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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. Phone answered quickly and my enquiry was dealt with effectively. Fab heater delivered with good updates from DPD. Thanks Rio heating!

Avaliado com 1 de um total de 5 estrelas

Bought a Rio Eco Plus - 2000W Ceramic Core Smart Electric - which worked well initially. We had a significant problem which took a long time to partially resolve, we have one more thing to sort out be... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased our first wifi heater from Rio Heating. Item arrived promptly and has worked wonders in our summer house which can get quite cold in the winter despite the insulation. The heater warms up th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent aftersales service. Got these radiators fitted around the house and there amazing , had an issue with one after nearly 2 years and after contacting the customer services, a new unit was po... Ver mais

Detalhes da empresa

  1. Fornecedor de Equipamentos e Sistemas de Aquecimento

Escrito pela empresa

At Rio Heating we take smart heating seriously. Our electric smart heating solutions are sleek, modern and compatible with the most popular smart home assistants to ensure seamless integration no matter your needs. Whether you’re looking for a convenient and cost-effective way of warming your home or wanting stylish electric heaters to add into a full smart home network, we have the perfect heaters for you.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

84 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(84)

8 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Wish I had heard of Rio heaters before…

Wish I had heard of Rio heaters before spending a lot on other gimmicky heaters sold by salespeople. Bought a Rio plus which is cheap and actually works! I live in a cold flat with poor insulation, these heaters will get the room up to the desired temperature fairly quickly with comfortable heat, unlike others which fall really short compared to this. Couldn't be bothered setting up the app yet but I can set the temperature manually and turn it on and off as I want. Only criticism is that it doesn't come with feet supplied and there doesn't seem to be a way to add to the order - be sure to contact the company By Phone (didn't respond to my email for some reason) requesting to have the feet sent out along with your order.

27 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing build quality and customer service

I have just brought four Eco Plus Ceramic Radiators from Rio Heating (one 2000W and three 1000W units) but had some questions before I brought them. I called up Rio Heating and spoke with David who was happy to answer all of my questions.
Once I had purchased them the units were delivered the next working day, and having now installed them I cannot express enough their high build quality, ease of use, and how aesthetically pleasing they are. All four units are installed and connected to my mobile via the Tuya app so I can turn them on and off from both inside and outside the house, set schedules, and set up quick steps and "scenes" for home automation.
Rio Heating and David have been highly responsive and great to do business with from start to finish, and I'll definitely be coming back here again when I move house and need new radiators.

15 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service, brilliant radiators , heat is great. Very happy

Absolutely amazing customer service and the heat that these core radiators radiate out is brilliant . So impressed with everything and would highly recommend this company. The radiators also look great on my walls and it’s brilliant you can program different radiators for different times and heat whether at home or when you’re out.

One extremely happy customer

16 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We got a RioEco to go in a cabin

We got a RioEco to go in a cabin used by my wife for hair dressing and it works wonders. Being able to remotely turn it on using the app before going out there makes a massive difference. Surprising how much heat it punches out too.

27 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Company

I ordered a heater back in December but there was problem with the delivery. I spoke to a few of the guys at Rio heating who were all very helpful and friendly. My main contact was Dave. T who went above and beyond to solve my problem, sending a new heater and I received it the very next day! I would strongly recommend this Company

27 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Product and First Class Customer Service

After a visit from Dave and following his recomendation, we decided to purchase four of the radiators to be placed in two of our branches. The heaters were easy to install and we managed to connect the radiators to the Tua app without any hassle! The one issue we subsequently had was easily resolved over the phone.

17 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased with my Rio heaters

Very pleased with my Rio heaters. They are efficient and easy to control with the reliable Tuya app.
Delivery was prompt with items arriving carefully packaged and on schedule.
I had a minor issue with one and customer support post sale was excellent. These heaters are great value for money and I would recommend them.

1 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, and product. Bought 3 heaters to replace outdated storage heaters. They arrived promptly, were easy to install and set up. They are working beautifully. An enquiry was answered promptly and effectively.

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow best company I’ve ever bought from

Wow best company I’ve ever bought from, ordered easy , phoned to ask delivery date very nice man on phone could not do enough to help , next day delivery, fitting easy , template provided , and heat wise wow they got some heat, heated room no problem, very impressed,

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and great product

I have ordered and installed five Rio Eco Plus radiators. All I can write here that experience is outstanding.
My home is warm and comfortable again, furthermore various modern features and Tuya App will help to save money.

Great product and excellent customer service, highly recommended!

25 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product (1000w rio eco plus)

Great product (1000w rio eco plus), easy to install, and when I had an issue connecting to the App I sent an email for some advice and received an instant response which helped me get things set up.
Would highly recommend!

16 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied.

I ordered the Rio Eco Plus ceramic core electric radiator and it's absolutely fantastic. The customer service from this company is next level also.

18 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. I had difficulty ordering at first but the communication from Rio to assist me was excellent. Heaters ordered Wednesday 28th December, delivery arrived Friday 30th December. Highly recommended 👌

28 de dezembro de 2022
Avaliação não solicitada
logotipo da Rio Heating

Resposta da Rio Heating

Thank you for your positive review. Kind regards, Rio Heating

Avaliado com 5 de um total de 5 estrelas

Excellent product . Thoroughly recommended

I have to say I am surprised to read of some of these negative reviews as my experience with Rioheating has been very positive . I purchased 13 Rio Eco Plus radiators so that I could remotely manage the electric heating in 2 holiday lets. They are easy to install and program and pair with your phone and the customer support I received from Dave has been exceptional. We have had one radiator that has developed a fault but a replacement was sent out straightaway . I can definitely recommend this product

12 de dezembro de 2022
Avaliação não solicitada
logotipo da Rio Heating

Resposta da Rio Heating

Thank you for your positive review. Kind regards, Rio Heating

Avaliado com 5 de um total de 5 estrelas

Great & smart electric radiators

Great electric radiators, bought two of them in early 2022. Set the temperature from my iPhone every morning before I get to my studio. Just bought two more. Highly recommend this product.

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Rio Heating

Resposta da Rio Heating

Thank you for your positive review. Kind regards, Rio Heating

Avaliado com 5 de um total de 5 estrelas

Great support

After having trouble with configuring my Rio Arc heater with the app. the technical support was able to help me resolve the issue.

7 de dezembro de 2022
Avaliação não solicitada
logotipo da Rio Heating

Resposta da Rio Heating

Hi, We are very sorry that the Rio App no longer works with the old Rio Arc glass heaters. The problem was out of our control. The new Rio Eco Plus is supported by Tuya which is a global service provider and will always support the Rio Eco plus radiators. Please email sales@rioheating.com and we will explain what we are hoping to do in the new year for old Arc uses. Kind regards, Dave, Rio Heating.

Avaliado com 2 de um total de 5 estrelas

I bought a Rio eco plus radiator

I bought a Rio eco plus radiator. I found it hard to programme the timer but after a couple of e-mail messages from Dave at Rio, I conquered the timing for a simple once per day format. I have only had the ceramic core radiator for a couple of months and have three faults.
1. The multi use drilling template was incorrect
2. The heat travels upwards rather than outwards and therefore goes up the curtains and gets trapped between curtains and window making the room not-so-warm. The solution for this is to have the curtains in open position during bedtime in preparation for timed early morning start.
3. With the rising cost of energyI have been a bit of a miser with my heating and only use it occasionally but already it has started making a loud banging noise upon use which can sometime cause me to startle. Unfortunately I would neither recommend or purchase another Rio heater for these reasons.

29 de novembro de 2022
Avaliação não solicitada
logotipo da Rio Heating

Resposta da Rio Heating

Hi, we are sorry that you are not happy with your Rio Eco radiator. Have you emailed sales@rioheating.com to let us know about the clicking issue? Please do and we will sort this out for you. Kind regards, Dave, Rio Heating

Avaliado com 5 de um total de 5 estrelas

Excellent heaters, excellent service!

I purchased 5 heaters from Rio Heating that I have found to be spot on for my requirements. They all worked perfectly for 18 months, when unfortunately one of them proved faulty and ceased to heat up. After contacting Rio Heating, the Managing Director contacted me directly and sent out a new one, no questions asked. I would highly recommend this company to anyone.

1 de novembro de 2022
Avaliação não solicitada

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