Rodeo Avaliações 43

I ordered the doughnuts as a birthday present for my wife, as the next day delivery would be perfect. Unfortunately they didnt turn up and when I spoke to their customers service team, they told me they'd be 5 days later than ordered (funny next day delivery). Even though they admitted fault, they refused to refund the delivery cost, so I told them to cancel the order and give me a full refund. I'm still waiting for my refund from them. Awful experience, I'd never order from them again and will be advising anyone I know, to steer well clear.

Gluten-free community — a heads up before you spend your money here 👇

I ordered these thinking (based on their messaging like “so no one has to miss out”) that I’d be getting something close to a proper doughnut, just gluten-free.

What I actually got was something completely different.

Texture? Dense, dry, nothing like a doughnut.
Taste? Artificial and overly sweet.
Overall? Feels more like a heavily engineered product than something freshly made.

Out of curiosity (and honestly, disbelief), I went through the ingredients properly. If you count it strictly, you’re looking at around 120 components, which still comes down to 80+ unique ingredients, including ~15 E-numbers and a long list of emulsifiers, stabilisers, and processing agents.

Yes — it’s made in a dedicated gluten-free kitchen, which is great for safety. But let’s be clear: that doesn’t automatically make it a good product.

They do say on their website that these are “cake-style doughnuts” — but there was no signage in-store making that clear, which is where I bought them. I’ve essentially been swindled out of the best part of £20 for what felt like an inedible science experiment.

The bigger issue is expectation vs reality. When something is marketed in a way that suggests you’re not “missing out,” you expect something at least comparable to a doughnut. This just isn’t.

Gluten-free shouldn’t mean settling for something this over-processed and this far off the mark in terms of quality.

For the price, it’s honestly disappointing — and I wouldn’t recommend it to other gluten-free customers looking for a genuine alternative.

Save your money.

Poor quality product at an expensive price. Not recommended.

im a massive doughnut fan and have had doughnuts from all over the country.We ordered the gluten free ones as never tried that before. one word ....YUK! How is this called a doughnut. its cake . and to top it off. Bloody disgusting cake too. Never again.

**Edit- After the response, the compensation I was offered was a 50% discount on my next order... not a partial refund, an offer after a late delivery. The address was correct, postcode was mismatched, if their site used a proper address validation (I'm sure given the cost of their product it would be a minor job) they could do so. Courier was DPD local, they are sincerely telling me that since the item was a different postcode, less than a mile away the person couldnt validate the address. DPD, equally bad, I couldnt call my delivery driver to reroute. Representative was nice enough but clearing they have been given the line of "I cannot escalate", atleast 6 times in our interactions.

Despite placing an order in good time, none of the items ever arrived. By the time it became clear there was an issue, the event I needed them for had already passed, making the situation even more frustrating as they were closed on the weekend (which is bizzarre for a large chain).

While customer service did respond promptly, the resolution offered was inadequate and failed to take responsibility for the failed delivery. I was instead left to resolve the issue myself and will now be pursuing a chargeback.

There also appear to be shortcomings with the website’s address handling, which may contribute to delivery problems. However, this does not fully explain the failure, as my address is regularly serviced without issue.

Overall, I’m very dissatisfied with both the service and the outcome. I would not use this company again.

We tried these a couple of times when visiting London and thoroughly enjoyed your doughnuts.
We ordered an Easter box of 6 as a gift and this was their response.
"I have just received a very special parcel from you all.I cannot believe how amazing they look and how thoughtful it was of you! I cannot wait to try them all" "They didn't disappoint and were amazing!"
The only notable negative is they are very expensive!

They were really good. The lemon and poppyseed was on favourite.

This company is the worst. Slimy awful smelling heavy lumps of excruciatingly sweet “dough nuts” and horrible slimy customer service who decide no complaint is worth their time. You can pay to send back the disgusting product , you pay for that and they will decide they are fine. I am considering reporting them to food standards and warn anyone please do not use.

Ordered in advance for a specific date (gluten free daughters 18th birthday). Arrived on the day requested (whoop whoop) unfortunately the courier decided not to knock and simply dumped them on the doorstep (thankful for video doorbells!). Excitedly opened the box and was slightly disheartened to find one had "oozed" jam all over two other doughnuts leaving non in the one in question.

We'd plumed for the Gluten Free Valentines Pack sadly finding the chocolate cowboy hats tasted erm... questionable, guessing this is down to them also being vegan but they tasted like eating a solid block of grease.

The "BIS-KIT HARRINGTON" too sadly ended up in the bin. It literally tasted like eating chemicals, definitely nothing anywhere like anything else speculoos flavoured we've had before.

Other than this we were happy with the selection and would consider getting again for a special occasion. Would be nice if you could freeze the doughnuts as the 3 day shelf life is short when your faced with a box of 6. Yes the doughnuts are a bit more cake based than doughnut based but this didn't distract from the overall experience.

I was greeted with a friendly smile from a lovely young lady called Ebony, who works at the Portobello Market/Notting Hill branch.
I brought a Chocolate covered doughnut sprinkled with dessicated coconut with a raspberry filling and cream on top. It turned out to be absolutely delicious.
This is just to say thank you for helping me to make that brave choice. No regrets.

My husband has not had doughnuts in years due to high intolerances. I cannot explain the joy he had eating these. The variety of flavours were brilliant and he was amazed at how good they tasted. We will definitely ordering more and cannot thank you enough.

Great gluten free donuts, my partner loved them!

Been a returning customer since i discovered this company last year, dont often buy gf sweet treats but these are ones we like to try, tried several of the different seasonal ones and loved every one, more cake based doughnut, but so good and dont fall apart, nice and moist, lovely texture and flavours, will be returning in the future im sure. Highly recommended!

I buy the GF ones for my niece as she is a Coeliac and she loves them. FYI she is a very picky eater so when she finds something she likes we are all happy. This is her treat thank you

Really great first experience.
My husband is vegan so finding good treats for him isn’t easy. These were brilliant and so much choice. Really reasonably priced and good delivery. Will be ordering again.

My partner has a PHD in doughnutology and he said these are the best doughnuts ever and the best thing he has eaten in 2025-2026! I managed to steal one doughnut from him and oh my goodness, pure heaven!! I do not understand the other reviews you can see how much effort and quality goes into these doughnuts, completely worth the price and we will be ordering again!!

The best doughnuts I've ever had. Beautifully made, beautifully presented. Thank you so much. Highly recommend them!

Bought them for my daughter and her family for Valentines Day. She sent a picture and they looked amazing (couldn’t see where to upload here). She said they tasted delicious too!! Very happy and would use again.

Absolutely delicious and looked amazing, love the cowboy hats. I ordered online and they arrived on time

High quality delicious donuts. Arrived on time and in lovely packaging. Highly recommend!