ROCCABOXAvaliações 

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the products you received and that they did not feel suitable for your skin type.

Customer safety is extremely important to us. All products included in our boxes are sourced from established beauty brands and comply with UK cosmetic regulations. As individual skin types can react differently to cosmetic products, we always recommend reviewing the ingredients carefully and carrying out a patch test before use, particularly for those with sensitive or reactive skin.

We're also sorry to hear that the product selection did not meet your expectations. One of the aims of our mystery boxes is to introduce customers to a mix of both established and emerging beauty brands, but we appreciate that not every selection will be the right fit for every individual.

Your feedback regarding the product suitability, brand selection and overall experience has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the wonderful 5-star review! 💗

We're absolutely delighted to hear that you found our service to be a welcome change and that your experience with us has been such a positive one. 😊

Providing friendly, helpful service is incredibly important to us, so your kind words truly mean a lot to the team.

Thank you for your lovely feedback and support. We're thrilled to have been a delight to deal with and look forward to helping you again in the future! 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that your order arrived without issue and that you were happy to receive predominantly full-sized products. However, we're sorry to hear that the Mystery Box did not meet your expectations overall.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the contents did not feel reflective of the advertised £200+ value for you and that the product selection did not deliver the premium experience you were expecting. Your feedback regarding both the perceived value and overall curation of the box has been shared with our team as we continue reviewing and improving our mystery box offers.

We appreciate you giving ROCCABOX a try and thank you for sharing your honest feedback with us. 🎀

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you found the box beautifully packaged. However, we're sorry to hear that the product selection felt too similar and did not provide the variety you were hoping for.

One of our aims is to offer a diverse mix of beauty products across different categories, so we appreciate your comments regarding the balance and variety of the contents. Feedback like this is incredibly valuable as we continue to review and refine our box assortments.

Thank you for sharing your thoughts with us. We hope to surprise you with an even broader range of beauty discoveries in the future. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

While we're pleased to hear that you felt the box offered reasonable value at the Sky VIP price, we're disappointed that the contents did not meet your expectations as a gift purchase and that the advertised value left you feeling let down.

Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for taking the time to share your experience with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the 5-star review! 💗

We're delighted to hear that you felt the box offered great value for money and exceeded your expectations. 😊

It's also wonderful to know that everything arrived well packaged and in perfect condition. We take great care in preparing every order, so it's lovely to hear that reflected in your experience.

Thank you for your kind feedback and support. We hope you continue to enjoy your ROCCABOX treats and discover even more beauty favourites in the future! 🎀

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that you enjoyed the range of products included in your box. However, we're sorry to hear that you feel the product sizes have become smaller over time.

We understand that product size plays an important part in the overall experience and perceived value of a beauty box. While our boxes can contain a mix of full-size, deluxe and travel-sized products depending on the edit, we appreciate your feedback and understand your concerns.

Your comments have been shared with our team as we continue reviewing future box curation to ensure we deliver the best possible experience for our customers.

Thank you for your feedback and continued support. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're pleased to hear that your order arrived quickly. However, we're sorry to hear that the products included in the Mystery Box were not brands you recognised and that the selection didn't quite resonate with you.

Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, giving people the opportunity to discover something new. We appreciate, however, that not every selection will appeal to every customer and that brand familiarity can play an important part in the overall experience.

We're also sorry to hear that you felt there wasn't enough information available before purchase. As a mystery box, the contents are intentionally kept as a surprise, but we appreciate your feedback regarding the level of detail provided through the Sky promotion.

We hope your daughter enjoys discovering the products, and we thank you for sharing your thoughts with us. Your feedback has been passed on to our team as we continue reviewing and improving our mystery box offers. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your review! 💗

We're delighted to hear that you found the box to be great value for money and that your order arrived quickly. 😊

Providing exciting beauty products at fantastic value, along with a smooth delivery experience, is exactly what we strive for.

Thank you for your lovely feedback and support. We hope you enjoy all of your beauty treats and discover some new favourites along the way! 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that your boxes arrived damaged and that the contents were affected during transit. We understand how disappointing this must have been, particularly when purchasing multiple boxes.

We're also sorry to hear that all of the boxes contained the same assortment. While mystery boxes can contain similar selections depending on stock availability, we appreciate that customers purchasing multiple boxes are often hoping for greater variety.

Your feedback regarding both the condition of the boxes on arrival and the lack of variation between them has been shared with our team as we continue reviewing and improving our packaging and mystery box offers.

Thank you for sharing your experience with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with your Mystery Box and that the contents did not meet your expectations.

The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're disappointed to hear that the box did not provide the experience or value you were hoping for, and we're sorry that this has left you feeling reluctant to purchase from us again. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.

Thank you for sharing your thoughts with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the 5 stars! 💗

We're delighted to hear that you had a great experience with both our products and our service. 😊

Providing excellent value and outstanding customer service is at the heart of what we do, so it's wonderful to know we delivered on both for you.

Thank you for your lovely feedback and support. We hope to welcome you back again soon for more beauty discoveries and treats! 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing, discount retailers and promotional offers, which can affect how the overall value is perceived.

We're disappointed to hear that the contents did not meet your expectations and that you felt the value was not reflective of the advertised £200+. Feedback such as yours is important to us, and your comments have been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for taking the time to share your experience with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're very sorry to hear that your order has still not arrived and completely understand your frustration.

Having reviewed the Royal Mail tracking, the parcel appears to have encountered an issue within the network and has not progressed to delivery despite being dispatched and scanned through multiple Royal Mail facilities.

As we appreciate the significant delay and inconvenience caused, we have now processed a full refund for your order. Please allow a few working days for the funds to appear back in your original payment method, depending on your bank or payment provider.

We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. 🎀

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that you were disappointed with the products included in the box purchased for your wife.

We would like to reassure you that we do not include expired products in our boxes. All products supplied are checked to ensure they are within their usable shelf life and suitable for distribution. Many beauty products carry a Period After Opening (PAO) symbol rather than a printed expiry date, which is standard practice within the cosmetics industry.

We're sorry that the product selection did not meet your expectations and left you with the impression that the items were old stock. Your feedback has been shared with our team as we continue reviewing and improving our product assortments and customer experience.

Thank you for sharing your thoughts with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your experience with ROCCABOX has not consistently met your expectations. While we're pleased to hear that you've enjoyed some of our boxes, we're disappointed that many of the product selections have not felt relevant or useful to you.

Our aim is to offer a varied mix of beauty products across different categories and brands, introducing customers to both established favourites and new discoveries. However, we appreciate that individual preferences vary and that not every product will be the right fit for every subscriber.

We're sorry to hear that you have felt unable to make use of many of the products received and that this has impacted your overall experience with the subscription. Your feedback regarding product variety, curation and suitability has been shared with our team as we continue to review and improve future box selections.

Thank you for your honest feedback and for having been a ROCCABOX subscriber. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you for taking the time to leave your feedback. 💗

We're sorry to hear that your Mystery Box did not meet your expectations. We understand that part of the excitement of a mystery box is discovering new products and brands that you may not have tried before, so we're disappointed to hear that the contents left you feeling underwhelmed.

The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.

We're also sorry to hear that the product mix did not feel varied enough for you, particularly where two products appeared to serve a similar purpose. Feedback regarding product assortment, variety and perceived value is incredibly valuable to us and has been shared with our team as we continue reviewing and improving our mystery box offers.

Thank you for sharing your honest thoughts with us. 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you enjoyed your surprise box and that the products were a great fit for you. 😊

It's especially lovely to know that you found the items to be high quality and that you'll be able to make use of them all. That's exactly the kind of experience we hope to create for our customers. ✨

We're also pleased that your order arrived promptly and that you were happy with the service you received.

Thank you for your kind feedback and support. We hope to bring you many more exciting beauty discoveries in the future! 🎀💗✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the 5 stars! 💗

We're delighted to hear that you had a positive experience with ROCCABOX. 😊

Simple feedback like this means a lot to our team and lets us know we're delivering the experience our customers expect and deserve.

Thank you for your support, and we hope to bring you many more beauty discoveries in the future! 🎀✨

Resposta da ROCCABOX

15 de jun. de 2026

Thank you so much for the wonderful 5-star review! 💗

We're delighted to hear that you took advantage of the offer and that your wife was so impressed with the products she received. 😊

It's fantastic to know that the box arrived promptly, was well packaged, and delivered a great experience from start to finish. Hearing feedback like this makes all the hard work worthwhile. ✨

Thank you for your kind words and support. We hope your wife continues to enjoy her beauty treats, and we look forward to bringing you more exciting beauty discoveries in the future! 🎀💗