Rosland Capital LLC Avaliações 

334
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Invested arround 4 million dollars from my Ira account. In December 2026 requested liquidation of everything. Got 1.6 million back as Ira in check not sure why electronic deposit are not available. St... Ver mais

Avaliado com 1 de um total de 5 estrelas

3 years ago I decided to transfer one of my IRA's to Rosland Capital. Purchasing a Gold IRA. Gold has been going up in value as we all know. Yet my investment is getting smaller (losing value). This... Ver mais

Avaliado com 5 de um total de 5 estrelas

John grew up in the Chicago Board of Trade Pit. There's no one I trust more or enjoy talking with more when it comes to following the market than him, especially commodities like precious metals. Gol... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My rep, Daniel Castillo, Sr. Sales Rep @ Rosland was awesome....well informed, answer all my questions, explained every detail as he walked me through the process of purchasing what I was buying....I... Ver mais

Detalhes da empresa

  1. Negociante de Ouro

Escrito pela empresa

Rosland Capital was founded in California in 2008 by our CEO, Marin Aleksov, a 25-year veteran of the precious metals industry. We serve customers in the United States from our headquarters in Los Angeles, and customers are also served from international locations through separate, independent Rosland-branded companies in London, Paris, and Munich.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

334 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 3% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(334)

37 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I sold back some gold on November 15…

I sold back some gold on November 15 2024 they received it on November 20 2024. As of today Feb 4 2025 I have left at least 50 messages and no response on my money. I'm feeling like they have robbed me

15 de novembro de 2024
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Rosland strives for customer satisfaction and apologizes to the complainant for her difficulties in reaching us and the delay in sending her check, which has now gone out to her.

Rosland Capital

Avaliado com 1 de um total de 5 estrelas

Unethical practices and poor communication

About 3 years ago, I made a substantial purchase with Rosland Capitol (125K) and it was advertised that I was eligible for free metals for my investment. I have not received those metals to this day. I called and inquired about the extra metal but was told that the salesperson I dealt with initially, was no longer with the company and they don't have any info about it and couldn't help me. It bothered me but I didn't pursue it as i felt i couldnt prove it as it was never put in writing. Then about 3 months ago, I reached out and was told I had a new agent for the account, and the agents name was Sean Notaro, as i wanted to sell back 15 coins for the buyback price of approx $20,000.00. I was told it could take UP TO 60 days, but that they usually settled transactions within a couple weeks. At 4 weeks I made contact with Mr Novaro for an update on where we were in the repurchase deal, and was reminded it may be UP TO 60 days for the funds to be sent. At 60 days I reached out once again and spoke again with Mr Notaro and was given an excuse for the delay. I then followed up and left a message with Mr Notaro, who then had a different agent named John Siewers return my call. I have since called several times and was given differnt excuses for the reason of the delay and that they still have no updated information on when they would issue payment. It was alarming that no one calls you and you must initiate all conversations, as there is a serious lack of communication. It is now almost 3 months since I sent the coins in for them to repurchase. Frustrated, after the second act of poor business practce, I then decided that since they didnt want to pay for the coins, that I would like them returned. Mr Siewers stated he didnt think they could do that and would have their attorney call me.. well of course I still havent received a call. I also sent an email but still have had no response. There is something shady going on. I guessing theyve sold my coins and just do not want to pay me for them. I found that in the company reviews, other people are experiencing the same issue and they have been waiting much longer than myself for their sellback money. I will continue to call them and possibly litigate if necessary. I am now on a mission to let people know what they are doing. They are still advertising the coins (with William DeVane as their spokesperson) with the offer of free metal for qualified buyers. Buyer beware! My name is Joy Smith from Georgia USA

19 de janeiro de 2025
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Rosland prides itself on customer satisfaction and apologizes to the complainant for the delay in sending her check, which has now gone out to her.

Avaliado com 1 de um total de 5 estrelas

I resold coins Rosland that I had…

I resold coins Rosland that I had previously purchased from Rosland. I mailed them back and got confirmation that they received them on October 2nd. I was told to expect payment in 60 days. It has been 110 days and still no check. I have called 6 times, the last was today 1/22/25 and had to leave a message with the answering service. I am beyond frustrated. My name is Jeff Lombardy.

29 de setembro de 2024
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Rosland takes all negative reviews seriously. Last week, Rosland mailed the check in question to the complainant and apologizes for the delay.

Avaliado com 5 de um total de 5 estrelas

I changed my IRA to Rosland Capital…

I changed my IRA to Rosland Capital after getting ripped off by another frequently advertised gold company on Fox News. I was refered to Heather Ho, I explained to her what had happened and she assured me that wouldn't happen with them. I have been with the company since 11/2021. She was also very helpful guideing me on what to invest in to make the most out of my money. I am still new at investing and appreciate all of the help and guidance that she has done for me. I also like it when I text her she gets back to me very quickly, I couldn't be happier with her and the company and I highly recommend her and Rosland Capital

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I returned some gold coins and was told…

I returned some gold coins and was told how much I would receive for them after they were received at their office. They said they were all received and i would get my check in 60 days, which would be 11/12/2024. I have called constantly every week since. They kept telling me that I would get a call from them. The only call I received from then was from my representative DANIEL [this was the first time had called me back since October]. He told me a check was goin out on 12/23/2024. This was a lie as I have not received any thing. It has been a total of 128 days since they received my coins. main business When I call the main office number, they just tell me "some one will call me" I can't believe they can be so rude to not return my phone call. My name is Chuck Campbell from Arizona.

19 de janeiro de 2025
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Rosland prides itself on customer satisfaction and takes all negative reviews seriously.

Rosland has mailed the check in question to the complainant and apologizes for the delay.

Avaliado com 5 de um total de 5 estrelas

silver and gold happiness

i had seen your commercials on tv with william devane
and had interest in protecting what i had in my 401k.
i called and luckily got daniel castillo on the phone. he was able to inform on the positives of investing in silver and gold. being a little nervous i called numerous times to talk to daniel and he alway's calms my fears. very happy with my decision to go with rosiland capital and daniel castillo

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A star shines brightly in the world of precious metal investing

In the hectic and scrambling world of precious metal investing, I "lucked" into teaming with Rosland Capital and my own personal Advisor Daniel Castillo. As a former CEO who is use to dealing with Corporate bureaucracy and "complicated transactions", dealing with Rosland Capital is anything but. Honest, straight-forward, easy to deal with and competent, I would recommend them to any first-time or long-term investor.

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My rep Daniel Castillo, Sr. Sales Rep

My rep, Daniel Castillo, Sr. Sales Rep @ Rosland was awesome....well informed, answer all my questions, explained every detail as he walked me through the process of purchasing what I was buying....I highly recommend anyone wanting to convert their IRA into precious metals to call Daniel, (800) 662-3534.....you won't be disappointed in the service you'll received!

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It took several phone calls with a…

It took several phone calls with a myriad of different people to finally understand why my ROTH transfer of $33,000 got a three thousand dollar haircut as soon as it went over. Commission - AKA spread. Pretty steep.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Rosland takes negative reviews very seriously and takes prides in having good customer relations.

We want to note that spreads are common in the precious metals business and the range of spreads applied to products is set forth in the customer agreement signed by the customer, with the spread disclosure paragraph therein separately signed by the customer.

In addition, the exact spread for a purchase is set forth in the invoice sent to the customer and agreed to and acknowledged by the customer in a recorded confirmation prior to completing the purchase.

- Rosland Capital

Avaliado com 1 de um total de 5 estrelas

Never recieved my Silver

I contacted Rosland Capital LLC over 35 days ago, I sent them a check for over $5,000.00, the checked cleared three weeks ago, "Brian" my contact, stated that the Silver would be shipped "two weeks after the check cleared, it did not ship. He keeps stating that he would call me and is rude about the matter, treats me like I am an idiot because I call about my investment, now Brian states that it never shipped and that he would find out why, never heard from him, so I called and he gave me the "I told you that I would call you before you get your silver coins" it is a just a routine BS from him, I have yet to receive my investment. I will never do any business with Rosland ever again, I caution you to read all the reviews as it is a very common theme that they hold on to your cash (Interest gaining for them?) Rosland is quick to attach a response that they are sorry, that they would like to hear from the customer writing the bad review, well understand that in many reviews Rosland holds onto your money for many months and does not deliver what they promise. I highly suggest to go elsewhere, trusting Rosland is off the table, also record your conversations and tell them you are doing so, once I did Brian stopped texting me, he just now states that I should call Rosland's compliance department, really, that's funny, he wants me to call their oversight department, for what?? Oh, lets see how they spin this, I am speaking the truth, in my strong opinion - run from this company.

6 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

MY HUSBAND AND I HAD CALLED ROSLAND…

MY HUSBAND AND I HAD CALLED ROSLAND CAPITAL LLC AND WE BOTH TALKED WITH HEATHER HO AND OH MAN, WE HAD NEVER TALKED WITH SOMEONE SO KNOWLEDGEABLE ON BUSINESS CONCERNING ROSLAND AND ALSO THE STOCK RISING AND FALL AND WHY,

WHAT COMPANYS WE MENTIONED THAT SHE KNEW THIER FALLS AND WHY AND WHICH COMPANY AND WHO IS BEST TO STAY AWAY FROM.

HEATHER HO KNOWS HER STUFF. READ ABOUT HER AND WHY AND HOW SHE BECAME SO KNOWLEDGABLE OF I SWEAR OF EVERYTHING.

WHY WOULD WE DEAL WITH ANY OTHER COMPANY BUT ROSLAND CAPITAL LLC WHEN WE FELT WAS THE BEST WHEN WE CONTACTED THEN A FEW YEARS AGO.

WHEN YOU HAVE A QUESTION OR CONCERN, YOU CAN CALL HEATHER HO AND TELL HER OR ASK HER AND SHE WILL EXPLAIN ALL TO HELP YOU KNOW OR UNDERSTAND.

THERE ARE A LOT OF ADS ON TV, ON LINE, PAPERS, MAGAZINES THAT YOU NEVER HEARD OF AND WE FEEL THAT ROSLAND IS THE BEST TRUSTED COMPANY. GIVE ROSLAND A CALL.

13 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I can't believe this

I can't believe this company would sink so low as to use the white house as a backdrop in their own selfish advertisements. But then again look who is their spokesman-- William DeVain?- who gives the impression that we are not 'good Americans' if we don't buy gold from this company. As a veteran and loving my country I will never buy anything from this company as long as Devain remains as their spokesman. It is an insult to all veterans (and all loyal Americans)

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was extremely satisfied with the…

I was extremely satisfied with the service I received especially when Heather Ho became my representative. It was a delight working with her because she always went way beyond what was expected. She made sure I got the best pricing and always offered several options.she provided 4 pre-paid boxes and when I sent her the tracking numbers she provided a link for them so I could track their location. Heather Ho is the best!

25 de outubro de 2024
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Thank you so much for sharing your positive experience with us! We’re thrilled to hear that Heather Ho went above and beyond to support you throughout your journey with Rosland Capital. We’re glad Heather was able to make this process so seamless for you. We’ll be sure to pass along your kind words to her, and we look forward to continuing to provide you with outstanding service.

Warm regards,
Rosland Capital

Avaliado com 1 de um total de 5 estrelas

Mr. Rude John

Called today (10-15-2024) at 12:45pm to Rosland Capital and spoke with John. I was interested in receiving a brochure or an investment booklet. John was argumentative in his questions and all I wanted was information and/or brochure. He first hung up on me, then called me back. He requested my email and I was giving him my email, he HUNG-UP again on me!! Very Very RUDE!!
Jeff Albright

15 de outubro de 2024
Avaliação não solicitada
logotipo da Rosland Capital LLC

Resposta da Rosland Capital LLC

Customer satisfaction is Rosland’s highest priority, and our representatives are trained to treat customers and prospective customers with respect and in a professional manner. We apologize for failing to meet that standard here.

Avaliado com 5 de um total de 5 estrelas

First purchase from Rosland Ltd

Following and completing my first purchase from Rosland i can confirm that once that the ID process was completed i found that from then on the process was really straightforward and informative whilst at the same time receiving excellent advice and guidance from Stephen O’Connor (sales manger) my delivery then turned up on the day on time as promised.

3 de setembro de 2024
Avaliação não solicitada

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