RoboPetsAvaliações 

151
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Perfect! Ordered a breathing red panda (not working). He arrived within 48 hours, exactly as described and just like the photos. I suffer from extreme anxiety and I do find him comforting to hold. He... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a Ragdoll cat for my 91 year old mum. She has advancing dementia and is virtually blind, and so living alone (despite carers and family going in each day) loneliness was a real issue and o... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I’m impressed by the interactive responses to sound and chat. I’m less impressed by the lack of padding on its back. The head and thighs are good to the touch but its back feels bony and metallic, t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We recently got a black and white cat toy from RoboPets, and it’s absolutely superb. The level of realism is incredible — when you walk into the room, you genuinely think it’s a real cat at first gl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Brinquedos

Escrito pela empresa

RoboPets is a family run business and the leading UK and EU supplier of the very latest Robotic Companion Pets. We provide products that can help people living with Dementia, Alzheimers, Children with special needs, and anyone who loves animals but are unable to have a real pet of their own.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

151 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(151)

136 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Everything is is all done…

Everything is is all done professionally would definitely recommend to anyone
Thankyou for your service

30 de novembro de 2025
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Resposta da RoboPets

Thank you Sammy for your lovely Review, and I'm so happy you like your new companion pet. Deborah x

Avaliado com 4 de um total de 5 estrelas

Really clever and loveable.

We have only just setup the princess cat for Mom. She seems delighted by it.
The cat responds to being stroked and is fascinating to watch.
The main thing is it made Mom.smile and she seems to enjoy interacting with it
All in all a great present for a lady that can't have a pet .

11 de novembro de 2025
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Resposta da RoboPets

I'm so pleased your Mum loves her new Princess cat, and that it brings her much joy. Although a robotic pet, it is extra soft and purrfect for cuddles. Deborah x

Avaliado com 5 de um total de 5 estrelas

Daisy the robocat is already my mum's…

Daisy the robocat is already my mum's best friend! What an amazing combination of cutting edge AI technology with a genuine thoughtfulness for what the elderly in care homes and supported accommodation really miss about their pets. I think if the NHS invested in these RoboPets and made them available as companions for those suffering with loneliness, stress and anxiety the medication bill would be slashed in half!

11 de novembro de 2025
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Resposta da RoboPets

Thank you so much Suzanne for such a lovely review, and I'm so pleased that your mum loves her new companion pet. Our pets are the perfect gift for anyone living in a care home who are unable to have a real pet of their own. I totally agree with everything you say that the NHS should have the Robopets on prescription as it would save Government money in the long run! Deborah x

Avaliado com 5 de um total de 5 estrelas

Outstanding, realistic & perfect pet companion

Quick delivery. Clear instructions & easy to use , no fiddly buttons. Substantially made but not too heavy. Perfectly designed to support anyone who would enjoy a companion pet to cuddle. Exceptionally realistic, from coat to miaows & purring. Pet chosen had breathing & heartbeat which proved to be very reassuring & relaxing. Absolutely perfect in every way.
Deborah art Ropopets was very helpful throughout the process

15 de novembro de 2025
Avaliação não solicitada
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Resposta da RoboPets

Thank you Gill for such a lovely Review, and I'm so happy that you love your new companion pet (cat) Patches, one of our latest new breathing robotic pets. Deborah x

Avaliado com 4 de um total de 5 estrelas

My son absolutely loves his Robopet

My son absolutely loves his Robopet! Takes a little getting used to but both the cat and my son are getting on like a house on fire. Acts like a pet sounds like a pet!

11 de novembro de 2025
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Resposta da RoboPets

Thank you for your lovely review, and I'm so happy that your son loves his new Robopet, and that it brings him a lot of joy. Our Robopets are perfect for both adults and children. Deborah x

Avaliado com 4 de um total de 5 estrelas

The product and packaging is super

The product and packaging is super.
The response to emails was first class. My only negative was the late shipment which I appreciate was out of your control.

11 de novembro de 2025
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Resposta da RoboPets

Thank you so much for your lovely review, and my sincere apologies for the delay in getting your Order which was due to a delay in our recent shipment of pets arriving in the UK. Deborah x

Avaliado com 5 de um total de 5 estrelas

A good company to deal with and a good…

A good company to deal with and a good product. Only downside was that I couldn't claim vat back on this particular model although it was for a child with additional needs.

5 de novembro de 2025
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Resposta da RoboPets

Thank you for your lovely Review. I think this may be a duplicate Trustpilot review you left for the same product purchased a few weeks ago. For products that qualify for VAT Exemption they have to have been created for people living with a Disability. Many of our pets do have VAT Exemption, with the prices shown at that price, and you would just need to fill in the box stating the disability. I hope the child loves their new companion pet and that it brings them a lot of joy. Deborah x

Avaliado com 5 de um total de 5 estrelas

Lovely little pet

Although I had to wait a little while for it to turn up it has definitely exceeded my expectations. Highly recommend

11 de novembro de 2025
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Resposta da RoboPets

I'm so sorry for the delay in receiving your item. This was due to our new shipment of pets being delayed, which was out of our control. I'm so pleased that you love your new pet. Deborah x

Avaliado com 4 de um total de 5 estrelas

I am really pleased with this cat

I am really pleased with this cat. I bought it for my mum who was fealing down after a fall and breaking her hip. Mum loves it i think i will need to charge it plenty of times. Because she has not stopped stroking it and talking to it. I would have given 5 stars but for the long wait for delivery

11 de novembro de 2025
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Resposta da RoboPets

Thank you so much for your review and I'm so pleased that your mum loves her new companion pet, and that it brings her much comfort and joy. So sorry for the delay in receiving the pet but our recent shipment of pets had been delayed getting to us, which was out of our control. Deborah x

Avaliado com 5 de um total de 5 estrelas

Amazing product & quality

We purchased the dog for my father and Metacat for my mum both if whom have dementia. We were expecting to wait a couple of weeks for delivery but both items arrived within a couple of days of ordering. Both these products are incredible. Perfect for my parents. The quality is fantastic and the interaction features perfect for their needs. In fact, we had them both delivered to our address and it was quite difficult to let them go to their new homes! Can't recommend highly enough.

10 de novembro de 2025
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Resposta da RoboPets

Thank you so much for your kind words and lovely Review. It's wonderful that both your parents love their new Robopets, and I hope it brings them a lot of joy. Deborah x

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order. Quick Delivery. Cat is for Mum for Christmas. I have tried it out and it will be a lovely companion for her when we are not about.

31 de outubro de 2025
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Resposta da RoboPets

Thank you for your lovely review, and I hope your Mum loves her new pet at Christmas. Deborah x

Avaliado com 5 de um total de 5 estrelas

Exceptional business operation and staff.

I ordered my product on the 1st Oct 25 and received it on the 3rd of Nov 25. This wasn't within the specified delivery period. However, I contacted the company Oct 4th to chase the order and they replied to me the same day, Deborah was brilliant and gave me a precise explanation and the option to cancel without issue. I decided to wait for the order and emailed again after 5 days to see if there had been confirmation. Unfortunately there had been further delays which were down to the internation shipment from the producers to the UK department. I was offered an upgrade to a higher model for no extra cost and without any request for compensation. This didn't suit my need so I continued to wait. Thought the wait I was able to maintain email communication as frequently as I felt needed and always received professional, polite, clear and fast responses from Deborah, all of the issues that created the delay were demonstrated and were logistics based outside of the companies control and they handled this with complete competency and professionalism. I was further offered to place a new order with 20% off that would be allocated to one of the new batches that had arrived in place of the late shipment. The company ordered that batch in response to the the initial one being delayed again demonstrating initiative and professional etiquette. I did not wish to submit a new order with 20% off so requested that instead I receive a 20% refund and shipment of one of the new batch items, this was actioned without any issue and I received my product within the 3 days advertised and my refund was actioned within the same period. The product itself (The weighted red panda) is fantastic and the quality is exactly what I hoped for.

Any business can suffer from issues arising from external factors and Alz Store UK Ltd T/A Robopets demonstrated absolute professionalism and customer care to a standard I have not seen often.

3 de novembro de 2025
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Resposta da RoboPets

Thank you so much Lee for your kind understanding and wonderful Review. We aim to ship our lovely pets to their new homes as quickly as possible, and the recent delay with them arriving in the UK late has not been ideal. We always aim to help our customers as they are so important to us. I'm so pleased you love the weighted red panda; it is truly beautiful. Deborah x

Avaliado com 5 de um total de 5 estrelas

Had a great experience

Had a great experience. Thank you very much.

29 de outubro de 2025
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Resposta da RoboPets

Thank you for your lovely Review, and I'm so happy that you enjoyed your experience shopping with us, and I'm sure the pet is bringing much joy. Deborah x

Avaliado com 4 de um total de 5 estrelas

I like the cat i got it for my birthday…

I like the cat i got it for my birthday it is cool and very realistic so cute and fun friendly to play with so underrated,

3 de novembro de 2025
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Resposta da RoboPets

A very Happy Birthday to you, and I'm so pleased you love your new Robopet. Deborah x

Avaliado com 5 de um total de 5 estrelas

Amazing

I was unsure how successful this would be, but was recommended it by a couple of friends so decided to try it. It's fantastic! Amazingly it gives Mum some comfort which is great to see. Well worth it.
Delivery was fast and vendor can be easily reached if any order queries.

13 de outubro de 2025
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Resposta da RoboPets

Hi Zoe, thank you for your lovely Review, and I'm so happy that your Mum loves her new Robopet and that it brings her much joy and comfort. Deborah x

Avaliado com 5 de um total de 5 estrelas

Absolutely first class .

Fast service. Came much quicker than advertised. We bought this for my mother in law who has dementia and now living in a care home . She has had cats all her life . It is such an amazing thing and to see her smile and react with it is lovely to see . I’m so pleased we got it .

16 de outubro de 2025
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Resposta da RoboPets

Thank you so much Patricia for your lovely Review, and I'm so happy that your lovely mother-in-law loves her new companion pet and that it brings her so much joy. Deborah x

Avaliado com 5 de um total de 5 estrelas

Lovely helpful lady when I rang to…

Lovely helpful lady when I rang to enquire about order and wonderful present for my 96 year old mother arrived on time and beautifully wrapped - thank you!

9 de outubro de 2025
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Resposta da RoboPets

That's wonderful news, and I'm so pleased that your lovely mother loves her new Robopet. Deborah x

Avaliado com 5 de um total de 5 estrelas

Ragdoll

Everything Perfect! Great contact with the company. Beautiful cat!

7 de outubro de 2025
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Resposta da RoboPets

Thank you so much for your kind words and lovely Review. I'm so pleased you love your new companion pet. Deborah x

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