So far , we don't have outages every time it gets windy. I really wish that it was cheaper.Because times are so tough for everybody and other companies have internet for cheaper right now and I think... Ver mais
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Veja o que dizem as avaliações
The service constantly goes down and it's out sometimes for more than 24 hours before it comes back up. Customer service is based out of India and it takes almost 30 mins get someone on the phone. We... Ver mais
Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me of... Ver mais
A empresa respondeu
Well we had a few connections issues with our old computer took a few tech attempts but they got it. Also someone hit a underground line which they are supposed to get the area located before digging... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple.
Informações de contato
6000 Fairview Rd, 28210, Charlotte, Estados Unidos
- ripplefiber.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very few outages
Very few outages and if there is one, we are kept informed of the progress. Speed is good.
I've been waiting over a month to get…
I've been waiting over a month to get my cable buried.
Quick and on time
Fast and professional installation
Fast and professional installation, great service, great price.
Consistency in service and pricing.
So Far everything has worked the way it…
So Far everything has worked the way it has been presented to me. I did have an issue with having my line buried in the yard. It took about 2 weeks to get the yard done. But everyone was very helpful getting it done. But it did take about two weeks
The person to person interaction was…
The person to person interaction was great!
The service constantly goes down and…
The service constantly goes down and it's out sometimes for more than 24 hours before it comes back up. Customer service is based out of India and it takes almost 30 mins get someone on the phone. We are moving on to a new service provider soon.
Service is fast and reliable.
Service is fast and reliable.
No buffering
No buffering, customer service is really good.
Installation was great
Installation was great. I'm enjoying my service.
Prompt arrival time
Prompt arrival time. Arrived earlier than expected. Very neat and knowledgeable.
Installation was fast and thorough
Installation was fast and thorough, responsiveness to request has been fast, and my Internet service has been fast and reliable.
Tried to talk to guys install on street…
Tried to talk to guys install on street they couldn't speak English. I wanted to know why I dont have a black box in my yard
Ripple fiber is fast
Ripple fiber is fast! I live in a pretty big building and my neighbors can see my signal. I can see my signal at the ice cream shop down the street. Love it.
Service has been great
Service has been great when needed. Staff is excellent and very professional.
Not worth the effort
I have had this company hired for both my business and residential. First, my business that he lined into the practice and made me wait for the whole damn 4 hour wait window. Promise we are not going to be like the other guys. Only to wait and no show. Grrrrrrr. The response was we are only residential. One week later, just kidding we can do business now....Second incidence at my home and they dug up three areas in our yard and the mailbox sank in as a result. Response: I am sorry we cannot find the tie ins or the junction box for the lines that we laid. Good luck we cannot provide service. I mean you had one job. Stupid
Good service. Service date below approximate!
Good service, few problems, only one incident that required problems was successfully!!!
The customer service at install was…
The customer service at install was fantastic. The service and speed is great.
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