Roco Clothing Avaliações 

206
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a set 5bpiece suit for my lads prom. Suit is absolutely gorgeous colour he looks dashing. And very affordable. Im just praying they are still open when my daughter does her prom. Very fast deli... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am so impressed with this company. We ordered a suit for our son’s prom. It looked lovely on the website and was a fantastic price. For some reason we didn’t receive a confirmation e-mail but when I... Ver mais

Avaliado com 5 de um total de 5 estrelas

I only review a company when something has gone wrong and how they resolve the problem. In this case Evri did their usual hopeless thing and didn't deliver the package when they said they would. I ema... Ver mais

Avaliado com 1 de um total de 5 estrelas

Website tells you to call ASAP if needing to cancel an order befor their wearhous processes the order but don't provide a phone number. Found a number here but auto voice states they don't take phone... Ver mais

Detalhes da empresa

  1. Loja de Moda Infantil
  2. Loja de Acessórios de Moda
  3. Loja de Calçados

Informação fornecida por fontes externas variadas

The UK’s number 1 specialist in children’s formal wear, Roco carries a huge range of boys suits, girls dresses, shoes & accessories for all special occasions. We appreciate all of our customers and love to make their big day even more special.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(206)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Genuinely couldn't ask for a better…

Genuinely couldn't ask for a better service from a retailer. Ordered 2 suits for my kids, one fit perfectly and the other slightly too big. Followed the instructions for an exchanged and approx 10 days later we had a smaller suit. Won't hesitate to use again.

13 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered my 11yr old a suit from here…

I ordered my 11yr old a suit from here for a wedding as I haven’t been able to buy a suit anywhere else. The suit arrived today and I am absolutely blown away at how perfect it is! It even arrives in a suit bag! Thank you so much. I will definitely be buying again and recommending you to others 😊

4 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

We need Roco Clothing in the USA! What a great company with beatiful, top-notch clothing! While we had a concern with one of our purchases, Charlotte in customer service saved the day. She provided a multitude of options, speedy help, and kindness. Every company needs a Charlotte!
THANK YOU! :)

25 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality suit and s

I love the suit I bought. The customer services was exceptional. Emma, customer service, provided me with an amazing service. I would highly recommend this shop.

Delina

23 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service , they helped me track a lost returns parcel and get my refund processed. Thanks Emma for all your help. Great quality clothes by the way , I thoroughly recommend

22 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Boys grey suit - ford

Received my sons suit yesterday only took 2 days from ordering for it to be delivered first off all that’s amazing service!!! Some of the negative reviews I see on here yes that’s your honest review but seen some about quality!! Well the suit quality is fantastic my son was over the moon with his. Fitting wise he’s tall and very slim, he’s 11 years but I brought him 13 years as I went with measurement chart 12 years would have been to small but 13 years was slightly long but with only 12 weeks till my wedding it should fit him perfectly all over! Can’t see on here where I would post a photo but if I could I would. But over all service absolutely amazing!! Would recommend this company to friends and family 1000%! Thanks again Roco 🙏

4 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute trash

I ordered a couple of coats ("velvet coat") already not expecting much of a great quality.
They still looked so nice on the photos and since I wanted to use them as bathrobes/morning robes I was willing to take the risk of them not being great. And: even if there were negatives reviews on trustpilot, they mostly weren't about the quality being bad.

Let me tell you: it's staight up trash.
The quality is horrendous. And one of them even had stains on them. Disgusting.

At least the package arrived kind of fast? 😬

14 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered a suit for my ten year old son…

Ordered a suit for my ten year old son for attending a wedding. The suit arrived really quickly and it came in a suit bag.

It’s a gorgeous suit and it fits him perfectly, the option of being able to tighten the waist is a bonus.

The quality of the suit is brilliant. I will definitely be using Roco for any other suits I will need for my son.

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Returns policy is a scam

Suits arrived. Great quality and really happy with the suit however one was slightly too big for my other son.
Followed the online returns procedure and used Rocco’s return portal and returns label.
Royal Mail collected from my door and I have tracked the collection which shows this has been received.
Rocco first admitted they received my return and an exchange will be sent in 3-5 working days. I chased this up and now Rocco are saying they didn’t receive my collection and are taking no responsibility even though it has been delivered to them.
Absolutely heartbroken my son won’t have a suit for my wedding this weekend. One of my boys has one and the one walking me down the aisle doesn’t.
I wish I read the reviews on them before I purchased the suits.

31 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Got my little girls flower dress and…

Got my little girls flower dress and shoes from this store and the dress and shoes are perfectly fitted and absolutely beautiful would highly recommend and very quick delivery. Presentation also was perfect dress came in dress dust bag and shoes came in a lovely shoe box

8 de janeiro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Five piece boys suit

The items that I have received are really good quality, and the service is excellent received my items within 4 days & that was over the Christmas period which is a busy time love love love my items

7 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam that doesn't return your money

I bought clothing for my daughters and returned it using the returns label provided. Sizes were incorrect. The company now claims it doesn't provide a returns label and despite my attempts refuses to refund saying it has not received the return. I have the post office recorded delivery. Which Roco now claims isn't their address. Complete scam.

21 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pleasurable experience all round!

I ordered 3 pairs of flower girl shoes from Roco Clothing that we’re absolutely gorgeous just the wrong size. Charlotte was an absolute pleasure to deal with she made it so easy to return the shoes for a smaller size even as a Republic of Ireland customer. She went out of her way to recommended a similar style in a smaller size when the original style didn’t fit one of the younger flower girls. Thanks for completing our flower girl outfits 💕

23 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Seamless shopping experience

Was struggling to find a suit in stores for my son so ordered 3 suits from Roco Clothing will the intention of returning 2. I was aware that refunds would take up to 15 working days as it was clearly stated on their website. My son was over the moon with the suit I kept and refund was processed for the other two that I returned about 12 working days later. I appreciate how challenging it has been for online retailers during Covid and post Brexit and I liked the fact that Roco Clothing are upfront about their returns policy. Will definitely shop here again.

28 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible service

Ordered a suit for my son. He is a tall skinny 10 year old. The trousers were VERY skinny and the jacket and shirt oversized. Sent it back for a refund. Refund process is awful. Ive never had to wait a month for my money back. In the end I opened a dispute via paypal and my money was refunded through paypal who decided in my favour. Would not recommend or order from them again.

21 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible returns process

Order number 300006070, terrible return process, now over 10 days awaiting refund, you can only use the lack of staff due to Covid for so long!! Royal Mail have confirmed deliver back to Roco clothing 02/09/21 now the 15/09/21 and still no refund!!

15 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Boys communion suit

I recently bought a suit here for my son for his communion,Firstly the order only took 4/5 days from uk to Ireland secondly there customer service is excellent and really helpful so I can’t recommend Roco Clothing enough,Excellent service and great quality suits.Great value for Money, I’ll definitely buy again thanks guys.

14 de setembro de 2021
Avaliação não solicitada

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