I bought a RidgeMonkey Sandwich Toaster XL recently and the product itself is brilliant. Unfortunately, I one of the hands shattered after closing it too hard which isn't a great start as it was onl... Ver mais
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Veja o que dizem as avaliações
Absolutely fantastic service from RidgeMonkey. I contacted RidgeMonkey regarding spare parts a while back. The parts wasn't in stock at the time. RidgeMonkey took my details and said that they would... Ver mais
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Unbelievable fast response and resolution to my issues. I emailed on a Friday night and got an email back at 8:10 on Monday morning with a fix to my problem without any problem. Couldn't recommend the... Ver mais
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Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Informações de contato
4,5
Excelente
312 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rapid and Efficient
Had a broken handle and it was replaced, arriving 48 hours after my first email. Excellent customer service.
2 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
I needed to phone ridgemonkey to ask a…
I needed to phone ridgemonkey to ask a couple of questions regarding the New 3000 Bait Boat as expected I got through pretty much instantly and the gentleman I was talking to was very helpful very informative. I now have my new hunter 3000 at home with two new spare batteries on their way ready for my fishing trip. I would highly recommend this company.
30 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
The Ridge Monkey guys are on the Ball.
As always The Ridge Monkey guys are on
The ball with replying & doing what they say they will do.
Thank you Very much. 👏👏👍👍
27 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Amazing customer service
Just had the most amazing customer service. The handles on our ageing sandwich toaster had fallen apart. I contacted RidgeMonkey and within 3 days received a replacement. If only everyone offered this level of service.
23 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Excellent service
Excellent service . A handle had broken after lots of use on my sandwich toaster - it was replaced really quickly and free of charge . Great service !
26 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Highly recommend!!! WOW!!!!
If I could give more than 5 stars I would gladly. After contacting Ridgemonkey customer service via email within 45 mins of sending it, I had a response and parts sent out via post. WOW; WOW!!!!!!! I would highly recommend Ridgemonkey for all products as their Customer Service (CS) is beyond my expectations. I’m that impressed with the CS we have bought more products. I have not affiliation or link to the company if anyone is thinking it. This is what CS should about in 2026; other companies take note and your company will grow.
23 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Absolutely outstanding service
Absolutely outstanding service from David.
I had a slight problem with my purchase of a year ago and not only did he source the parts for me they were delivered next day free of charge.
23 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Amazing customer service
We bought their excellent stove and lost one of the rubber feet.
Spare replacements were sent free of charge.
23 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Amazing products and the customer…
Amazing products and the customer service is second to none …. I had a small issue with a broken handle on my sandwich maker and a replacement set was sent out and recieved within 48 hours …. Thank you so much
23 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thank you for your positive review of your experience with our Customer Support team. We appreciate it and are pleased that we have met our commitment to providing outstanding customer service.
Had an issue with echo
Had an issue with echo. Adam sorted it out quickly and professionally and went over and above to ensure my issue was sorted. Can’t thank him enough. all sorted within days. And new echo sent
16 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic team
Fantastic team, and very helpful.
I had a small issue with my sandwich toaster, I contacted the customer support team and they sent me a new part within 24hours.
17 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Had an issue with my bait boat so sent…
Had an issue with my bait boat so sent it off after a few emails to and throw easy to do top service boats like brand new again I love this company !
5 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Absoloutly brilliant
Absoloutly brilliant, can not fault at all 👌
16 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Wow top class customer service.
Wow, talk about great service!
I broke a couple of locking handles on my armoury boxes so emailed Ridgemonkey to see how to buy some replacements. They asked for my address, but didn’t ask for payment 🤷♂️. Next day I got a parcel with 4 new handles in and no bill.
That’s how you keep customers coming back.
Well played Ridgemonkey!
17 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Replaced my broken xl toaster handles…
Replaced my broken xl toaster handles next day
9 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Ridgemonkey is a breath of fresh air
Ridgemonkey is a breath of fresh air, outstanding customer service. My remote became defective and within a week had a replacement part issued.The part was sent at no cost to me,I am back up and running and very impressed.
Keep doing what you are going.
4 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Very accommodating
Very accommodating, happy to replace battery cover for Hunter bait boat after swan attack. Very fast customer service and delivery service
Much appreciated.
11 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Absolutely fantastic service.
Absolutely fantastic service.
Thought i might have to throw away my XL Toastie maker because the handles had broken but they sent me a set to replace them.
Top quality products.
10 de março de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Star to finish great customer service.
11 de setembro de 2025
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
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