I bought a RidgeMonkey Sandwich Toaster XL recently and the product itself is brilliant. Unfortunately, I one of the hands shattered after closing it too hard which isn't a great start as it was onl... Ver mais
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Veja o que dizem as avaliações
Absolutely fantastic service from RidgeMonkey. I contacted RidgeMonkey regarding spare parts a while back. The parts wasn't in stock at the time. RidgeMonkey took my details and said that they would... Ver mais
A empresa respondeu
Unbelievable fast response and resolution to my issues. I emailed on a Friday night and got an email back at 8:10 on Monday morning with a fix to my problem without any problem. Couldn't recommend the... Ver mais
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Informações de contato
4,5
Excelente
312 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service after sales - rare?
Jess at Ridgemonkey sorted out a problem I created (I lost a handle- doh). No fuss. No bother. This ridgemonkey is good quality kit and customer service is just as good. Very refreshing
24 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I had an issue of leaving my markapole…
I had an issue of leaving my markapole weights in france, emailed ridgemonkey and a very helpful lady called jess managedcto find me some spares amd delivered really quickly. Jess was super polite amd efficient, she is a credit to ridgemonkey
17 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Its a 10/10 from me
I have had a few interactions with RidgeMonkey service and staff and each time its a 10 out of 10 from me. Communication and customer experience is key and RidgeMonkey have this in abundance! Staff are excellent and a credit to the RM group
24 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Five star service won a power pack over…
Five star service won a power pack over year and half ago first time of using it wouldn’t charge after a few emails they agreed to post a new unit out to me couldn’t ask for a better service.
20 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Deep connect handle replacement
Had a pair of broken handles for deep connect. Emailed customer services and provided receipt and photos. New handles sent out the following day. Excellent customer service
Highly recommended
17 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I bought the ridge monkey combo
I bought the ridge monkey combo . Because they advertise the ridge monkey as a snack which type toaster I expected the combi to be a snack which type toaster and steamer , it isn’t . You can use it as a steamer , only room really for one person meal but not as a snack which type toaster . You can separate the top from the bottom and use as 2 separate pans but that’s a bit pointless . Very disappointing .
22 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Sorry to see you're unhappy with the functionality of the Combi & Steamer Pan. This pan features a deep-sided flat-bottom frying pan, a four-section pan, and a removable steamer tray.
Meal suggestions for the Combi & Steamer pan would be a full breakfast, steak and vegetables - the list goes on.
If you were looking for a specific product for toasties, we'd highly recommend our Connect Sandwich Toaster (standard or XL).
We're not aware of any advertisements of the Combi & Steamer being shown to be used as a toastie pan - if you're able to send to us what you've seen we'll review this ASAP.
First Class service
First Class service, I had a problem with my new C-Vault charger as it would only work when plugged into the mains. I contacted customer support via email and corresponded with Jess who was extremely helpful and supportive of my issue, I evidenced my issue and and a replacement was sent out that same day. I have now received my new one which works perfectly.
Thank you Jess and outstanding service fur Ridgemonkey, I would definitely recommend their service. They are way above other companies fir their service compared to others in the same market who I have dealt with before 👍
21 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
asked a question for an old product…
asked a question for an old product that has subsequently failed due to amount of use its had, shared my question asking for spare handles for one of my pans got a response instantly and will purchase some new ones as and when they come in stock.
pleasant experience with a great outcome.
13 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Instant reply to message and my inquiry…
Instant reply to message and my inquiry has led to a solution Great Products excellent customer service
12 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent communication and prompt…
Excellent communication and prompt resolution to query!
11 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
The bait boat is excellent- a simpleproblems solved
The bait boat is excellent- a simple, no nonsense quality product. You know the quality of a company when you have a problem. Straight away they took responsibility and repaired the boat and then replaced it for a new one without a fuss. Great boat, fantastic customer service and outstanding company!
5 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Excellent customer service from Jess
Excellent customer service from Jess. Swift resolution with a rapid delivery of the replacement. Very happy
3 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great products backed up with Amazing…
Great products backed up with Amazing customer support.
I am a very happy customer.
4 de novembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Fantastic customer service.
Jess handled my enquiry promptly and I was very happy with the service I received. I love my RidgeMonkey and have used it many times in the short time I have owned it. The fantastic customer service is another reason why I highly recommend their products.
27 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Great service!
Once again the support team at ridgemonkey have come through!
Managed to lose my remote key fob for my Bivvy lite ir. The guys had the replacement in the post within 24hrs of the question being asked.
Not the first time either!
Keep up the great service
28 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
RM Booilie Grinder …
Contacted RM as the kid of my grinder had broken and it’s a pretty dangerous item to use without a lid as any slip your fingers could possibly be cut of or badly damaged , contacted RM to see if they had spare I could buy , reply sorry we don’t stock those , apologise .. and that was it .. not helpful at all no other options or advise.
Regrading me not replying to your email there was actually nothing to respond to I am afraid …
29 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
We're so sorry to hear of your disappointment that we've been unable to provide a replacement lid, we didn't hear back from you following our response, however if you're looking for other options please reach out and we'll be happy to help.
Ridge monkey bon service bon matériel…
Ridge monkey bon service bon matériel top 👍
30 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
I Emailed Ridge-monkey about a remote…
I Emailed Ridge-monkey about a remote replacement for a bivvy light I lost, and Jess was straight on it, delivered promptly and well packaged thank you Jess
18 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Always an answer when I send an email
Always an answer when I send an email. It took a bit off time but the problem with the boat is going to be solved at the repair shop.
24 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
Brilliant
Great service really quick to respond to my problem thank you ridge monkey
20 de outubro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding Customer Service.
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