I bought a RidgeMonkey Sandwich Toaster XL recently and the product itself is brilliant. Unfortunately, I one of the hands shattered after closing it too hard which isn't a great start as it was onl... Ver mais
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Veja o que dizem as avaliações
Absolutely fantastic service from RidgeMonkey. I contacted RidgeMonkey regarding spare parts a while back. The parts wasn't in stock at the time. RidgeMonkey took my details and said that they would... Ver mais
A empresa respondeu
Unbelievable fast response and resolution to my issues. I emailed on a Friday night and got an email back at 8:10 on Monday morning with a fix to my problem without any problem. Couldn't recommend the... Ver mais
A empresa respondeu
Absolutely fantastic, I unfortunately lost a couple of silicone grommets on my grilla cook station. Contacted Ridge monkey and asked where I could buy some, and they sent out replacement ones free o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Formed in early 2014, RidgeMonkey® is a think tank of like-minded anglers, striving to bring to market a range of thoughtful products that make a difference. In a short time the company has grown from a single idea to a multichannel retailer, selling a top quality and fully encompassing range of terminal tackle, mainlines, powerpacks, gadgets, gizmos and everything in between allowing the everyday angler to take their fishing to the very next level, and more importantly at a competitive price.
Informações de contato
4,5
Excelente
312 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Power bank wouldn’t work
Power bank wouldn’t work. After 2 emails then a phone call. A week later got a email back saying they are short staffed because they are on holiday. Waste of time. Binned it a went and got a fox power bank. Waste of my money. Lesson learned
2 de fevereiro de 2026
Avaliação não solicitada
Replacement for broken part.
Excellent service from Adam.
He helped me so so much .
I received my replacenent part quickly.
He was fantastic.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great and prompt response to my enquiry.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic customer experience
Had an issue with a product bought through a reseller. I had seen on forums to contact ridge monkey directly because of their great customer service.I contacted them and with the help of Adam from ridge monkey, the product was replaced with no fuss and I got the replacement within a couple of days. I am amazed by their customer service and willing to go above and beyond to help out their customer. If you considering a ridgemonkey product their service is beyond reproach.
Paul
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Professional speedy service
Fantastic service from start to finish..
Had an issue with a trusted product I had purchased..
Had exceptional service from Jess who responded to my concerns straight away.
Returned the product, came back repaired in less than a week.
Fantastic.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Replaced stove
The stove l brought failed after 23 months but Ridge Monkey replaced it free of charge with no quibbles. Very efficient and helpful service.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Fantastic customer service from…
Fantastic customer service from ridgemonkey. I sent a email as 1 of quad connect stoves would not not work. I emailed ridgemonkey and within 2 days a spare filter was sent out to me for free.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
It’s a bit of a mixed review in that…
It’s a bit of a mixed review in that the turnaround of the parts ordered was very good however the communication from the co. I felt was poor as it took 2 days to respond initially then no response at all to a further email and the next I heard was from DHL to say the parts were on their way but I would not this stop me using them again
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service. Please let us know how we could have improved your experience with our customer service team.
Fantastic customer service
Fantastic customer service, sorted out a problem very very quickly.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Outstanding customer service
Outstanding customer service, they are always ready to help.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Het support team heeft mij zeer goed…
Het support team heeft mij zeer goed geholpen en snel ook ben zeer tevreden
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it and we're pleased that we delivered on our commitment to giving outstanding customer service.
I am always 100% satisfield with the…
I am always 100% satisfield with the approach to the customer.
Roman Bakeš
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Recently purchased an Echo bait boat…
Recently purchased an Echo bait boat and had an issue with the screen however, Ridgemonkey communicated everything well and sent me a new screen once my faulty one was returned in no time at all allowing me to get back out on the bank quickly. Thank you
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Hinged Fry Pan Repair
I have owned and recommended Ridgemonkeys hinged fry pan, which we use frequently both at home and whilst camping. It's a terrific piece of kit that doubles as a compact oven. It beauty is in its design and quality of production. In addition to cooking it saves a huge mess which can occur when frying. 10/10.
Unfortunately after years of use one of the detachable handles cracked and I feared having to replace the whole thing. Ridgemonkey Service Team to the rescue, spares were available at a sensible price to repair.
Service was exceptional as was delivery agent DHL. Highly recommend both the product and service centre for spares. Again 10/10
Thanks all concerned.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Had a problem with a product
Had a problem with a product. They told me it had a 2 year warranty which i didn't realise, and replaced the defective parts without issue. First class service.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great customer service reply back to me…
Great customer service reply back to me very quickly
And answered my questions.
Thank you. Ridgemonkey.
24 de janeiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Great transaction from start to finish
Great transaction from start to finish
26 de janeiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
Jess is the best
Service of ridge monkey is really great!
Jess from customer service did on excellent job helping me with some gaskets for my hunter 750(great compact baitboat btw;)
Very friendly helpful and quick response!
24 de janeiro de 2026
Avaliação não solicitada
Resposta da RidgeMonkey
Thanks for your positive review of your experience with our Customer Support team! We really appreciate it, and we're pleased that we delivered on our commitment to giving outstanding customer service.
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