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I booked a van for 13 people initially for the day of MY WEDDING. Due to a problem I asked if it could be changed to 12 (also changing the price but they said it was not possible).
They should have sent us the details of our driver 2 days before.... But we didn't receive it.
I had to contact them to confirm and they replied that my driver was a certain Peter.
I tried to make sure by contacting him, but I did not receive any reply from him.
On the day of the wedding and my booking I notice that the driver is late and I contact both him and Route Go.
The driver initially replies annoyed that he was bringing other people and that he would call us back.
Worried and stressed about the delay I call him back and ask for information and he replies that: " I cannot come because I didn't know about the reservation". He also said that was not his responsibility, that he is only a sub contractor and that he would not take a penny from RouteGo.
That he was sorry, but there was nothing he could do about it because he knew nothing about this booking'.
I reply that it was not my problem with the issues between him and RouteGo, that the trip had been confirmed to me by Route Go and that it was my wedding day, plus 11 other people were there waiting (not even the bride could move because she was waiting for my departure).
Meanwhile RouteGo replied and said that due to an unexpected emergency the outward journey would not be possible
The driver told me that he knew nothing and that he had not been contacted by RouteGo
Fortunately another taxi companion nearby came immediately.

I was very stressed and worried about this situation and they risked blowing up a wedding just because they didn't organise the booking with the driver (driver's word on the phone)

We were late because of this inconvenience I missed part of the photo shoot (paid by the hour).

I also had to spend my wedding lunch sending emails to make sure the return trip was confirmed... Again, I had not received any confirmation.
It was a stressful time for us, because we had to think about our guests, we didn't enjoy the moment, the restaurant and the photos because we were busy solving that issue.
The return driver was annoyed that we had indicated to pick us up at a designated point and that we could not walk where he was (with disabled people with us), but fortunately we managed to get home.

As icing on the cake:
We sent an e-mail of complaint requesting as an act of courtesy:
1) full refund for the outward journey
2) an additional discount to the proposed 50 % refund due to stress, inconvenience caused, loss of part of the photo shoot, etc., but they said no.

They also made us wait for the refund, which from 15 September only arrived on 26 September ( Just the condition 1)

They did not bother to verify the booking and confirm it, they tried to give excuses of convenience, but without going beyond the damage and inconvenience they caused. They risked ruining a wedding!

I can understand the difficulties and setbacks, but this was a superficial and unprofessional service.

There should be no such services. Not recommended!

Perfect ride to the airport from Liverpool to manchester, arrived in good time, very patient while we loaded 3 kids a mobility scooter , about 10 bags, etc, nice guy, lots of info about the airport ( we had an overnight stay before flight) would certainly use this company again, nothing was too difficult! Date of pickup, 18/07/ 2025. Really pleasant unhindered atart to our holiday, thankyou so much for your extremely good service :)

Great service. Sam was great to speak to and made the booking so easy. Our driver Dan also was amazing and made our journey so much easier

Timely, professional, friendly, proficient service, will definitely use again

Sam went above and beyond to make sure that my hiring experience was top-notch. He is absolutely the best!

First time using RouteGo together with my young family and they were super good,friendly and supportive. Our driver Gabor was an angel.
Love the professionalism and support

Really great service everything ran exactly as we hoped and driver was excellent will definitely use again

Great customer service, very friendly and easy to reach out to. Sam was very helpful and Freddie the bus driver was great.

very helpful and nice service

Splendid experience with the company. Somebody who has extensively travelled across the globe could understand that a lot of travel companies might not be as helpful. Contrary to this, they were eager to provide me guidance both inside and outside my trip and deserve a valuable feedback.

I booked this company to go to the airport way and back with 4 days in between. 3h drive each time.
It was the cheapest rate, but I can say also say a really good service. (despite some comments I read here)
They always replied quickly and drivers were very proffesional and friendly. We were a group of 10 girls and all the girls felt really safe and all laughed and had a good time.
We ended up with a bigger van than what we payed which was perfect.
I had an issue with payment few weeks before going and they had to wait a bit and they were more than understanding.
Overall all perfect and I will definitly use again.
Thanks !