Ronwhitetradecars Avaliações 3

Travelled from stafford to view a sprinter swb when I got there the yard was closed had previously spoke to josh and booked a viewing at 1.30 had to call him he eventually turned up 30 minutes later had to follow him to a farm come scrap yard could hardly get round the van it was coverd in mould in the back and on the seats the brakes were very corroded and needed replacement the rear tyres were flat and his sales manners wasn't good definitely not recommend buying from this business the vehicle was nothing like the one advertised on his website

​Extremely Poor Service, Unprofessional, and Discriminatory
​My experience with this company was not only incredibly disappointing but utterly unacceptable, resulting in a three-hour round trip for absolutely nothing. Given that this company sells Wheelchair Accessible Vehicles (WAVs), I expected a fundamental level of professionalism and sensitivity, which was entirely absent.
​We arranged a specific time to view a WAV vehicle and explicitly stated we needed a test drive, knowing we were travelling a significant distance.
​A Cascade of Failures
​The problems began immediately:
​Communication Breakdown: The day we were due to visit, I called several times as instructed but could not get through. It took an hour to finally get a call back and re-confirm our appointment.
​Wasted Time on Arrival: Despite confirming our appointment, we arrived at the lot, which had no staff present, at the agreed time. We had to call again, and an employee finally arrived 20 minutes later.
​Rudeness and Disrespect: The young man who showed us the vehicle was rude, dismissive, and unprofessional. He spent most of his time on his mobile phone and was dismissive not only about the vehicle but also about my disability, which is appalling from a WAV seller.
​Unacceptable Sales Tactics and Safety Refusal
​Refused Test Drive: After traveling three hours, we were refused a test drive because the company "didn't have insurance" for it—a complete contradiction to our pre-arranged booking. We were also told we couldn't test the lift or even touch some of the vehicle's features.
​High-Pressure, Unsafe Sale: When we pressed about the test drive, the staff member astonishingly told us, "Trust me, the van's perfect, you don't need to test drive it," while simultaneously expecting us to part with £20,000. To ask a disabled customer to purchase a specialised, high-value vehicle without even being allowed to test the lift or drive it is an outrageously unsafe and irresponsible demand.
​Misrepresented Vehicle Condition: The van had significantly more cosmetic damage than was shown or described to us.
​Rushed Out: The employee told us he had another customer arriving and that if we were still interested in buying, we would have to come back on another day.
​In summary, this was a massive waste of time, fuel, and money. This company failed to honour our agreement, displayed shocking unprofessionalism, and demonstrated a profound lack of respect and care for customers needing specialised vehicles. Avoid this company at all costs.

Bought an ex mobility van off them recently. The buying process was fine but the after care was atrocious. My mechanic checked the van over and noticed it needed both front wishbones replaced, along with front pads and discs and potentially calipers too. When I asked about covering under warranty Josh adopted an aggressive tone from the off and eventually hung up the phone, he didn't want to discuss honouring the warranty at all. Everything was "wear and tear" even though I'd only had the van for 27 days, 16 of which the van was not being used at all until getting insurance etc sorted out. Since the original van price seemed a good deal, I had planned to recommend friends and colleagues to this dealer but having experienced the after care I would recommend avoiding buying from here if you can. Their business plan is sell fast and wash their hands off any problems that arise.