Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Ver mais
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Veja o que dizem as avaliações
What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Ver mais
A empresa respondeu
I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Ver mais
A empresa respondeu
I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Rock Active
Informações de contato
Estados Unidos
- rockactive.com
As pessoas também visitaram
If I could give a 0 I would I have…
If I could give a 0 I would I have tried to cancel my order within the 24 hr time limit and have received generic emails that say they will contact me in 1 to 2 business days which would be past my timeline the phone # on their website is not a real number this is a scam to take your money
25 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Lyndsey,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss the issue.We have sent a direct message to your inbox, kindly check it. Thank you
So easy to place my order
So easy to place my order, user friendly can’t wait to get my goods 😁
25 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Janet,
Thank you for taking the time to leave us such a nice review. That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right. Please do visit again, we'd love to have you as a customer again.
Web site very easy to use and good…
Web site very easy to use and good photography. Can’t wait to get my products .
24 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Michele!
We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.
Excellent service
Excellent service , brilliant customer service .
23 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Bowen!
Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.
Resposta de Rock Active
Hi Nele!
We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.
Looking good but bad quality
Looking good but bad quality. Patterns are not symetric, stitchings are poor, elastic doesn’t hold enough and is too thin for the waistband. Also terrible customer service to try to send it back...
23 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Lucie!
We are sorry to know regarding with the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.
Aspettando che arrivino gli articoli
È stato molto semplice acquistare e gli articoli scelti hanno dei prezzi molto buoni. Ora attendo che arrivino, per essere sicura di essermi fidata giustamente.
20 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Maria!
We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.
I saw items on Instagram that caught my…
I saw items on Instagram that caught my eye...and was easily progressed to the site and through my purchase. Glad to have Paypal as an option to streaming the process.
19 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Deena!
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Have a nice day ahead!
Never place an order on this site
Never place an order on this site. The company does not respond to letters of complaint, and does not return the money when the order is canceled. Although every person has this right within 24 hours after placing an order. I was also asked to post a positive review for a 5% discount. Below is the text of a letter from the company with this proposal.
"Hi Natalia,
I'm the CEO of RockActive.com and I just wanted to say thank you for your first purchase from us yesterday. If you have any feedback, or want to say hi, please reply to this email.
I would also like to take this opportunity to ask you for a favor and write a short review about your experience on our store. I'll personally give you a 5% cashback from your last order.
You can write the review here: REVIEW US
Thanks,
Randy Collings
CEO at RockActive.com
18 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Наталья!
We appreciate you for bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Rest assured that we will look into this matter.
Will never buy again! Delivery 7 weeks and low quality
Will never buy again. I did a purchase of more than $200 USD, the items were shipped in 4 different packages. One took 7 weeks to arrive, another one did not include all items. It was super painful and time-consuming to make them understand that one top was not sent. Finally, after 2 weeks bugging them, they finally decided to send the item again. They don't refund. The top hasn't arrived yet, I did the original purchase in Mid November. As for the quality of the clothes, the hoodies are fine, the sets are NOT good, poor fabric quality and not well done. The price is way too high for the quality and the waiting time is not acceptable.
17 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Paulina!
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
I like their personal touch
I really like the personal touch of this company! They have beautiful stuff and they are truly polite.
17 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Nikki!
It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every customer! Looking forward to your next purchase!
Good shopping experience.
Excellent sale prices and a lot of items to choose from. And the shipping was free.
So far so good. Waiting for delivery.
17 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Sandra,
We gratitude you for your feedback. You give us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
( ¨̮ )
It is very nice 2-pieces set.
I might think that it is a bit sad that bra has no pads, but I think that I like it,nontheless.
I am looking forward to it to be delivered to me :)
16 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Momo!
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Do not buy from this site!
Do not buy from this site! I recieved my item and it was COMPLETELY different from the picture AND it smelled like horrible chemicals! My profile picture shows what I was supposed to recieve (left) and then what I got (right).
Update: Spoke with Rock Active and according to their policy, I AM responsible for shipping the item back to them! Which isnt like your typical $7....they are in China!!! OR I can get a 75% coupon to get another item that most likely won't fit the description! The package that was sent to me was NOT from a company but what looks to be an individual from an Asian country.
ALSO BE WARNED! THIS COMPANY IS NOW ASKING PEOPLE TO LEAVE A REVIEW PRIOR TO GETTING THIER ITEMS FOR 5% OFF TO IMPROVE THIER SCORES!
16 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Kathy,
We sincerely apologize for the unpleasant experience you have encountered. With regards to that matter, we have sent you a direct message to your inbox. We would eagerly wait for your response so that we can be able to fix this matter for you. Thank you.
Great Discovery!
The workout clothes on the website look great & the prices are even better! I cannot wait for my order to arrive & to wear my new gear.
15 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Darcy!
We would like to thank you for sharing this great review about our customer service! We are thrilled that you enjoyed your experience with our shop! We will be sharing your feedback amongst our team. Enjoy your item and please come to visit us again soon!
love jacket
I ordered a jacket, which fits perfect 5 stars, love it
15 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Kyla!
Thank you for sharing your feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
Premature and now deceptive marketing practices
How can u ask for a review BEFORE ur first order 🤷🏽♀️Is complete, with the promise of a 5%kickback camouflaged as a 5%discount? Welp here is my review. Let’s see if I get my 5%.
I can better review once my experience is complete.
So far so good.
Southern Cal.
JUST RECEIVED A REPLY😨
Hi Neet!
Thank you for sharing your feedback. I am happy to hear that. However, can you change your review to 4 or 5 stars? So I can process the cashback of 5% to your account.
Thank you!
This is for real. They are falsely advertising for a review but will only follow they for a fraudulent positive reviews. No! U keep ur 5%. I will speak the truth. I’m not saying they do not have good service I’m calling them out on manipulative practices.
14 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Neet!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. Rest assured that we will look into this matter.
Resposta de Rock Active
Hi Jillian,
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
It would be good if the size…
It would be good if the size descriptions can show in cm/ inches
9 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Lau!
We appreciate you for bringing this to our attention. Rest assured that we will look into this matter.
Review
I give 5 for the customer service and shopping experience. Waiting for the product to check the quality :)
8 de janeiro de 2019
Avaliação não solicitada
Resposta de Rock Active
Hi Anna!
It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every customer! Looking forward to your next purchase!
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