Rileywatchco Avaliações 595

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great experience all around. Shipping was fast, and the watch looks even better in person than I expected. It feels high-quality and well-made on the wrist. Definitely impressed with Riley Watch Co—wo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to navigate website, keen prices. Great first purchase discount. Thought i had an issue when I received my time piece, but there team were on my issue very quickly. Will be purchasing more.

Avaliado com 5 de um total de 5 estrelas

The site is easy to navigate, and the selection is broad enough to match different tastes and moods. Considering that the watch came from Great Britain, it arrived to my U.S. address in a timely matte... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a beautiful watch. Even more spectacular in person. Delivery was fast and efficient. I made the order and either the very next day or the following, my watch was packaged and ready for delivery.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

Unique and beautiful aviation inspired watches designed in the UK.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

595 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 78% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience all around

Great experience all around. Shipping was fast, and the watch looks even better in person than I expected. It feels high-quality and well-made on the wrist. Definitely impressed with Riley Watch Co—would absolutely recommend.

23 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Easy to navigate website

Easy to navigate website, keen prices. Great first purchase discount. Thought i had an issue when I received my time piece, but there team were on my issue very quickly. Will be purchasing more.

30 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent quality and design

Excellent quality and design! This is the first of many Riley watches for me.

26 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Thank you so much Tibi! We'll be here, tools at the ready, whenever you fancy another one.

Avaliado com 1 de um total de 5 estrelas

Nice try

Nice try, I guess. Shipping was pretty good. Watch was put together wrong; hands are on the wrong dials. Blue for minutes….or hours….🤔. Wow. Customer service is non-existent.

13 de abril de 2026
Avaliação não solicitada
logotipo da Rileywatchco

Resposta de Rileywatchco

Hi Darryl

Sorry about this, I haven’t come across your email, we are more than happy to send you a replacement for this. I assure you customer service is existent but we are an extremely small team and I handle all the emails. It might not have come through to the correct inbox but rest assured I’ll get this sorted asap for you.

Thanks
Leanne

Hi Darryl, I'd just like to add to this, as Leanne has already mentioned in the email to you, the two subdial hands on the specific model you ordered (Toybox Yellow HH01) are switched each batch as a kind of 'signature' for the production run. As you'll see on our latest instagram video, which is actually me building the exact model you have, the hands on this run are in the correct placement. If you're not happy and for whatever reason you'd like them switched, I'm happy to do that for you, but it's just a quirk we allow ourselves since we build our watches by hand, in house, and it adds an element of uniquness to each run.

Thanks - Sam, Owner, Riley.

Avaliado com 5 de um total de 5 estrelas

What a beautiful watch

What a beautiful watch. Even more spectacular in person. Delivery was fast and efficient. I made the order and either the very next day or the following, my watch was packaged and ready for delivery. It took a little longer than I hoped but that was to be expected coming from the UK to the United States. I was just really excited to get it. The watch was presented in a nice hand made looking wooden box. Overall a very good experience

22 de março de 2026
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Resposta de Rileywatchco

Thanks so much! That so nice to hear.

Avaliado com 4 de um total de 5 estrelas

Great watch, somewhat slow delivery

Delivery slower than expected, watch is very nice and strap is excellent.

23 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Thanks Jeremiah, we try our best with delivery, as we deliver all over the world, but we always use (and pay for) International Express, so delivery to whatever region is generally a few days as opposed to anything more.

Avaliado com 4 de um total de 5 estrelas

Didn't know it was coming from…

Didn't know it was coming from overseas, so the wait was kind of a bummer. Like the watch. Would like a medal band to go with it.

12 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Hey Michael, Glad you like the watch - we are based in Manchester, England, we try to make this as clear as possible on our website! That said, we do use (and pay for on your behalf) Express International shipping, so our watches are generally delivered even across the pond in a matter of days.

Thanks!
Sam - Owner, Riley

Avaliado com 5 de um total de 5 estrelas

Excellent watch

Excellent watch. Love the style and how comfortable feels on my wrist.

23 de março de 2026
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Resposta de Rileywatchco

Thank you Jorge, you're the best

Avaliado com 5 de um total de 5 estrelas

A great experience all around

The site is easy to navigate, and the selection is broad enough to match different tastes and moods. Considering that the watch came from Great Britain, it arrived to my U.S. address in a timely matter. Best of all, you get a great watch with eye-catching styling and a dependable movement. I’m wearing my Riley “eco-quartz” right now.

22 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

What a lovely review, thank you.

Avaliado com 4 de um total de 5 estrelas

Love the watch style

Love the watch style, and the only reason it’s not a five-star review is because I wish the it were larger!
Also, I’d lave, and pay more for, an automatic option in this same style.
Otherwise the style is stunning, and it keeps good time!

14 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Thanks for the review JP - what size are you after? We build in house, so custom is always an option :)

Avaliado com 1 de um total de 5 estrelas

It’s been in the US for 3 weeks…

It’s been in the US for 3 weeks according to the Royal Mail tracking and I still haven’t received it yet. I reached out to the company and they ha e yet to reply.

20 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Hi Jeff, I'm so osorry about this. Every so oftem we get the odd piece stuck in customs at the US end. It's VERY rare, but it has happened in the past. I believe my wife Leanne has reached out to you with a tracking link for a replacement, and if and when the other does arrive, you're more than welcome to keep it or gift it by way of an apology for the delay.

Avaliado com 5 de um total de 5 estrelas

10/10

Sincer apologies the previous review was deffo not ment for you .. My recieved watch from yourselves is top notch the design colours and story are amazing delivery time fab too and a sensational price .. once a gain I truly apologise!!

28 de dezembro de 2025
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Resposta de Rileywatchco

Hi Stephanie. I’m not sure what the first part is about, as we can’t remove or edit reviews. But just to be clear, all of our watches use 316L stainless steel cases (top grade at price points way higher than ours). And there are no stickers involved. We pad print all of our dials in traditional watchmaking fashion, and hand assemble to order.

I’m wondering if this review was meant to be for another company? The watch you purchased from us, our Bessie, is a hand fitted double chronograph, with a dual layer recessed subdial and a laser engraved caseback. If you could send us a picture of any concerns you have via email, I’d appreciate it, but please be assured that none of what you have mentioned above is accurate for any of our lineup, so I suspect you may have received a different watch here.

Thanks - Sam, Riley Owner.

Avaliado com 5 de um total de 5 estrelas

I am obsessed with this watch and this…

I am obsessed with this watch and this watch company. I am originally from Manchester, but having moved away I love that I can have a little bit of Manchester on my wrist

6 de março de 2026
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Resposta de Rileywatchco

Come back!

Avaliado com 1 de um total de 5 estrelas

i purchased two watches and only…

i purchased two watches and only recieved one

although the customer service contacted me i have not heard back

12 de março de 2026
logotipo da Rileywatchco

Resposta de Rileywatchco

Hey Greg,

If you could please just check your email, March 23, Leanne has emailed to confirm which watch is missing from the package. We are waiting on your reply to that email.

Just to get ahead of things, from what I can tell 2 of the three total orders have been delivered, but the first one has gone missing, is that right?

If you don’t mind just replying to Leanne’s email, we’ll get this sorted for you right away.

Thanks!
Sam - Riley

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