Our cleaner / maid was extremely polite and professional throughout his time in my home. He is hardworking, very thorough, and pays great attention to detail the cleaning was done to an excellent st... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Reliable, costs and terms are clear, you can select a cleaner based on previous reviews. Used Rozie twice so far and both times the service was consistent
A empresa respondeu
Using the app was a straightforward experience, I had many options and waited for the helper that felt fitting for my family. The experience with the helper couldn't have been better. The Rozie app... Ver mais
A empresa respondeu
Malta has been missing an app like this for a long time. Cleaning Search with "Rozie" feels like a genuinely high European-level service , it 's so polished and convenient that almost surprising... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rozie is the easiest way to book trusted, professional cleaning services, cleaning companies and cleaners for your home or apartment in Malta! Our platform connects customers with experienced, background-checked providers ensuring top-quality service at competitive prices. Why Choose Rozie? ✅ Convenient Booking – Schedule a cleaning in just a few taps via mobile app. ✅ Trusted Professionals – All cleaners are vetted and rated by customers. ✅ Transparent Pricing – No hidden fees, clear and upfront costs. ✅ Flexible Services – Choose from standard, deep cleaning, and more.
Informações de contato
Triq Sqaq Lourdes, SWQ 3334, St Julian's, Malta
- rozie.app
4,6
Excelente
70 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It is not geared to please the customer…
It is not geared to please the customer but more the worker.
29 de setembro de 2025
Resposta de Rozie (Rozie.app)
Dear customer,
We are always working the best to provide best customer experience , please contact our customer support with the issue you had and we will investigate it !
Regards
Rozie team
Good cleaning
29 de agosto de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thank you very much!
Resposta de Rozie (Rozie.app)
Thank you very much!
Support is poor
26 de agosto de 2025
Resposta de Rozie (Rozie.app)
Hello, our support is available in whatsapp by phone and email. Could you specify more details what went wrong ? We don't see any disputes from you.
Running late!
Running late!
She was over 2 hours late. When I contacted her, she informed me that she would arrive in 2 hours. This was quite inconvenient, as I had scheduled the day and booked the time accordingly.
Ultimately, I advised her not to come.
I was disappointed with the service; the cleaner could have at least called to inform me before I reached out to her.
25 de agosto de 2025
Resposta de Rozie (Rozie.app)
Hello, we are very sorry to hear that you had negative experience. We checked the logs and yes, the provider was coming late - 30 mins over the the allowed time slot. We are working on providing best communication channels to both - providers and clients. We strongly suggest reaching out providers and cleaners day before cleaning and same day to ensure there are no delays or changes. In this specific situation the cleaner got stuck in traffic and couldn't make it on time informing us that they will be 30 minutes late. Unfortunately that was unaccaptable by you and we issued a refund. We are very sorry for inconvenience. Thank you for your review!
Best app at the moment
Rozie is a very helpful app. I thank the minds behind it.
1 de agosto de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thank you!
Help in a jiffy 🙂
Help was only a few hours away. Very prompt and efficient. Will surely try them again !
6 de agosto de 2025
Resposta de Rozie (Rozie.app)
Thank you very much!
Resposta de Rozie (Rozie.app)
Thank you
Convenient booking and vetted cleaners
Booking with Rozie was a very easy and convenient experience. I explained what needed doing and could choose the cleaners based on their offers and also see reviews. The cleaner was good and very timely.
4 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thanks for the review
Good value for money
Experience was great, the cleaner was very nice , she knew what I wanted and we worked well together. I like Rozie app as it customer friendly, one feels secure as cleaners are verified and very professional.
8 de julho de 2025
Resposta de Rozie (Rozie.app)
Thank you for the review :)
Easy booking and friendly cleaner
27 de maio de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thanks for review!
Really happy with the service
5 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thanks
Super useful app
Super useful app! Good service at competitive prices! I like it!
4 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thank you for the feedback!
Great service by Karen
3 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thanks for the review!
Easy and fast process
The process to book you cleaning is fast and easy. You can book it also a couple of hours before!
3 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thank yo so much!
Resposta de Rozie (Rozie.app)
Thanks!
Very efficient and easy to use
Very efficient and easy to use.
I highly recommend Rozie!
2 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thank you for the review!
I needed a cleaner
I needed a cleaner
We agreed price date and time
Job was done
1 de julho de 2025
Avaliação não solicitada
Resposta de Rozie (Rozie.app)
Thanks! Exactly as we planned!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.