Rita's Bazaar Avaliações 52

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I purchased a Georgian silver sauceboat made by an ancestor, something I'd been looking for years and they were extremely helpful throughout, they totally understood the importance of it to me. Commu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I never had much experience shopping for antiques before finding Rita's Bazaar. It always felt a little inaccessible to me - I thought maybe I couldn't tell something beautiful and valuable from the w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rita's Bazaar went above and beyond to make sure that I received an antique item that I desperately wanted. When it was finally available, I was promptly contacted and given the chance to view the ite... Ver mais

Avaliado com 5 de um total de 5 estrelas

So I contacted this lovely company with regards to some antique items that belonged to my parents. I was very cheeky and asked their advice which they gave freely, generously and even helped me prep p... Ver mais

Detalhes da empresa

  1. Antiquário

Escrito pela empresa

Home of wonderful antique and vintage items. Add some charm and beauty to your home without leaving a carbon footprint!


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

52 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Fantastic customer servicve

I purchased a Georgian silver sauceboat made by an ancestor, something I'd been looking for years and they were extremely helpful throughout, they totally understood the importance of it to me. Communication was spot on, very well packaged to protect it, it was delivered quickly and safely. Would definitely recommend - genuine and ethical.

8 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The pin closure doesn’t work

The pin closure doesn’t work
I wrote but no one answer me

5 de junho de 2024
logotipo da Rita's Bazaar

Resposta da Rita's Bazaar

I'm very sorry that you had a negative experience, but we didn't receive any e-mails from you. I have written to you directly to resolve this issue.

Avaliado com 5 de um total de 5 estrelas

Rita's Bazaar went above and beyond to…

Rita's Bazaar went above and beyond to make sure that I received an antique item that I desperately wanted. When it was finally available, I was promptly contacted and given the chance to view the item and purchase it. It was securely and safely wrapped and made it from London, UK to Florida, USA in pristine condition.

7 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Wonderful experience

Wonderful experience! Tanya was most accommodating. I bought something on eBay in which the seller would not ship to me in the US. One text to Tanya and she had me ship it to her (in the UK) and she relayed it off to me. I have also had the same experience when I’ve purchased items from Rita’s Bazaar…great people!!!
5 stars is not enough

4 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Good Items for sale and Good Service

I was steered to Rita's Bazaar website after asking a question about an item advertised on another site .
I found the quality of the goods for sale in the bazaar was good and the prices were very competitive .
Having bought an item I was slightly confused as to how to pay but this was soon clarified and the item was sent very promptly .

15 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dishonest seller lied about condition of item

Buyer beware. This seller sold me an emerald and opal ring which had extensive and obvious damage. The seller didn't mention any of these flaws in the listing, and when I asked to confirm if there was any damage before purchasing the ring, she outright denied it. All the photographs of the ring were taken in a light and from certain angles so as to hide the damage. When I made contact, the seller took ages to respond. When she finally responded, she denied all knowledge and responsibility for it. She refused to refund me, instead offering an insultingly low 20 pounds reimbursement, which wouldn't even begin to scratch the surface of the cost of repairs. The seller also tried to persuade me to take a lifetime 15% discount for the next time I shop in her store - as if I would be inclined to do so after this disastrous and deceptive transaction. I asked that the seller compensate me for the cost of having the ring repaired - a fair suggestion. That's when the seller cut me off completely. Please beware of this seller. They were pleasant and accommodating right up until the point that I paid for the item. Then they didn't want to know I existed. This seller had the audacity to sell an item which had very clear signs of damage, while having the nerve to feign innocence about it. No matter what you are considering buying from this seller, and how much you may love the look of it, please, for your own good, avoid, avoid, avoid Rita's Bazaar.

MY REPLY TO THE SELLER’S RESPONSE:

Dear Tanya,

Not accepting returns in your store policy is understandable, if, in fact, the item being sold is exactly as advertised. Unfortunately you purposely chose to conceal significant defects to the item, while still denying my rightful request for a refund. This is just plain dishonest and indecent.

Not only do I not own own a microscope, but the damage to the gems is so obvious that it is clearly visible without one. Ironically, you do own a microscope, and one of the photos you supplied me was taken with a microscope from one part of the item - the part that was not damaged. What a strange coincidence. Trying to claim that I’m just some picky customer that expected too much just adds insult to injury, and is just another misstep in your terribly dishonest approach.

Lastly, PayPal decided the case in MY favour, not yours. Thankfully, I was awarded a full refund for the damaged item, since this was a very obvious case of deceptive and misleading advertising. PayPal even awarded me reimbursement for shipping charges, as they could clearly see that I was the victim in this case. Trying to claim publicly that the case was closed in your favour is just another lie from you. Simply disgusting.

Running a business should be done with honesty, transparency and integrity. You’ve told lie after lie to save face, and have fought tooth and nail to avoid taking responsibility as a business owner. All this does is reflect very poorly on you.

Since slipperiness, deception and denial of accountability seem your personal hallmarks, I would consider abandoning the antique goods business, and instead consider a career in politics, where those particular qualities would be welcomed. Even expected.

Shoppers - please be warned. Do not buy from this seller.

Regards,
Sara

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Rita's Bazaar

Resposta da Rita's Bazaar

Dear Sara,

Thank you for sharing your experience on Trustpilot. We appreciate all feedback as it helps us improve.

As a small, family-owned company, we strive to meet the highest customer satisfaction levels. Regarding the ring you purchased, we want to remind you that we resized it as a special exception, despite not usually offering this service. We also explicitly communicated that we would be unable to accept the ring in return since the alteration was so significant. You agreed to this condition before proceeding with your purchase.

When you reported the defects you discovered under a microscope, we promptly reviewed your concerns and offered a goodwill gesture of a partial refund. We work diligently to ensure our items meet high standards of quality, though we understand that different people may have different perspectives on what constitutes a defect.

We appreciate PayPal’s thorough investigation and their decision to close the case in our favor. We hope this reinforces the trust our future customers can place in our commitment to fairness and quality.

Thank you once again for your feedback. Should you wish to purchase another piece in the future, we would be happy to assist you under our standard terms and conditions.

Regards,
Tanya

Avaliado com 5 de um total de 5 estrelas

All good. All fine. All satisfied.

I purchased a beautiful Stirling Silver sugar bowl from Rita’s the almost other worldly collection of fine and unusual items. The entire transaction from beginning to delivery was seamlessly executed. I most definitely recommend any and all to secure your interests in their collection of fine objects.

5 de dezembro de 2023
Avaliação não solicitada

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