Sadly after being a player on here for many hears i have now closed my account. My £40 weekly limit imposed by the site is gone in 5 minutes. Cant build let alone withdraw so unfortunately i have deci... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Definitely 5 stars. I was paid my withdrawal the next day and have since won again. Dont listen to the bad reviews I think they are done too soon and people don't think they'll be paid but they will.... Ver mais
A empresa respondeu
Thank you Maria for your kind gesture,and it was a great privilege to get chatting to you tonight take care
A empresa respondeu
Denisa M simply helped me and I am very grateful for responding to my message so quickly.
A empresa respondeu
Detalhes da empresa
Rosy Bingo
Escrito pela empresa
- Rosy Bingo is an online bingo site that offers exciting rewards and exclusive offers to its players. With fun bingo rooms, chatroom games, a host of online slots with new additions each month and amazing prizes, it’s safe to say everything is rosy at Rosy Bingo!
- Our response to the current situation
- At Rosy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@rosybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@rosybingo.com
- rosybingo.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Teresa and Rachel have both been very…
Teresa and Rachel have both been very helpful and friendly via the help chat box.
16 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Natasha,
Thank you for your kind review! We’re delighted to hear that both Teresa and Rachel were helpful and friendly on the help chat. We’ll be sure to pass your lovely feedback on to them 🙂
Regards,
The Rosy Bingo Team
Representative was very helpful this…
Representative was very helpful this site of Rosy Bingo is fair & excellent
15 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Steve,
Thank you for your wonderful review! We’re delighted to hear our representative could assist you and that you find Rosy Bingo fair and excellent. Feedback like yours keeps our team smiling 🙂
Regards,
The Rosy Bingo Team
Good games to play good for bingo wins…
Good games to play good for bingo wins helpful customer service
14 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Kez,
Thank you for your lovely review! We’re delighted to hear you’ve enjoyed the games and found our customer service helpful. Your feedback means a lot to us.
Regards,
The Rosy Bingo Team
My bonus was missing but Gael was super…
My bonus was missing but Gael was super friendly on live chat and credited it, some casinos ain't so moral as that but this was smooth and enjoyable experience, very impressed
14 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Paul,
Thank you for the fantastic feedback! We’re glad Gael could get everything sorted quickly for you, no missing bonuses on our watch. It’s great to hear the experience was smooth, fair, and enjoyable. We truly appreciate your trust and kind words 🙂
Regards,
The Rosy Bingo Team
i needed assistance few times and found…
i needed assistance few times and found help centre absolutely brilliant
9 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Good morning Debra,
We really appreciate you taking the time to leave a review.
Thank you very much! Delighted that you have found our Help Centre to be brilliant, remember that they are available 24/7 should you ever require assistance. Thank you.
Kind regards
The Rosy Bingo Team
A spoke to customer services regarding…
A spoke to customer services regarding my free spins not being credited but a guy called James helped me out
6 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi James,
Thank you for your review! We’re glad James was able to get things spinning in the right direction for you
Regards,
The Rosy Bingo Team
Absolutely wonderful customer service…
Absolutely wonderful customer service highly please thanks you
3 de novembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Kaylie,
We’re thrilled to hear you’re so pleased! Your kind words mean the world to our team.
Regards,
The Rosy Bingo Team
Usual con
Usual con. Same 3 winners win every game.
You may win, but only once you have deposited enough for them.
Jackpots are very small too.
Only use legit betting sites, not these small pop up ones like this and Costa bingo as they are all the same company
29 de outubro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hello Stephen.
We are very sorry to hear that you have not had a positive experience. We find it upsetting when Players are unhappy.
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
Kindly note that we are quite proud of our Jackpots and the amounts, we are indeed a legit Site that abides by regulation. Should you wish to discuss your experience further, please feel free to reach out to our Friendly Customer Support Team, who are available 24/7 either by Live Chat or Email. Thank you.
Kind regards
The Rosy Bingo Team
Paul was great
Paul was great. Asked about the sign up bonus and was done instantly
26 de outubro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Rachel,
Welcome to the Site!!
Delighted that Paul was his usual helpful self and that you have found him great. Your kind words will be relayed back to him. Anytime that you have a question or query, please know that our Customer Support Team are available 24/7 to assist. Thank you.
Kind regards
The Rosy Bingo Team
Would give it 5 stars if the refunds…
Would give it 5 stars if the refunds were done quicker helpful staff Theresa
22 de outubro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
HI J flack,
Thank you so much for your feedback and for highlighting Theresa’s helpful service — we’ll be sure to share your kind words with her! 😊
We’re glad to hear you’ve had a positive experience overall. We completely understand that timely refunds are important, and we’re continuously working to make this process faster and smoother. Your feedback helps us improve, so we truly appreciate it.
Best regards,
Rosy Bingo
I actually got help straight away and…
I actually got help straight away and they solved it straight away.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Margaret,
Thank you very much for taking the time to leave a review, it is greatly appreciated.
We are so pleased that you were assisted in such a timely manner. Please remember that our Support Team are available 24/7 to assist in any query that you may have.
Kind regards
The Rosy Bingo Team
Resposta da Rosy Bingo
Hello Holly,
Thank you very much for taking the time to leave a review!
We are so pleased that you have received Amazing Support. Should you ever have a question or query, please know that our Lovely Customer Service Team are on hand 24/7 to assist.
Kind regards
The Rosy Bingo Team
Great trustworthy site with lots of…
Great trustworthy site with lots of bonuses. Withdrawal was straight forward once documents have been verified. Happy playing
9 de outubro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hello Sharron,
Delighted that you have found us to be trustworthy and great at providing Bonuses.
We truly appreciate you taking the time to leave a review. Your compliance with the Verification Process is greatly appreciated & we are delighted that your withdrawal was straight-forward!
Any questions, please feel free to reach out to our friendly Customer Support Team, who are on hand 24/7 to assist. Thank you.
The Rosy Bingo Team
Went onit yesterday
Went onit yesterday. Had made withdrawal. Went on chat today spoke to tersa and she sorted it out n money was bk in my bank within an hour.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hey Zoe,
Thank you for taking the time to leave a review.
Delighted that Teresa was able to assist you and ensure that you received your funds. We truly hope that your winnings streak continues!
Kind regards
Team Rosy
So quick and helpful when bonus didn't…
So quick and helpful when bonus didn't come through.
Theresa was great!!!
22 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Rebekka,
Thank you for your feedback! We're delighted to hear that Teresa was able to assist you quickly and effectively. We'll be sure to pass along your kind words, they mean a lot.
Regards,
The Rosy Bingo Team
on lots of casinos i struggle to get…
on lots of casinos i struggle to get verified due to no photo i.d but the chat i went on she was able to give me ideas that would work like downloading my bank statment in pdf as i dont have paper form.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hello Ellen,
Thank you very much for taking the time to leave a review. Should you require any further assistance on the Verification Process or anything else, please feel free to reach out. Our Customer Support Team are available 24/7 and will gladly assist you. Thank you!
Kind regards
The Rosy Bingo Team
I’ve sent too email to support Rosie…
I’ve sent too email to support Rosie bingo about the 5percent cash back that I opted in to and had no reply
11 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hello Sandra,
So sorry that you have not had a response. We strive to answer all Emails received in a timely manner. Can you please check that you sent to the correct Email address? support@rosybingo.com or please contact our Customer Support Team, who are available on Live Chat 24/7.
Please do not worry, we will get to the bottom of this for you.
Kind regards
Team Rosy
SCAM this company is not good you have…
SCAM this company is not good you have to message them to get your bonus to then 48 hours later if you have not used it be removed. They credited it back to me for another 48 but this is terrible because some people don't use the bonus straight away. STAY CLEAR.
They get away with it because of small print absolutely unacceptable when other sites don't remove your entitled bonus
8 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it must have felt to lose a bonus due to the time limit. Our bonus offers do come with specific terms, including expiration periods, but we always aim to make these as clear and accessible as possible.
We’re glad to see that our team was able to credit the bonus back to you, but we take your comments seriously and will review how we communicate these details to make sure they’re easier to understand in the future.
If you’d like, please reach out to our support team directly so we can look into your account and see how we can improve your experience going forward.
Thank you again for your feedback.
Kind regards,
Rosy Bingo
teresa was very helpful in solving my…
teresa was very helpful in solving my question…she’s also helped me in the past too. Lovely ☺️
7 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Alicea,
Thank you for your kind words. We’re delighted to hear Teresa was able to assist you once again, your continued trust means a great deal to us.
Regards,
The Rosy Bingo Team
Please avoid!!
Please avoid!!
Made several deposits & withdrawals without issue.
Last transactions were made on 1st September, a few deposits (no issues there!) then 2 withdrawals totally £950….
They then decided they needed to verify me, no problems there as I understand this is a process for a lot of sites once several withdrawals have been made.
I sent over everything that was asked for on 2nd September and was told my account was now verified and withdrawal would be processed by 6pm on 3rd ‘at the latest’
Then on the 3rd? Another email to say they now needed bank statements and payslips for the last 3 months!! I have never been asked for this before and feel very uncomfortable sending these, but as they’re withholding £950 of my money I had no choice.
So I sent them.
Chased an update by email, no response, chased with the live chat, was told I would have a response yesterday afternoon, no response.
Have chased by email another 4 times and had no response, just chased on live chat again, got the same person, Paul, who again just said they’re working on it and I will receive an update ‘shortly’
I have used a lot of online sites and never been asked to provide so much information AFTER they have verified my identity, feel like they’re holding my withdrawal ransom and just looking for any excuse not to pay out my withdrawal.
Please avoid these crooks!!
Will update as to whether I ever actually get the withdrawal!
**Update**
It has now been a week since the withdrawal was requested and it has still not been processed. They have now suspended my account so I am unable to log in to look at the progress or use their live chat. Have again sent multiple emails which have been ignored and just twice been sent an email template saying my account is suspended.
Also - the put in their response that they’d seen I had responded to their last email but they never acknowledged that email via reply, just on here.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Rosy Bingo
Hi Sarah,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration. In some cases, we are required to carry out additional checks such as Source of Funds verification. We understand this can feel inconvenient, but please know these requests are made to ensure we remain compliant and to protect our players.
We do our best to complete these checks as quickly as possible, and once there’s an update you will be notified right away. I can see that we’ve emailed you today and you’ve already replied, so the team is actively reviewing your case.
We appreciate your patience and understanding while this is being finalised.
**Update**
Thank you for sharing your experience — we understand how frustrating this situation must feel. Please rest assured that even if your account is suspended, our Live Chat service remains available and you can still reach us there for assistance.
We’ve also reached out to you directly by email, and we’re confident this matter will be resolved very soon. Your feedback is important to us, and we’ll make sure your case continues to be prioritized by the relevant team.
Thank you for your patience and understanding while we work to get this sorted for you.
**Update**
We’re pleased to let you know that your withdrawal has now been processed successfully. 🎉 We truly appreciate your patience throughout the verification process and understand it wasn’t an easy wait.
If you have any further questions or need assistance in the future, our support team is always available via Live Chat or email.
Thank you again for your feedback — it helps us continue improving the experience for all our players.
Best regards,
Rosy Bingo
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