The Ringley Group Avaliações 

753
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Claire from Ringley has been incredibly helpful for us in the process of selling our apartment in Bayscape. She helped provide documentation to our solicitors and liased with concierge regarding mete... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A mega huge thanks to Christopher at night concierge from Wimbledon Stadia Development for staying for handover and beyond. Taking ownership and handling like a pro the situation with the water supply... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A huge thank you to Donta at Prospect Place for finding me a more convenient car parking space while mine is out of action. There was a delay at first due to email problems but as soon as he picked it... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Do not use! For fear of retaliation I am using an anonymous account. Huge service charges, lack of transparency in terms of budgets - when I queried several items on their charges and fees they backt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia gestora de propriedade
  2. Consultora de imóveis

Escrito pela empresa

Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

753 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(753)

148 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience

I have recently concluded my residency at one of their developments and the care and quality of assistance I have received from Nusha has been amazing.
She has been available to answer any inquiries I may have had and has assisted a lot.
Her patience is remarkable.
She has made my whole experience very easy and without worry.

31 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for taking the time to share your experience. We’re delighted to hear that Nusha’s support and dedication made your residency smooth and worry-free. Her patience, responsiveness, and commitment to helping residents are qualities we truly value, and it’s wonderful to see them recognised. We’ll be sure to share your kind words with her.

Avaliado com 5 de um total de 5 estrelas

A wonderful Welcome to an awesome apartment and life!

So, I moved into the Mailbox on the 11th of July and have loved it ever since. Joanne, who looked after me from initial contact, viewing and progressing through Referencing and handover, was simply brilliant. There was not a question too hard to answer nor a request that was too big to handle. If you're after a first class service in moving into the Mailbox, Joanne is who you need to speak to!

11 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for sharing your experience and for your kind words about Joanne. We’re delighted to hear that your move into the Mailbox has been such a positive one and that Joanne was able to make the whole process smooth, informative, and stress-free. Her dedication to answering every question and going the extra mile is exactly what we aim to deliver for all our residents.

We’re so pleased you’re enjoying your new home and look forward to continuing to make your time at the Mailbox a great one.

Avaliado com 5 de um total de 5 estrelas

Jonnie at TDFS

I wanted to recognise Jonnie at TDFS - he was incredible in arranging access to the cinema for a celebration. He was really accommodating and made the whole experience stress free. Thank you Jonnie!

12 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for leaving a five star review for Jonnie, it is great to hear that he was able to assist you with access to the cinema

Avaliado com 5 de um total de 5 estrelas

Kurtis Thomson was a lovely staff…

Kurtis Thomson was a lovely staff member who was super helpful and keen to assist, when visiting my flat. Give that man a bonus?

11 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for sharing such a great review for Kurtis

Avaliado com 5 de um total de 5 estrelas

Brilliant team who look after you

Been with Ringley now for over 8 months. They look after you and are there when you need them if you have any issues.
Big shout out to Ethan who is brilliant and goes beyond what is required always making sure I'm happy and there are no issues.

1 de novembro de 2024
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you so much for your kind words and for being with us for the past 8 months, we truly appreciate your trust in Ringley! We're so glad to hear that you've felt supported and well looked after. A big thank you as well for highlighting Ethan, we're lucky to have him on the team, and we'll make sure your feedback gets passed along to him. He’ll be thrilled to hear it!

Avaliado com 2 de um total de 5 estrelas

Unresponsive and disorganised

Our experience with Ringley has been pretty disastrous. Our Relationship Manager has changed three times in a year and we haven't even had the opportunity to meet the latest one. Messages are often not replied to. Our building is rarely cleaned. On top of that, they have continually failed to refund costs that are due to us while threatening us with legal action despite clear evidence that the issue is at their end, not ours.

Our former Relationship Manager did provide some pleasant assistance when the flat above began leaking into ours, and the current incumbent helpfully arranged the delivery of recycling bags, but the rest of the experience has been negative.

4 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and fully understand your frustration. We recognise that consistent communication and continuity in management are essential, and we regret the inconvenience caused by the changes in Relationship Managers.

We also apologise for the issues you’ve encountered regarding cleaning standards, we will pick this matter up with the cleaner contracted to attend. This clearly isn’t the level of service we aim to provide, and we’re taking your concerns seriously. While we're pleased to hear that there were moments of positive support, particularly during the leak incident, we understand this does not make up for the overall dissatisfaction you’ve experienced.

We’d appreciate the opportunity to look into these issues more closely and work towards a resolution. Please feel free to reach out to us directly at quality@ringley.co.uk so we can address your concerns in more detail.

Avaliado com 5 de um total de 5 estrelas

Doug - Prospect maintenance Team

I would like to recognise Doug for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you to Doug.

4 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

We're thrilled to hear that Doug was able to help on such short notice and that you're happy with the work he did. We'll be sure to pass on your thanks to him, he’ll be glad to know his efforts made a difference.

Avaliado com 5 de um total de 5 estrelas

Moved in Tuesday to the mailbox and the…

Moved in Tuesday to the mailbox and the help we received from all the staff was amazing. Especially Joanne. Thanks again.

1 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you so much for your lovely feedback! We're delighted to hear that your move-in went smoothly and that our team was able to support you, especially Joanne. We'll make sure she hears your kind words.

Avaliado com 5 de um total de 5 estrelas

Blockage sorted

John Graham and Gary Burton came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!

1 de julho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for sharing your experience! We're so glad to hear that John and Gary were able to assist you promptly and professionally. It’s great that they took the time to explore all possible causes and managed to get the issue resolved. We'll be sure to pass along your thanks to both of them.

Avaliado com 5 de um total de 5 estrelas

A good experience

I have been using Ringley's services for two years and so far I am very satisfied, Ethan is my contact person and he has always helped me, responding quickly and clearly to my requests, this has made my stay worry-free with the certainty of having support if needed.

26 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for leaving Ethan a five star review

Avaliado com 5 de um total de 5 estrelas

Ethan was super helpful and friendly

Ethan was super helpful and friendly, made the move in super stress free, absolutely amazing at his job! Through out the process he was very understanding and helpful! All questions was answered and any help he’s straight on it! Thank you Ethan and Ringley

25 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Great review for Ethan, it is great to hear that he has been able to assist you with your new property.

Avaliado com 5 de um total de 5 estrelas

A Heartfelt Thank You to Nusha

I would like to express my deep gratitude here to Nusha, who truly helped us with everything that needed to be done for someone new to the house. She was always ready and willing to assist us with all the questions we had. We wish you all the best and every form of goodness.

10 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

We're truly grateful you took the time to share your experience. Nusha will be thrilled to know her efforts made such a positive impact. She genuinely cares about making everyone feel welcome and supported, and it's wonderful to see that recognised.

We’re so glad we could make your transition into the home a smooth one.

Avaliado com 5 de um total de 5 estrelas

Aashootosh Dattani was great ⭐️

Aashootosh Dattani was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!

4 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

It is great to hear that Aash has been able to assist you, thank you for leaving him a five star review.

Avaliado com 5 de um total de 5 estrelas

A big thank you to Douglas at Prospect…

A big thank you to Douglas at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job

4 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for taking the time to recognise Douglas for his hard work

Avaliado com 5 de um total de 5 estrelas

Georgia and Gary saved my day!

This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, Georgia and Gary came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!

4 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

The benefits of having on-site staff is their ability to resolve issues quickly, it is great to hear that Georgia and Gary were able to help you today without the need to call a locksmith. Thank you for leaving them a five star review.

Avaliado com 5 de um total de 5 estrelas

Portal difficulties

Spoke to Aashootosh today with a query regarding my service charge account. He gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly.

3 de junho de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

It is great to read your five star review for Aash, and to hear that he was able to help you access your online portal.

Avaliado com 4 de um total de 5 estrelas

John E Graham Recommendation

John E Graham has the courtesy, professional experience and drive to appropriately support leaseholders across the estate management spectrum, delivering excellent and timely service

30 de maio de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

Thank you for leaving John a review, is there anything John could have done differently to achieve a five star review?

Avaliado com 5 de um total de 5 estrelas

Highly Professional Support from the Ringley Group

I should like to record receiving very highly professional and empathetic support from Relationship Manager Susi Jay when I contacted the Ringley Group needing legal advice.

21 de maio de 2025
Avaliação não solicitada
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Resposta da The Ringley Group

We’re proud to have team members like Susi who go above and beyond to support our clients. Your feedback is truly appreciated and will be shared with Susi and the wider team.

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