Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had such a great experience ordering from Rolife! My package arrived so much faster than expected, and everything was packaged really well and arrived in perfect condition. You can tell they rea... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

J'ai acheté le kit Miniature house Emily'sFlower shop. Quelle déception car la qualité n'est pas au rendez vous, la notice n'est pas bien explicite et les matériaux trop fragiles et de mauvaise quali... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I ended up throwing the lot in the bin. The instructions are useless, I found a video on Youtube which gave different instructions, the pieces do not neatly slot in, very often one part pops out as y... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am truly astonished with the intricacy of these amazing craft projects! Instructions are fantastic, pieces are easy to find and brilliantly constructed, and the end product is sheer joy!!! Worth ev... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Brinquedos
  2. Arte artesanal
  3. Loja de Artesanato
  4. Artesanato
  5. Fabricante de brinquedos

Escrito pela empresa

Rolife® was founded in 2017, a sub-brand of Robotime®, which is a trendy cultural and DIY creative brand focusing on developing DIY handmade toys for adults. Rolife insists on connecting the world trend culture with "China design". We take "Cuteness creates everything. Trends rises in the East." as our brand concept, and we always believe in being cute and independent. We express the life attitude of contemporary people in our own way to the world.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I had such a great experience ordering…

I had such a great experience ordering from Rolife! My package arrived so much faster than expected, and everything was packaged really well and arrived in perfect condition. You can tell they really care about the quality of both their products and the customer experience.

The kit itself was amazing—super high quality materials, everything fit together perfectly, and the instructions were easy to follow. I didn’t have to sand or adjust any pieces, which made the whole building process really enjoyable.

Overall, I’m really impressed and will definitely be ordering from them again. Highly recommend to anyone who loves cozy DIY projects or miniature builds!

9 de abril de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re grateful for your positive review. Ensuring a good experience for our customers is our priority. If you require additional support regarding assembly, missing pieces, or replacement parts, we’re always here.

Avaliado com 1 de um total de 5 estrelas

The Spam is unbearable

The Spam is unbearable. Even after texting them. They still spam you with emails

19 de março de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re deeply sorry for the annoying spam emails. We’ll immediately unsubscribe your account from all promotional mailings to stop this for good.

Avaliado com 2 de um total de 5 estrelas

Déçue

J'ai acheté le kit Miniature house Emily'sFlower shop.
Quelle déception car la qualité n'est pas au rendez vous, la notice n'est pas bien explicite et les matériaux trop fragiles et de mauvaise qualité. Je n'achèterai plus cette marque

17 de março de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Nous sommes profondément désolés pour cette déception avec la maquette Emily's Flower Shop.
Nous regrettons vivement que la qualité des matériaux soit fragile, que la notice manque de clarté et que votre expérience ait été gâchée. Votre avis nous sera transmis immédiatement à nos équipes pour améliorer nos produits et nos instructions.

Avaliado com 5 de um total de 5 estrelas

I did order a wooden Cuckoo Clock to…

I did order a wooden Cuckoo Clock to build it myself. Part were missing so i contact Rolife. They send me new parts but more parts were missing. Rolife send me a New Cookoo Clock for free.I wanted to thank them for the very good services they give me. I hadn't expected this. I did get it on 21-03-2026.Thank you so much for the New Clock.
Marga

21 de março de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

It’s a pleasure to serve customers with care and patience.

Avaliado com 1 de um total de 5 estrelas

Hi i got TGBO1 sakura densya for…

Good morning. I am attaching photos of the inferior product . I have already completed a book nook before that I bought which is excellent quality. I am so disappointed with this flimsy and bad quality product. £40 was paid for this rubbish. No parts fit together everything falls apart during assembly. I would like to be compensated for this. i got TGBO1 sakura densya for morhers day i have spent 3 full days trying to put it together. There is a lot of problems with it for example square oegs round holes.It was so flimsy and really bad quality It will not stay together as its fragile and peices break. Lights do not work along with a multitude of other oroblems. I had to stop trying to put it together because peices do not fit.

17 de março de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re truly sorry for your terrible experience with the TGB01 Sakura Densya book nook—especially as a Mother’s Day gift, after you spent 3 days struggling with ill-fitting fragile parts and faulty lights.
We totally understand your request for compensation. Please share your order number and photos, We’ll also optimize these serious quality issues urgently.

Avaliado com 1 de um total de 5 estrelas

Bestelling nooit ontvangen...

Bestelling nooit ontvangen. Voor kerst besteld. Ondertussen 5x gemaild en nog steeds geen geld terug of reactie gehad... €85 kwijt. NIET BESTELLEN HIER!

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Onze oprechte excuses voor dit vreselijke probleem!
Het is onacceptabel dat u uw bestelling voor Kerst nooit heeft ontvangen, ondanks vijf e-mails, en dat u geen terugbetaling of reactie heeft gekregen. Wij begrijpen uw frustratie volledig en nemen dit direct serieus op.
Stuur ons alstublieft uw bestelnummer, dan regelen wij onmiddellijk de volledige terugbetaling van €85 voor u.

Avaliado com 2 de um total de 5 estrelas

I ended up throwing the lot in the bin

I ended up throwing the lot in the bin. The instructions are useless, I found a video on Youtube which gave different instructions, the pieces do not neatly slot in, very often one part pops out as you try to put another in, and trying to retrieve and replace parts in the interior is impossible. Save your money.

7 de março de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re truly sorry your building experience was so frustrating that you ended up throwing the whole set away.
It’s absolutely unacceptable that the instructions were unclear, parts wouldn’t fit properly, and pieces kept popping apart while assembling—we totally understand why you’d feel this way.
Your feedback will be sent directly to our design team to fix the instruction clarity and structural issues.

Avaliado com 5 de um total de 5 estrelas

Love the Rolife products

Love the Rolife products! Easy to build. All my friends love them as gifts to create!

4 de março de 2026
logotipo da Rolife

Resposta de Rolife

Thank you for your kind words about our products! We’re always happy to assist you whenever you need.

Avaliado com 1 de um total de 5 estrelas

Damaged Kit. No service!

Paid $50 for a kids kit. We started putting it together and realized it was missing a piece. Store wouldn’t honor the damaged kit 3 days later even with a receipt. They said they can’t replace it because it was already opened. How else would I find out it was missing if not for starting the project?!
Waste of money and horrible customer service.

27 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We truly care about your experience 💙. You can submit your replacement request here 🔗 https://www.robotimeonline.com/pages/part-replacement
, or contact our after-sales team at ✉️ service@robotime.com
. We’ll make sure to assist you promptly and get the right parts to you.

Avaliado com 1 de um total de 5 estrelas

Troep!

Vandaag open ik de doos van de Rolife free time bookshop. De lijm is blijkbaar gaan lekken over alles. Ik heb de doos nog nooit open gedaan en dan krijg je dat. Daarnaast staat in de handleiding bijvoorbeeld b13. Op de bouwonderdelen staan nergens nummers. Ik moet dus maar wat gaan gokken?
Echt heel erg slecht! Dit is mijn eerste Rolife bouwpakket en ook meteen de laatste. Van het merk Tonecheer heb ik eerder wat gebouwd en het kwaliteitsverschil is echt enorm. Ik zou dus een bouwpakket van Tonecheer kopen.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Neem direct contact met ons op, wij zullen je zo snel mogelijk een passende oplossing aanbieden. Onze excuses voor de teleurstelling!

Avaliado com 5 de um total de 5 estrelas

❤️❤️❤️Rolife Miniatures!

I love the quality of the pieces, how they fit together, and the quality of the instructions. I'm looking forward to my 3rd kit (it's in the mail) and can't wait to get started. I've done 2 book books so far and I love how they look when they're finished.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Your satisfaction warms our hearts! Thank you for sharing your good experience with others.

Avaliado com 1 de um total de 5 estrelas

I gave up after a month of trying to…

I gave up after a month of trying to complete the magic emporium set. This is literally like assembling Ikea furniture on a miniature scale. The pieces rarely fit together, the supplied glue is useless, the intricacies of the whole thing is frustrating. Having to hold tiny pieces together waiting for the glue to dry is horrendous and impractical.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re so sorry this set left you frustrated after a month of effort.
We understand how discouraging poorly fitting pieces, weak glue, and tiny parts can be.
We’ll reach out to help make this right for you.

Avaliado com 2 de um total de 5 estrelas

Attention frais bancaires supplémentaires

Attention, une fois la commande passée, des frais bancaires sont prélevés sur votre compte pour cause de paiement en zone hors euro !

14 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Attention, nous ne prélevons aucun frais supplémentaire pour la conversion de devises.
Il s’agit probablement de frais bancaires ou de paiement externes. Nous vous invitons à contacter votre organisme de paiement pour vérification.

Avaliado com 5 de um total de 5 estrelas

Amazing products

Ordered a couple rolife kits and have loved them. I got a coffee shop and a magic corner ones and love love love rolife products.

23 de janeiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

Your feedback is very important to us! Thank you for supporting our small but hardworking team.

Avaliado com 1 de um total de 5 estrelas

I have accidentally ordered a different…

I have accidentally ordered a different type of Nook Book.
I opened the box and realised it was an arts and crafts one with lots of cutting and sticking tiny bits.
I wanted one of the wooden ones. I closed the box and contacted Nook Book Uk. They were happy to exchange. Until I told them I had opened the box and realised it was the incorrect type.
I will NOT be ordering from this company again. Wjat dreadful Customer service.

31 de janeiro de 2026
Avaliação não solicitada
logotipo da Rolife

Resposta de Rolife

We’re truly sorry you had such a disappointing experience with our customer service.
We understand you accidentally ordered the wrong Nook Book and only wanted to exchange it after opening the box.
We sincerely apologize for the inconvenience and frustration this has caused you.

Avaliado com 1 de um total de 5 estrelas

Een ster is nog te veel

Een ster is nog te veel. Breekt af in je handen, onderdelen passen niet. Echte chinese rommel. Geeft wat meer geld uit en je bent een stuk blijer. Too good to be true

31 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought for a friend and was loved!

We bought something for a friend and it came quickly,was well packed and looked great. My friend was thrilled and put it together quickly - she also was able to customize it to her own vision which was really great. Highly recommend the products.

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Going downhill

Overall I have ordered a few kits now. Generally they have been ok. However I recently opened up Kikis Magic Emporium.

For starters, there was no glue! How am I meant to put it together with missing parts, this loses my trust on what else must not be included. Secondly, the wood and peices seem cheap. Even using my own glue, I find it difficult to put the tiny peices together, peices that small dont work with glue, its not well thought out. The glue ends up all over the place as a dab of glue is half the size of the actual peice.
Furthermore, the instructions on this one are very poor. I have to look at a tiny number in the booklet (printed very small), then look for this on another peice of paper, which then gives me a code to search for the panels and bags. It's just clunky and a bit stupid? The others i had were far easier to follow.

Furthermore, I am inundated with emails! I have never known a company send so many marketing emails.

Shame.

25 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great fun - but needs great care in assembly

"The Magic Study" was bought for me as a Christmas present by my grandchildren. I hadn't built a Rolife product before and I was very impressed by the precise engineering of the ply and paper components. One needs time, patience and care in assembly plus a degree of manual dexterity. It took me 11 hours to complete the assembly. I dismissed the idea of using the double sided tape provided almost immediately. I used UHU for the ply components and Pritt for paper, employing a toothpick for the precise (and very limited !) application of the former and a narrow, flexible, strip of scrap ply for the latter.
This ensured that, when completed, no adhesive could be seen and nothing would fall out of the assembly if tilted. For 98% of the construction the ply components would click - and stay - together without the necessity for any adhesive. The finished unit is really attractive but one needs to enjoy the construction phase itself. It does take time and the constructor must allow for this. Don't rush the job !

24 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Thin cheap parts

Thin cheap parts. Directions are terrible! This is my 15th build and the worst I have done. Would not recommend, save your money and try another company.

12 de janeiro de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais