I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed UPDATE: I was contacted very late on... Ver mais
A empresa respondeu
Easy ordering process with the knowledge via a checking email that the product was in stock. Excellent wine and was well packaged. Struggled with the tracking process via shop and so was expecting d... Ver mais
A empresa respondeu
Amazing service. I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, betw... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Informações de contato
Seaham, Reino Unido
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4,8
Excelente
117 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Robertson Wines
Thank you very much Julie!
They followed a good procedure and it…
They followed a good procedure and it worked perfectly and the wine was good too
10 de junho de 2026
Resposta da Robertson Wines
Much appreciated Judy for the lovely feedback, glad you enjoyed the wine!
I always receive exceptional service…
I always receive exceptional service from this fabulous wine company. Highly recommended for a great choice of wines at a good price, fast delivery and exceptional customer service. ⭐️⭐️⭐️⭐️⭐️
7 de junho de 2026
Resposta da Robertson Wines
Thank you so much Helen! We always love seeing your orders come in, you've been a customer of ours for a while now and we really appreciate your continued business and that we're able to meet your expectations every time!
Good service and friendly guys
Good service and friendly guys. My only concern was as I was having the wine delivered directly by Robertson’s I was unable to track the delivery
21 de maio de 2026
Resposta da Robertson Wines
Thanks for the order and review Glyn. We delivered your order on the date requested and we always call you in advance when delivering ourselves to ensure you will be in. This is a free and flexible service provided by ourselves so tracking is not possible. But we always call ahead to see what works best for you. You can also opt for Parcelforce delivery at checkout if that suits you better. Thanks again!
great wine and service
29 de maio de 2026
Resposta da Robertson Wines
Thank you very much Nigel. Much appreciated for the very kind review mate.
Resposta da Robertson Wines
Thanks for the feedback Peter. We never charge more than we absolutely have to so this is appreciated mate, cheers!
Excellent service all round
Excellent service when ordering and delivery was spot on. Highly recommended!
13 de maio de 2026
Resposta da Robertson Wines
Cheers Neil! Glad you were happy with everything!
Had the exact wine I was after
Had the exact wine I was after, easy order and very quick delivery.
1 de maio de 2026
Service is excellent
Service is excellent, only compromised by contradicting delivery emails from Royal Mail
23 de abril de 2026
Lovely guy
Lovely guy, very helpful. Needed some wine urgently and my order went wrong but corrected straight away and put on next day delivery.
13 de abril de 2026
Resposta da Robertson Wines
Thank you Joanna for the nice review! Happy we got it sorted in the end. Do let me know if you need anything else per our conversation, thanks!
Resposta da Robertson Wines
Thank you Terence! Enjoy!
I ordered two cases of wine for our son…
I ordered two cases of wine for our son to be delivered to London . Then he was going away and everything got complicated . But you kindly agreed that I cancel the order which was a relief to me !
So I was v appreciative of that .
I will wait for the refund into my bank account .I will be ordering again .
20 de março de 2026
Resposta da Robertson Wines
No problem at all. Looking forward to seeing another order from you, fingers crossed for next time! Thanks!
Initial order some time ago enabled new…
Initial order some time ago enabled new order to be processed quickly. Delivery made to a Flat but worked well.
26 de fevereiro de 2026
Wine was delivered the next day
Wine was delivered the next day. Excellent service
13 de janeiro de 2026
Resposta da Robertson Wines
It was lovely to see and deliver to you personally so quickly Dorothy. Thanks for the kind words!
Quality wine at a good price
Wine arrived in good time. This is a quality wine & price is very good
18 de dezembro de 2025
Resposta da Robertson Wines
Thanks ever so much for the feedback Derek. Much appreciated!
Excellent customer care
The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie. I’m
19 de dezembro de 2025
Resposta da Robertson Wines
Thank you ever so much Tom for the lovely review! I am glad you got it in time for Christmas, and hope you had a great one too. Happy New Year mate!
What a Service
First class delivery came when there said it would ,
I will definitely re-order.
12 de dezembro de 2025
Resposta da Robertson Wines
Much appreciated Malcolm. We also appreciate your patience during the Christmas period as we've been working through a backlog of orders. Thanks!
Resposta da Robertson Wines
Thank you very much Paul. Glad we found you in the end, enjoy!
Excellent service and delivered with…
Excellent service and delivered with care.
23 de novembro de 2025
Resposta da Robertson Wines
Glad you got it safe, and thanks for the great review! Really helps us!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.