We had a very disappointing experience with Right Now Residential. They showed little urgency in resolving our hot water issue, which took nearly a month to fix from start to finish. The most frustrat... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... Ver mais
I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... Ver mais
A empresa respondeu
Very pleased with Right Now Residential, they're very responsive and they make life as a tenant generally a lot easier than things can be dealing directly with a landlord. Shout out to Noah who recent... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a fast growing independent letting and management agent based in central London. We focus wholly on customer service for clients at all levels and take great pride in having a fantastic team and brilliant culture
Informações de contato
2nd Floor, 24 Southwark Bridge Road, SE1 9HF, London, Reino Unido
- +44 (0) 20 3002 2650
- info@rightnowresidential.co.uk
- rightnowresidential.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best agent ( Chloe)
The agent was really nice and available for any concerns. Chloe really helped me in the process of my rental

Resposta da Right Now Residential
Terrible Communication, Unresolved Issues – Avoid At All Costs!
I cannot express how frustrating it has been dealing with Right Now Residential. We've been living in our flat for over a month now, and the number of issues we've encountered is mind-boggling. What makes it worse is the complete lack of communication from the agency.
First, no one ever picks up the phone. When we do manage to get through, we're promised a callback that never happens. We've sent numerous emails outlining serious maintenance issues—everything from a malfunctioning boiler to a dark, unusable living room—and yet we get no responses. We've even addressed these emails to multiple people at the agency, begging for someone to help. Still, nothing.
Kyah, the person supposedly responsible for our tenancy, is utterly unresponsive. We’ve had to chase her repeatedly, spending our days just trying to get a reply. When we finally managed to contact the maintenance company ourselves, they were only informed about one issue—the boiler. The list of problems is much longer: broken shower doors, doors that don’t close properly, and all the lights in the living room are out! Despite bringing these issues to their attention multiple times, nothing has been resolved for one whole month. It is so frustrating to keep sending emails for which we never receive a reply.
We’ve been more than patient, but living in a flat with no proper lighting, an unreliable boiler, and non-functional doors is unacceptable. This agency seems to have no regard for their tenants' wellbeing, and we are expected to pay rent for a place full of issues.
Right Now Residential is causing us a lot of stress and discomfort. We’re fed up with being ignored, and I wouldn’t recommend them to anyone. Save yourself the headache and go elsewhere!

Resposta da Right Now Residential
Absolutely 0/10
Absolutely 0/10. Rats, mice, mould and no WiFi. AVOID at all costs!
There are 30+ rats ive seen on the property in the last month. Even the cleaners are afraid to work here.

Resposta da Right Now Residential
Avoid at all costs
Avoid at all costs. I stayed at the Antigallican, 428 Woolwich Rd last year for a year and it was the worst experience of my life. Right now managed the property and all they did was rip me off. Internet was terrible, hot water went out for multiple days so many times. Safety was always an issue. And right now were terrible throughout all of it. AVOID THEM AT ALL COSTS.

Resposta da Right Now Residential
Chloe is the best as she provides the…
Chloe is the best as she provides the timely responses and assist my progression guidance. Highly recommend it!

Resposta da Right Now Residential
I just moved in to the property
I just moved in to the property, the tenancy progression was fast and efficient, a big thank you to Mariam who helped us a lot! Will definitely recommend here to my friends!

Resposta da Right Now Residential
Avoid them
I had bad experience with RNR.
I am a landlord and they definitely do not work for the landlords.
They are just lazy people making zero efforts, having no clue of what is actually happening in the property.
My flat has apparently a damp, they never reported it.
My boiler needed replacement they did not get the tenant to agree on having work done
They are just useless.
Superb service
From Start to Finish (and even after), the service has been superb, friendly and fast. They made renting soooo sooo easy.
Special mention and thanks to Mariam F. who have been with us all along our journey!

Resposta da Right Now Residential
Great from start to finish
Everything about my experience was was great. Very prompt and clear communications. Natalie was great in arranging and providing the viewing, and Chloe was brilliant in providing all the information I needed and preparing everything for the move in. Highly recommended.

Resposta da Right Now Residential
Nice Property, Bad Customer Service
Nice property and room. Customer service is not good though, had WiFi issues for 2 months now and property manager Mantas does nothing to sort it, not very happy.

Resposta da Right Now Residential
Chloe was very helpful and kind
Chloe was very helpful and kind, trying to find different solutions we encounter to sign the agreement. All the emails were very clear with good explanations. Nice and professional in the communication.

Resposta da Right Now Residential
Great service and the Chloe best person…
Great service and the Chloe best person that help me every time.

Resposta da Right Now Residential
Mariam Fayad was responsible and…
Mariam Fayad was responsible and responded quickly whenever I had any problems or concerns.

Resposta da Right Now Residential
Unprofessional
I am renting for ages . This is the worst experience ever ,totally unprofessional , keep me on hold as a spare with no response just to make sure that the best deal is done.

Resposta da Right Now Residential
Mariam provided excellent service…
Mariam provided excellent service throughout my tenancy process. She was attentive, responsive, and guided me through each step with professionalism. Her support made the experience smooth and stress-free. Highly recommended!

Resposta da Right Now Residential
Mariam was a star
Mariam was a star, she was so helpful in progressing my tenancy, answered any questions I had with kindness and overall was helpful with anything I wasn’t sure about. I am truly so grateful for all her help.

Resposta da Right Now Residential
Best experience
The company was very helpful and understanding in the whole process.

Resposta da Right Now Residential
Exceptional Service from Borgan and Mariam
Although I had to chase up the referencing process at some point, which was a bit stressful, the overall experience when it comes to tenancy progression services was really good.
Initially, starting from Borgan, she was always available to answer my questions, provided clear and thorough information.
From our first interaction, Mariam Fayad demonstrated exceptional professionalism, responsiveness, and a genuine commitment to helping me throughout the tenancy progression. What impressed me most was Mariam's attention to detail and her ability to make the entire process seamless and stress-free.Her friendly demeanor was confirmed during the ID check.

Resposta da Right Now Residential
I'll give 4 stars because there's…
I'll give 4 stars because there's always room for improvement. Thanks to Mariam for the support and for helping resolve the issue I had. Keep up the good work!

Resposta da Right Now Residential
My new home is just perfect and the…
My new home is just perfect and the tenancy process was smooth sailing thanks to Mariam Fayad…

Resposta da Right Now Residential
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







