robotmylife.com.au 

I order a cordless vacumm on the 10th November . Have sent a number of emails only receiving 1 reply with the product is currently in presale . Which i dont understand how they can take your money for something that isnt even available to purchase . Since that email I have sent a further 3 emails asking for a estimated date of stock arriving , then an email requesting a refund but have had no replies . Starting to wonder if this was a scam 🤔

Absolute scam!! Ordered from this company in August and never received the goods. Only way to “contact” them is through a chatbot. Offered a refund but when I sent details the never responded or returned my money. Avoid at all costs

Terrible, non existent customer service. I august a Legee D8 in August and it’s broken - no one will reply to my ticket, their phone line is all automated so I can’t even talk to anyone. It’s been over a week and nothing. Scammers.

I would never buy anything from this company again ,I brought a UlenticT10 Pro Lite Robotic Vacuum and Mop,hard to set up and when it says what country there is no Australia, doesn't clean good and I ordered bags a few weeks ago and I still haven't got the bags , the company does not help you.Would not recommend that company or that product waste of money

This entire company is a sham. I purchased the D8 with the LuLu tower, within 5 mths the silicon brushes that clean the mop once per day complety fell apart i was told you pay for new once as it is a consumable hang on 5mths??? Now the D8 will not connect the the app i was told that i should test it on an android not apple however it was working just fine on this phone. No customer service and they DO NOT HONOUR THE WARRENTY You can not call them and they do not answer the emails

Absolutely shocking customer service !
I purchased 2 products ( less than a year ago) from this company . Both the poolbot and leaf skiimmer are not working . The pool bot does not work at all and the leaf basket on the skimmer has disintegrated . You cannot contact this company by phone as their number directs you to e mail them . I have e mailed them on numberous occasions and no reply for weeks. I did however manage to contact them on the phone number a few months ago and the consultant actually said to me that many people have complained and had the same issue as me with the quality of the leaf skimmer . next step ACCC

I bought a Pool robot 12 months ago with a 2 year warranty and they are uncontactable. There phone number is a message directing you to contact them via email or website. I did so a dozen times and still not received a response. They are a scam.

Very poor customer service. Ordered a part two weeks ago only correspondence.... what do you need the part for????

The service level of this company is terrible - purchased a Moebot robot lawn mower and had endless issues. No support whatsoever. Complete waste of time and company would not reply

They appear to be a scam as they have cut off all contact with customers. There website site is an automated email asking for more details and the ignores . Their phone number is a message service telling you to go to their website.

this company is atrocious, do not deal with them. I ordered a pool robot, when I followed up after a lack of contact I got told they had none in stock even though they were still advertising them. It was going to take 2 months for them to get them back in stock minimum so I cancelled the order and asked for my money back. They agreed, but I stil haven't seen the money and it has now been 3 months!

I bought an Ultenic T10 Pro and a pool cleaner from My Robot Life. While the pool cleaner is still working fine (for now), the experience with the vacuum has been really disappointing.

After only a short time, the vacuum stopped connecting to the app. I followed every troubleshooting step, split my Wi-Fi to ensure it was using the 2.4 GHz network, and reached out for help several times. The responses were polite but ultimately unhelpful, and there was no offer of a replacement or refund even though the product was still under warranty.

This morning the vacuum stopped working altogether, so it has ended up in the bin. I am giving two stars only because the pool cleaner still works — but if that changes, so will my review.

Dont deal with this company. Google the reviews first. They owe us a refund for a product we purchased but wasn't in stock. Now they dont reply to emails and the phone number goes no where. We still haven't received our refund and can't contact anyone.

DO NOT PURCHASE FROM THI COMPANY!!!

1. ITEM WILL BREAK DOWN (MINE DID WITHIN 5 1/2 MTHS

2. IF YOU BY SOME REMOTE CHANCE GET THROUGH TO SUPPORT THEY WILL DO THE FOLLOWING.
a. Blame your phone
b. Internet
c. even when you do get through they then ignore.

Yes i have goneto fair trade.
YOU HAVE BEEN WARNED DONT GET SCAMMED

BUYER BEWARE! I purchased the Poolbot B150 from Robot My Life in November 2024. It wasn't cheap! and it only lasted 8 months before it didn't turn on. In early August 2025, after numerous phone calls(it should be noted that you CAN NO LONGER actually speak to anyone on the phone) and multiple emails it was decided that the unit was faulty & it needed to be returned for repair. I sent the unit back as per their instructions 28 August & heard nothing until after I had chased it up with 5 emails and 3 calls to find out where my poolbot was. A reply was finally sent back to me 6 October explaining that because they only have 1 technician & there are multiple faulty units being returned, my unit is in a queue and that they needed more time. The agreed upon timeframe was originally 5-6 weeks to repair my unit. At the six week mark I received another email to advise they need more time and today I have received the same email requesting more time.

I have requested a full refund but it has been refused because it is passed the 30 day money back guarantee, despite them not being able to give me an accurate timetable for the repair.

If they were a decent company with any ethical values they would honour the refund request due to their poor product, poor service & stress caused by this ordeal.

I am not alone as there are many that are having this issue with Robot My Life. No wonder their comments are disabled on their social media posts. 40+ emails to date, I have been without an operating unit for over 3months.

Robot My Life are selling loads of inferior units and are not set up to support the demand for repairs.

DO NOT BUY FROM ROBOY MY LIFE.

DO NOT SPEND A CENT WITH THEM. I love the products or rather the promise of making life easy is more accurate in all honesty. It's the shockingly useless customer service for repairs to a $4000+ mower. Excuses as to why I am yet to receive a refund for a vacuum/mop bot never delivered of $1300 roughly. HORRENDOUS COMPANY. JUST READ THE ONLINE COMMENTS EVERYWHERE AND SERIOUSLY AVOID AVOID AVOID.

Bought a home vac in late Jan 2025. By mid Feb it had stopped working. After a LOT of back and forward with customer service, we sent it back for repairs, although we did not want it repaired, we wanted a new vac or a refund. They told us we were not entitled to a refund due to us having reported the problem 30 days post purchase, which was a lot of rubbish.

Sent it tracked, they received it on the 10th of April 2025. To this day we still do not have the vac bac, nor did we get a refund. I have lost count of the number of emails.

I got a lot of guff saying that their tech had gotten COVID and they were backed up with other repairs.
I complained to Consumer Affairs, but they cannot do anything, I would have to take it to VTAC.

I sent them a registered letter, highlighting all issues, and I have not heard back from them.
Currently considering contacting the ombudsman, as this company should not be allowed to continue trading and scamming customers.

The worst customer service.
I have a faulty pool cleaner and they will not come back with a resolution- have been waiting 4 weeks now and given them everything they have requested.

Bought a Hobot D8 VACCUM AND MOP and Lulu Tower 6 months ago. The Vacuum and mop has stopped working and won't take a charge. I've tried to contact the company several times, including raising a service and warranty ticket and NO RESPONSE. You can't even call them or speak to a sales person. I'm totally disgusted.

L bought a cordless top of the range swimming pool cleaner, payed $1490 was on the 2nd October never arrived and had heard no more from them, have rung that many time, left messages still no answer, l think l have been scamed, what a ripe off !!!!! Sandra