 2.35 pm and waited for the agent until after 3pm .No one turned up no phone call .We had to leave as had another appointment at 3.30 and the agent was there promptly . Arrived home and have just received a voicemail mail apologizing however not impressed with the message left either
Terrible service !!!!!!!!

29 de outubro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced with your appointment. This is not the level of service we strive to provide, and I understand your frustration.

As a small company, we value each of our customers greatly, and your feedback is hugely important to us. We aim to exceed our customers' expectations, so it’s disappointing that we were not given the opportunity to address your concerns before you left a negative review. We did try to contact you to apologise and put things right, but unfortunately, we were unable to do so.

We genuinely value your time, and would have loved the chance to speak with you and restore your faith in our service.

Avaliado com 5 de um total de 5 estrelas

Buying a house

Rickard Morpeth branch held my hand throughout the buying process. From the intial viewing through to completion their service was not only professional but also had a really personal touch. I can't recommend them highly enough.

10 de outubro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your amazing review! We’re delighted to hear that the team at Rickards Morpeth could provide you with both professional and personal support throughout your buying journey. Your recommendation means the world to us, and we’re so happy we could help make the process smoother for you. If you ever need assistance again, we’d be more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Great service

From coming out to value our property the team at Rickards Morpeth was very professional & friendly and took the time to discuss everything with us. Going through the sale the team were on hand to answer any questions in a timely manner and nothing was too much trouble. Our main contact was Gillian who kept us informed every step of the way. Being able to pop into the shop and see someone is an absolute bonus. Would highly recommend Rickards and if we were moving again I wouldn’t use any other agents.

26 de setembro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for your kind words Margaret, we were delighted to help sell your home. You're always welcome to call in when you're passing 😃

Avaliado com 5 de um total de 5 estrelas

Superb. Recently bought a flat advertised by…

Recently bought a flat advertised by their Ashington branch. Helped me through every step and advised on issues as they came up with solicitors. When the process stalled, as it did a few times, I was able to go in and have a chat, which helped my sanity, and they even arranged for me to rent from the seller while the process limped on!! Really human and supportive, sympathetic. Happily the one troublesome neighbour in the block where I bought has since left, and I'm loving my humble pad. Sorry for delay in writing this!

22 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for your kind words, we're over the moon you're all settled in your new flat. 😃

Avaliado com 5 de um total de 5 estrelas

Selling a house in Newbiggin By The Sea…

Selling a house in Newbiggin By The Sea when you live in Southampton could be a little stressful but the team at Rickards kept us informed and couldn't have been more helpful during the "process" which helped no end.

30 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for taking the time to leave our Ashington office such a lovely review, it really does mean a lot to the team! 😊

Avaliado com 5 de um total de 5 estrelas

Thank you again for your amazing help…

Thank you again for your amazing help and support in selling my house. The girls at the Ashington branch are so friendly and helpful they are fantastic

4 de setembro de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

We love selling houses, our Ashington office has a wealth of knowledge and experience under their belts, this really shows when people like yourselves leave such lovely reviews!☺

Avaliado com 5 de um total de 5 estrelas

Morpeth Move

Selling your house can be a big deal, and when things are straightforward I guess any Estate Agent can handle it. But when things are more complicated, as our sale was, you need experience. The team at Rickards went above and beyond to help our sale go through. In particular Cheryl who was excellent. Communication is key for good news and bad news & they kept us posted throughout. These guys know what they are doing! Fully recommend them.

28 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your feedback and kind words - it means the world to us! Hope all is well with your new home 😊. Team Rickard

Avaliado com 5 de um total de 5 estrelas

Dawn helped me from start to completion…

Dawn helped me from start to completion always responding to my emails to help me out, completion day was stressful having to wait till 5pm to receive my key to my new property but Dawn rang around to help me out.

27 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Dawn is a little star, she will be absolutely delighted with your kind words. Thank you for taking the time to review us, it really does mean the world to us! 😊

Avaliado com 5 de um total de 5 estrelas

Service with a smile

I couldn’t have asked for anything better. Whilst I was the purchaser this did not matter to the team. The friendliness and professionalism shines through. Every question and need was dealt with, with a smile.

I had more assistance from the seller’s estate agents than from my solicitors.

Keep up the fantastic work

Annie

30 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for taking the time to review us and your kind words. ☺

Avaliado com 5 de um total de 5 estrelas

Love Rickard's!

Really good estate agents, Dawn looked after me from start to finish which was very much appreciated as a first time buyer. Recommend Rickard as they are friendly and helpful and very quick to respond to emails - never felt like I was on my own :)

19 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Such a lovely review, thank you for your kind words! ☺

Avaliado com 5 de um total de 5 estrelas

Always supportive and helpful

I arranged several viewings via the Ashington branch of Rickards and these were promptly and competently handled, including a second visit to a house in Lynemouth. When I found the house that was right for me my offer was promptly conveyed to the seller and their response communicated back to me. I wish the rest of the process had been as quick and efficient but that's solicitors for you (three were involved). Dawnie and her colleagues were all kind, courteous and helpful and helped calm my nerves at some fraught times. In hindsight these were fairly common bumps in the road but a friendly voice on the other end of the 'phone is still a big help at those times.

16 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your comments 😊. Taking the time to leave a review means the world to us!

Best Wishes, Rickard.

Avaliado com 5 de um total de 5 estrelas

Couldn't be better

Amazing attention to detail and outstanding support throughout from very professional staff at the Morpeth office.

26 de julho de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much, we really appreciate you taking the time to leave us feedback 😊. Team Rickard

Avaliado com 5 de um total de 5 estrelas

Having recently bought a property…

Having recently bought a property through Rickards I found Dawnie and the office staff all very helpful especially when we started having issues with the sellers solicitor. Dawnie helped chase the solicitor and get the deal over the line before the mortgage offer expired. If we ever sell we would be happy to use Rickards.

2 de agosto de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you for your lovely review, I know the team at Ashington especially Dawnie will be chuffed to bits with your kind words. 😀

Avaliado com 1 de um total de 5 estrelas

I should qualify the Ashington branch…

I should qualify the Ashington branch is the one to avoid. Using a photograph of next door's garden is a misrepresentation of the property for sale. Not only bad communication but no communication unless I contacted them and being told 3 times that documents were about to be sent over to legal when in fact nothing had happened!!!!!!! Not the way to sell property. Not professional nor truthful.

26 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thoroughly recommend this company

We recently sold our property through Rickards. We had an offer within 2 weeks and, although the sale process was long this was nothing to do with Rickards. They supported us throughout the process and were extremely good at keeping us informed.

12 de julho de 2024
Avaliação não solicitada
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Resposta da Rickard Chartered Surveyors

Thank you so much for your comments 😊. Taking the time to leave a review means the world to us!

Best Wishes, Rickard.

Avaliado com 5 de um total de 5 estrelas

Great service

Recently sold a house in Morpeth through Rickards.
Professional throughout, great communication and very helpful and accommodating.
Excellent service, highly recommended.

11 de julho de 2024
Avaliação não solicitada
logotipo da Rickard Chartered Surveyors

Resposta da Rickard Chartered Surveyors

Thank you so much for your comments 😊. Taking the time to leave a review means the world to us!

Best Wishes, Rickard.

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