ROK Coffee Avaliações 

430
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Ver mais

Avaliado com 5 de um total de 5 estrelas

You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Ver mais

Avaliado com 2 de um total de 5 estrelas

The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafil... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up load... Ver mais

Detalhes da empresa

  1. Fornecedor de Cafeteiras
  2. também em
  3. Loja de artigos domésticos
  4. Loja de Balcões
  5. Loja de Eletrodomésticos
  6. Loja de utensílios de cozinha

Informação fornecida por fontes externas variadas

ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

430 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 71% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(430)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

You make my morning better

You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gosh, Now my old presso makes quite solid and very tasty espresso. Thank you so much! What started like an experiment now is my hobby.

25 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Great customer service and great product

The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed to me. Although I'd prefer the gears to be more durable, I can't fault the service and making spare parts available.

While browsing the website, I decided to buy the Presso Smartshot. I have long wanted to make espresso at home but I don't have the space or desire for a barista machine. Shopping was simple, shipping was prompt. The Smartshot is trivial to use and makes a delicious cup. I especially like the simple construction and easy cleaning and maintenance.

28 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

I ordered twice and I have received…

I ordered twice and I have received nothing. This must be a scam!
I have tried to get contact and then it stoped. I paid lots of money and it was stolen from me!

23 de setembro de 2026
logotipo da ROK Coffee

Resposta da ROK Coffee

Hi Lucinda,

I can see we have sent out a replacement order after the first one did not arrive with you, It looks like the first order did not have a house number, which would explain why you did not receive it. When you chased the second order, I did let you know we were waiting for an update from the courier, which I am still waiting for. As a goodwill gesture, we have now refunded your order.

Kind regards,
ROK

Avaliado com 2 de um total de 5 estrelas

The upperpart broke and there was…

The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafilter anymore for the older type. I had 1 month pleasure from my machine.

28 de setembro de 2026
Avaliação não solicitada
logotipo da ROK Coffee

Resposta da ROK Coffee

Hi,

I cannot see an email or contact form from your email address, you may have been corresponding with Cremashop.eu and not ROK coffee directly

I am sorry to hear you are having problems with your Espresso Maker, can you check a few things for me and let me know how you get on.

The first thing to check is the teethed silicon filter, is sitting flat, If its not flat this will cause leaking/pressure loss , also check the silicon filter for damage.
​
If there is still a leak/pressure loss can you check the Portafilter ears and look for any twists or damage, can you also check the bayonet ring the portafilter locks in to for damage, if these are fine please make sure the Portafilter is fully tightened into the bayonet, as the competition screen may be thinner than the previous silicon screen you may need to tighter the portafilter further is is normal.
​
If the above is fine it may be worth taking the conversion kit out and refitting it.

If the portafilter you have referred to is damaged can you please send an email to info@rok.coffee with the information below.

Could you please send me a copy of the proof of purchase or a close-up photograph of the round date stamp on the underside of the base.

Can you also send a photograph of the broken part and your address and telephone number so I can assist you.


Kind regards
ROK

Avaliado com 5 de um total de 5 estrelas

Really really cool!! 😎

I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up loads of room. This is now the Perfect way to brew my "Exhale Coffee" other brands are available but not as well roasted as Exhale🤪 But honestly this is very cool, I thought i couldn't get better than aeropress.... I think I just have!! If you love Coffee Just buy this!!! Delivery super Quick too!!

7 de setembro de 2026
Avaliado com 5 de um total de 5 estrelas

Great fast service

Only ordered a spare part, but it was required to keep my machine working. Great fast service, and was only without home made coffee for a couple of days!

21 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Great and helpful customer review

Great and helpful customer review, fast responses and delivery. Been using my GC for nearly 10 years now and received a new bottomless portafilter under warranty because the handle broke off. Here's to another 10+ years of great coffee!

20 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

I love the Rok espresso grinder and…

I love the Rok espresso grinder and have used it well for several years. My only complaint is the gears breaking more frequently than I would like. Rok have in this instance provided a free replacement. They have excellent customer service.

3 de agosto de 2026

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