RockIT Repairs Avaliações 159

O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent customer service. Well worth a 45 drive. They stand by their warranties. Drop your phone off, run errands around town, see a movie and pick up your phone a few hours later in like new con... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm one clumsy girl, and after dropping and breaking my screen on my iphone 4 and again on my iphone 5, the crew at RockIt repair has always provided QUICK and great services! one time I noticed a col... Ver mais

Avaliado com 3 de um total de 5 estrelas

Had a good experience with my ipod touch awhile back, my last experience which was with my ipad is why I had to give this 3 stars than 5. Seemed like they were getting frustrated when I was confused a... Ver mais

Avaliado com 1 de um total de 5 estrelas

My experience was so bad, there was nothing to pay them for. They did not fix my phone, and still charged me $29. They did not do anything to minimize the water damage. I got absolutely no communicat... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oficina de Produtos Elétricos
  2. Serviço de desbloqueio de reciclagem de celulares
  3. Loja de Eletrônicos
  4. Provedor de serviços de internet

Informação fornecida por fontes externas variadas

RockIT Repairs started in December of 2012 in a small room at the George Washington Executive Center in downtown Fredericksburg. Quickly the demand for our repair services grew and we relocated to the 2,000 square foot facility at 1319 Lafayette Boulevard in March of 2013. We now service over 1000+ customers a month through our current location.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Honest screen repair service

Repaired the glass on my galaxy s5 the same day. The owner offered me a discount as they are a veteran owned company and my husband is in the army. Great knowing they are veteran owned and reliable. Surely recommend

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast, good quality work!

I brought my iPad to be fix for a shattered screen. The knowledgeable staff was very helpful and professional. It was a very reasonable price($100) and was ready within a few hours. Hopefully I won't need their services any time soon, but if I do, I will definitely bring it back to RockIt Repairs.

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Satisfied customer

Had a problem with my kindle fire not charging, so i mailed it to rockit repairs and haven't had a problem with it since!(2 yrs now) Also, reasonable prices. Tried to take it to 2 other shops before i sent it to rockit repairs. I was told to buy a new kindle

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Smooth, quality service

I loved being able to mail my device in, get it repaired and mailed back to me within a week. And the repair cost was less than $100, so far less than the device was worth.

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Broke out Ipod

They broke our Ipod. We brought it in got a new screen, got a new screen, but it didn't fit. They convinced by daughter that a new case, which they provided (super cheap case) would hold everything together. Not acceptable. I went back to take up the cause and they eventually gave her a used one for free; one they used as a loaner. I did still pay the original bill, however. If I wasn't there, my kid would still be left with a broken Ipod.

17 de novembro de 2015
Avaliação não solicitada
logotipo da RockIT Repairs

Resposta da RockIT Repairs

Christine,

I am sorry that there was a problem with your repair service. I did look up the ticket from 2013 and it looks life the frame was bent and that is why the screen kept coming up. We put it in a case to alleviate the issue as we thought that would be the best option for usability and as you stated we did replace the iPod so you would not have this issue any further. I want to clarify that we did everything we could and fixed the issue and we did not break the device as the only issue was the screen would pop up because the pressure from the frame. I am sorry that you were not satisfied but my name is Jonathan and I will do whatever I can to ensure you have a positive experience in the future. If you need anything at all please contact me at 540-412-8824.

Avaliado com 5 de um total de 5 estrelas

Excellent experience!

Had an Amazon Fire Tablet repaired. Knew the cost upfront. Done in a very timely manner and haven't had a problem since - it was well the $60. Return it in perfect condition.

This is where I will turn any time I have the need!

A great website....instructions easy and clear. Kept aware of the status at all times. Perfect experience.

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

RockIT Repair gave me one of the best customer service experience I have ever had. The employees there put my worries at ease, and took the time to explain the process in laymen terms. I recently moved 30 miles away but I still go there for my computer needs. Thank you RockIT Repair.

17 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A+A+A+ EXCELLENT!

Had a crack in my Galaxy Gear 2 watch. This was repaired and shipped back to me within 24 hrs as promised. I would call this a 1st class service. Watch looked good as new.

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nicely done

Once I found the forms to send my Galaxy Gear 2 smartwatch to RockIT Repairs, the rest of the process was great!

16 de novembro de 2015
Avaliação não solicitada
logotipo da RockIT Repairs

Resposta da RockIT Repairs

We are launching our new website in the next 30 days. The new site and mail in repair service process will alleviate any headache with our online form. Thanks again for choosing us for your Samsung Galaxy Gear 2 repair!

Avaliado com 5 de um total de 5 estrelas

Excellent job!

It has been a pleasure working with this company.I have been notified daily regarding my order.

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast, affordable, and perfect!

I sent my Amazon Kindle Fire HD to Rock It because it would no longer charge without me distorting the charger connection in bizarre ways. ROCKY knew exactly what the problem was and how to repair it. They sent it back to me like new.

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

My 1st generation Kindle Fire was not charging anymore. When I called Amazon to inquire about repairs, they said there was nothing they could do and recommended I buy a new Kindle! Then, I looked on the internet and found RockIT Repairs. They were so helpful and friendly and answered all my questions and said, yes, they could repair my beloved Kindle. I sent it to them, they replaced the charging port, and returned it to me in short order. That was almost a year ago. I have had no problems charging my device since then and RockIT has followed-up more than once to make sure everything was working perfectly. I highly recommend this service.

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Don't Waste Your Money

The port on my kindle fire would not allow it to charge. I sent my device into RockIt Repairs and was charged $60.00. It was an easy process and I got it back really fast. I was able to charge my kindle however after about 35 days it stopped charging again. I contacted the company but was told the guarantee was only good for 30 days. They were nice and polite but would not fix my kindle unless I paid another $60.00. I wish I hadn't spent the money because it wasn't worth it.

16 de novembro de 2015
Avaliação não solicitada
logotipo da RockIT Repairs

Resposta da RockIT Repairs

Maureen,

I am very sorry to hear that your port stopped charging after 30 days. The charging port issue with the kindle is a defect in their engineering and when we repair it, it can break again for quite a few reasons. However I am not sure who told you that the repair is good for only 30 days as we have a 90 day warranty. My name is Jonathan Hawkins and I would like to extend your warranty and will offer the repair regardless if you are out of warranty for no cost. Please contact me at 540-412-8824 and I will make sure that you are not charged again as we will cover this under warranty. Sorry again for any miscommunication.

Jonathan Hawkins - Owner
540-412-8824

Avaliado com 5 de um total de 5 estrelas

Fixed my kindle

Fixed my kindle which was not taking a charge.The whole process was very easy from mailing it having it repaired.They did everything they said they would.They emailed with estimate before they fixed it.It was responsible and it was fixed and mailed back in a good time.Would send my electronics to them again.

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Samsung Galaxy S3 charger port replacement

Needed my charger port replaced as it was loose and not charging phone. Took it into Rockit on a Thursday,received an email two hours later saying repair was complete,picked up on Friday(could have picked up sooner but had to work). Port still going strong 6 months later. Will do business with Rockit again if needed. Great Job!!

16 de novembro de 2015
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service - fast & easy to reach

I could not find anyone near me to repair my Kindle Fire cgarging port that had loosened and wouldn't hold a charge.

Found RockIT Repairs via google search and mailed off to them. They repaired quickly and sent back and the Kindle Fire has been working great since I received back 4 months ago!!!

16 de novembro de 2015
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais