Rsvlts Avaliações 52

The other reviews are right their customer service sucks. My wife bought me some shirts as a surprise because she knows what a fan i was. They refused to give us the points because it was under her name(same address). 4 shirts! I already bought so many and they simply said no. 80$ a shirt including shipping (which is expensive about 11$) and it takes a massive amount of points just to get a 50$ off code. They lost me as a customer. F Rsvlts!!!!

If I could give less than one star I would. Ordered a Darth Maul shorts and shirt set for my fiancé in medium. I was sent medium shorts and a small shirt. I ordered a replacement in the correct size and RSVLTS assured me that they would refund the 10% handling fee and shipping because it was their mistake. I send back the incorrect size and I get the replacement in the mail a few days later and it’s another small shirt! My trip to Disney is now just days away and despite planning ahead I still don’t have the set in the correct size. I email them again and they tell me they’re sold out of mediums. Unbelievable. Did they lie about stock? Are they really just that incompetent? Truly the worst customer service I’ve experienced in a solid decade. Their clothing is attractive but they’re impossible to work with and don’t take responsibility for their mistakes. It’s not worth the trouble, believe me. Now my fiancé has half an outfit, while I’ve paid like $40 extra dollars for the extra shipping and handling charges and markups since the first set I bought was on sale but the replacements of the same shirt were not. Most disappointing online shopping experience I’ve ever had.

I love Thier products but their shipping time and vendor tracking is the worst! DHL sucks in America they need to change it. I will not order again unless I don't need the shirt for a month from when I need it! This is really something that in this type of purchase is unacceptable?

If I could give them a 0 star review I would.

Awful customer service, items never received, minimal communication then not even refunding the full amount.

AWFUL RETURN EXPERIENCE

So Rsvlts has their stuff on Dicks website - but still fulfill their own merchandise. I had to place a bulk order for items and had to split it between Dicks and Rsvlts due to the fact that Rsvlts was out of a size I needed.

But nothing told me that Rsvlts would be fulfilling and was also out of it. So I was left without half my order. At the end of it, I received a bunch of shirts that were useless to me, so I decided to return them. They hit me with a 10% or $60 restocking fee.

I asked them to waive it, and they gave me a canned response that they would not it's against their policy.

AVOID AVOID AVOID. I got screwed from them because they don't update the retailers they are fulfilling for and I get screwed out of $$$. The shirts are mid too - much rather go with Rhoback.

My wife and I were gifted a couple Disney themed shirts from my other in law for us to wear during our 10 anniversary trip to Hawaii that were in the wrong size. I'm pretty sure they were purchased at the resort since we were there a few weeks back, however, they will not let us exchange them for different sizes/styles. You would think a company would work with their customers on exchanges, but I guess not. Poor customer service and a shame that these incorrect shirts will go to waste.

Shirt sizes are way off. Expect to need a size much larger than you expect. If you have an issue, there will be no customer service. They are awful and if they respond it will be some copy paste with no human interaction. They post a return policy on each store page, but it doesn't match their return policy listed on the dedicated page. However, when customer service copies and pastes the "return policy" it won't match either of those. Awful clothing and awful support.

Over the past year I’ve placed 3 different orders for international shipping to the U.K. and every time it’s arrived promptly.

Customer service is also super friendly and responsive.

Great store :)

We bought a shirt as a gift and less than FOUR DAYS LATER it went on sale for $14 less than we paid. Most stores offer a 7-14 day grace period to refund the difference if a purchase item goes on sale. Not RVLTS. The minute you pay for it, the item could go on sale ten seconds later and you’re screwed. Yes, this ridiculous “policy” is buried in the fine print of their terms of sale, so you have no recourse. We will never do business with this company again.

Customer service does not respond if you actually have an issue with the product quality or fitment. Like others have stated, I have to go to my credit card issuer to recover money lost due to shipping or restocking fees on defective clothing.

Their quality has gone down significantly this year. Shirt sizes and fit vary greatly and they place the blame and charge you restocking fees regardless.

For a shirt that costs so much, their customer service does not reflect it.

By far the worst customer service from a clothing company that charges 70 bucks for a single shirt! Not only is customer service poor, but it is non-existent. If you email them, they ignore you. After being ignored for 3 weeks and contacting the company founder, I was forced to file a dispute with my credit card company to recover the money from a shirt I don't even have. At first glance, they appear to have good reviews, but when you dig a little deeper, you see other people reporting the same issues and snarky, unprofessional responses when they do reply. They devised a clever name for the shirt material to avoid disclosing that it's made out of polyester and spandex, so you can burn up during the summer.