Rodial.com Avaliações 

638
•
O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Ver mais

Avaliado com 2 de um total de 5 estrelas

I’ve just received a 15ml tube of Glass Primer in a Glossy Box and the product itself looks great. But honestly, the packaging feels incredibly wasteful. The tube is mostly empty and could probably ho... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not only are these products superior but the customer service is outstanding. I have purchased retinol drops, bee venom night gel, super serum, 24 carat gold ultimate, slow glow drops, vitamin c oil.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Goodmorning!!ΚΑΛΗΜΕΡΑΑΑ!!! Γραφω στην γλωσσα μου,γιατι τα αγγλικα μου δεν ειναι καλα.Και αυτην την εμπειρια θα μοιραστω εδω. Το τμημα εξυπηρετησης πελατων επικοινωνησε μαζι μου γραφοντας εγω στην... Ver mais

Detalhes da empresa

  1. Loja de Cosméticos
  2. também em
  3. Fábrica de Cosméticos
  4. Fornecedor de Produtos de Beleza

Escrito pela empresa

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

638 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 58% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(638)

67 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

I’m a big fan of the skin tint but recently attempted to purchase the bee venom face wash. There was a glitch with the website and I ended up missing the sale and was so annoyed. I reached out to customer service and they fixed the glitch and honored the discount. They got back to me so fast and were so easy to deal with. Even checked on my purchase after everything was good. Excellent customer service!!! And obviously great products!!!!

17 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order not received

Order not received. Reached out to customer service and received an AI auto response.
Order placed March 26–it’s now April 15

Edit to add: now receiving email support from a real person. Hoping for resolution soon, and will update as appropriate

14 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time user

First time using bee venom and got it at a brilliant price, the difference in my complexion was clearly noticeable after 3 days, I no longer look grey and the fine lines and wrinkles are noticeably less.
Will continue to buy this even at full price.
Excellent product

21 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brand new sealed mascara completely dried out

Today I opened a brand new Rodial mascara - fully sealed with plastic still on etc. The whole thing has dried out inside to the point where I could barely get the wand out of the tube. I’ve had it for just over a year it was either a gift or from a beauty box. I sent photos via WhatsApp to C/S and they said they needed proof of purchase to be able to help. Looks like I’ll just have to chalk this up to experience but at least I know not to buy this brand for my myself or my beauty obsessed daughter.

22 de março de 2025
Avaliação não solicitada
logotipo da Rodial.com

Resposta da Rodial.com

Dear Rebecca,

We’re so sorry to hear this, it must’ve been really disappointing to open a sealed product and find it wasn’t as expected.

With beauty items, even when unopened, there is a shelf life, and after around 30 months from production, they can naturally start to dry out even if they’ve never been used.

As we’re not sure where or when the item was originally purchased, it’s sadly not something we’re able to support with, but we completely understand your frustration.

Thank you for taking the time to share your feedback, it really does matter to us.

Best wishes,

Syhem
Customer Service Lead

Avaliado com 5 de um total de 5 estrelas

Happy days

From ordering to delivery super quick no issues. Products great. Mascara great makes my eyelashes look amazing. Banana lowlight contours your face brilliantly.

14 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love the Glass Skin Tint…

I absolutely love the Glass Skin Tint and the Soft Focus Glow Drops. The Glow Drops is meant to be a primer but it looks so good I use it as the last step.
I had used the Glow Drops before it was a small bottle which was in a Christmas Advent calendar and was thrilled to bits with it. This is my first time with the Glass Skin Tint and there will be no going back now as it is amazing. I am really pale and wasn't expecting a good match but was I wrong it is absolutely fabulous and I love it.

3 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Refund/return policy

Refund/return policy. For international beauty products with no option to shade match, giving customers a fair return option to receive even a partial refund is essential. I’ve purchased from many intl beauty brands who’ve mastered an effective business model. Rodial misses the mark. I will not purchase again nor share having a positive experience. I should have checked the return policy, so that’s my oversight. As a business, I recommend they do more consumer insight into UK brands getting it right. They exist.

9 de março de 2025
Avaliação não solicitada
logotipo da Rodial.com

Resposta da Rodial.com

Hello J,

Thank you for taking the time to share your experience.

We're genuinely sorry to hear you were disappointed, and we completely understand how important it is to feel confident when choosing a shade, especially with international orders.

While we do offer returns, we're unfortunately unable to accept items that have been used, purely for hygiene reasons. That said, our team is always here to help with shade advice and product recommendations ahead of a purchase, so please don’t hesitate to get in touch if you're ever unsure.

We really do value your feedback, and we're sorry this experience didn’t meet your expectations.

Best wishes,
Syhem
Customer Service Lead

Avaliado com 5 de um total de 5 estrelas

Best customer service I've ever had

On my first order there was a small issue. I emailed Rodial customer service and within minutes received an email back from Alex. We shared a few emails very quickly and within 10 minutes my replacement product was on it's way. Never have I experienced such friendly, cooperative and efficient service. I was so impressed I asked Alex where I could write a review and here I am.

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very efficient service with a query I…

Very efficient service with a query I had .
Product (dragon blood) is amazing!!
My skin has improved already . Brighter, firmer and smoother. Would highly recommend for aging skin .
Will purchase again. Thankyou

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication when I made an…

Great communication when I made an error with my email address when ordering online. The team dealt with it both professionally and efficiently, easing my concern and thus ensuring my products arrived promptly. Thank you

2 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Banana lowlighter is a wonder product

Have always been aware of Rodial but only recently realised what fantastic products are available. High end products with fabulous consistency. Loving the Collagen drops and banana lowlighter. Celeb endorsement is certainly raising awareness of Rodial and its products.

27 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Banana Lowlighter is perfect

The Banana Lowlighter is perfect! It has a perfect applicator that doesn’t put too much product on the tip. You don’t need a lot because it covers so well. The guidelines for the correct shade is also spot on!

1 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brought something awhile ago

Brought something awhile ago , just got another parcel coming which I did not order. Company said if I don't want it , just have to send back but they will not cover the p&p , absolutely appalling . Will never order from them again

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Rodial.com

Resposta da Rodial.com

Hi Lesley,

Thank you for reaching out, and I’m really sorry for any frustration this has caused. I can see that we’ve already been in touch via email, but I just wanted to clarify here as well.

The item you received was part of a subscription set up with your previous order. This process is clearly outlined at checkout, where you manually select the delivery frequency before confirming your order. As part of this, there is a legally binding commitment to a minimum of three billing cycles in exchange for the discounted price.

Because of this, we’re unable to accept returns for subscription purchases, but you do have full control over your subscription. You can pause or cancel it anytime through your account under "Manage Subscriptions" to prevent any future orders.

I completely understand that this may not have been what you expected, and I’m really sorry for any inconvenience. If there’s anything else we can do to help, please don’t hesitate to reach out.

Best wishes,

Syhem
Customer Service Lead

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais