The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Ver mais
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Veja o que dizem as avaliações
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Ver mais
The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafil... Ver mais
A empresa respondeu
I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up load... Ver mais
Detalhes da empresa
- Fornecedor de Cafeteiras
- também em
- Loja de artigos domésticos
- Loja de Balcões
- Loja de Eletrodomésticos
- Loja de utensílios de cozinha
Informação fornecida por fontes externas variadas
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Informações de contato
2 Scala Street , W1T 2HN, London, Reino Unido
- info@rok.coffee
- rok.coffee
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Swift response to my enquiry re a…
Swift response to my enquiry re a broken part - details checked as couldn't find my confirmation email and replacement sent out immediately. Excellent service.
You make my morning better
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gosh, Now my old presso makes quite solid and very tasty espresso. Thank you so much! What started like an experiment now is my hobby.
Really brilliant service from ROK to…
Really brilliant service from ROK to help me fix my trusty espresso machine which is now almost 10 years old.
always good
Great customer service and great product
The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed to me. Although I'd prefer the gears to be more durable, I can't fault the service and making spare parts available.
While browsing the website, I decided to buy the Presso Smartshot. I have long wanted to make espresso at home but I don't have the space or desire for a barista machine. Shopping was simple, shipping was prompt. The Smartshot is trivial to use and makes a delicious cup. I especially like the simple construction and easy cleaning and maintenance.
I am really glad that we got it sorted
I am really glad that we got it sorted. I live in the Netherlands and Getting it here did not work. I got a refund and great communication. Pity THAT I didnt recieve the order but how it was managed was lovely! Thank you
I ordered twice and I have received…
I ordered twice and I have received nothing. This must be a scam!
I have tried to get contact and then it stoped. I paid lots of money and it was stolen from me!

Resposta da ROK Coffee
The upperpart broke and there was…
The upperpart broke and there was suggested to invest and install the upgraded version. By mzking the first coffee after this the portafilter broke by the pressure. Now they don’t provide the portafilter anymore for the older type. I had 1 month pleasure from my machine.

Resposta da ROK Coffee
fast shipping and items arrived…
fast shipping and items arrived quickly. Very well packaged. 5 stars!
Really really cool!! 😎
I love all things Coffee!! This is the perfect edition to my ever growing Coffee Collection and variations!! It's very easy to use, stylish and really compact so easy to store and doesn't take up loads of room. This is now the Perfect way to brew my "Exhale Coffee" other brands are available but not as well roasted as Exhale🤪 But honestly this is very cool, I thought i couldn't get better than aeropress.... I think I just have!! If you love Coffee Just buy this!!! Delivery super Quick too!!
Great fast service
Only ordered a spare part, but it was required to keep my machine working. Great fast service, and was only without home made coffee for a couple of days!
The best coffee machine
I have had a Rok coffee maker for at least 10 years. It’s used 3 or 4 times a day. I wouldn’t be without one.
Had replacement washer i needed
Had replacement washer i needed, came quickly, all good
Great machine and the new filter should…
Great machine and the new filter should improve it.
Great and helpful customer review
Great and helpful customer review, fast responses and delivery. Been using my GC for nearly 10 years now and received a new bottomless portafilter under warranty because the handle broke off. Here's to another 10+ years of great coffee!
Great service and response
Great service, despite a delivery problem. This was dealt with swiftly, thank you.
I love the Rok espresso grinder and…
I love the Rok espresso grinder and have used it well for several years. My only complaint is the gears breaking more frequently than I would like. Rok have in this instance provided a free replacement. They have excellent customer service.
It was simple
It was simple. Response was very prompt. Explained my situation and they you treated me accordingly .
Une qualité sans électricité
Sérieux, qualité, rapidité.
Produit très très très apprécié
Et la pépite de l'été, emmener ma cafetière ROK en camping 💚.
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