Slow Shipping. Poor Customer Service
I placed an order 11 days ago for two items that were supposedly in stock. When I didn’t get a shipping notice after 8 days, I started emailing and chatting to find out why. Apparently, the customer service people only work a few days a week. I finally got a response via email saying they would contact their distribution centre (yes, that is how they spelled it. They must be European) and let me know the outcome. After receiving no response for two days, I emailed again, chatted again and called, again. I received a testy email saying that just as they said in the first email, they would get back with me when they know more. No commitment to when I would get a response. No commitment to a ship date, just standby forever until they get around to doing something. The $700 order is paid in full so they have my money and are in no hurry to ship it, even though their website says it’s in stock.
At the very least, they owe me a target date for when I will get a ship date.
I contacted the manufacturer, Emporia, to see if this company is an authorized distributor and their virtual agent said they are not.
I have asked them to give me a ship date or cancel the order and refund my money. No response so far but responses apparently take two days, minimum. There’s no point in calling because they never answer the phone.
I recommend looking elsewhere for green energy solutions.